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ACE Network: Cisco IT Supports a Network for Introducing New Services

IT departments are often caught between the requests of users who want the latest and greatest technology right now­—even if it’s not perfect—and users who value reliable and consistent IT services above all else.

How can you serve both types of users without wasting time, energy, budget, and everyone’s patience? In Cisco IT, we’ve done it by creating the Advanced Cisco Experience (ACE) network. Operating ACE separately from our production network, we use it to introduce new IT services and products to a group of technology specialists before we deploy those services company-wide. These services include new releases of Cisco unified communications, collaboration, video, and mobility technology products that our employees use to work the way they want, across different devices and locations, which drives gains in user productivity. Read More »

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Next Generation Hotspot Just a Device Away

As we prepare to help host the upcoming Wireless Broadband Alliance Wi-Fi Global Congress in our own backyard in San Francisco, I’ve found myself reflecting on how far we’ve come with advancing the standards around Next Generation Hotspot.

In June 2011, Read More »

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Learning from Others: Gartner Symposium ITxpo 2012

“One of the most valuable things any person can learn is the art of using the knowledge and experience of others”

– Napoleon Hill (1883-1970)

I learned to swim in a day. I remember I was standing by the side of the pool, watching the various ways people propelled themselves through the water. The butterfly stroke seemed too hard, but the Australian crawl seemed simple enough. Being very young at the time, my sense of adventure outweighed my sense of self-preservation, and I jumped in and began flailing away. To my great surprise, it worked. It’s a lesson I have carried forward in life: You can learn a lot by just watching what other people do.

With that in mind, I am very pleased to be hosting a panel at this year’s Gartner Symposium ITxpo 2012 on the topic of “A Mobility Strategy for Business Success”.  Joining me on the panel will be three IT leaders with three very different approaches to mobility. They are Barry Libenson, CIO at Land O’ Lakes Inc, Ron Gilson, CIO of Johnsonville Sausage, LLC and Bhavani Amirthalingam, Vice President of IT at World Wide Technology Inc.

Just from talking to them beforehand, I was struck by the diversity of business reasons that went into their individual mobility strategies. I’ll be asking them to share some of their decision-making process, best practices and lessons learned from their mobility roll-outs. We’ll also be exploring how they have provided superior customer, partner, and employee experiences without compromising the security or policy of their respective businesses.

If you will be attending the Gartner Symposium ITxpo 2012 in Orlando, I hope you can join us and add your own perspective to the discussion. The panel will be on Monday, October 22nd, from 3:30 – 4:30 PM in Swan 1-4. With the proven experience of these three IT leaders to draw upon, it should be an engaging and thought-provoking session.

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Petco Park Stadium Hits a Home Run in High-Tech

Planning to go to the World Series this year? If you are lucky enough to attend, think about using your mobile device to enhance the experience.

Last month, my colleague used an iPad during our team outing at a San Francisco Giants game to watch his favorite team, the St. Louis Cardinals, live via streaming media on Major League Baseball’s MLB.TV app. Thanks to the Cisco network infrastructure and Wi-Fi technology deployed in AT&T Park, he was able to catch both games simultaneously.

Down in Southern California, while unfortunately the San Diego Padres didn’t make the playoffs – one thing is for certain – this season Petco Park Stadium saw a trend with the increase in mobile device usage at games by their fans.

Read More »

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The Explosive Evolution of Online Media

If any doubts remained about the soaring demand for online media, the London Olympics probably dispelled them.

With 217 million viewers in the United States alone, it was the most-watched television event in history. But it also illuminated the evolving habits of online consumers. For starters, two events—the women’s soccer final and women’s gymnastics final—accounted for more online viewership than all events combined during the 2008 Olympics. Tablet computers, particularly the iPad, are driving this trend.

These kinds of striking transitions in online media consumption were top of mind during two gatherings that I attended last week. The first was a roundtable discussion of media executives in Hollywood, which I moderated; the other was a World Economic Forum Industry Partnership Strategy Meeting in New York, focused on media entertainment and mobility.

It was a privilege to be around such industry brain trusts and to share research from Cisco IBSG. Here are four core topics of conversation that emerged: Read More »

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