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Catching the Wave: SPs and Mobile Growth

Mobile data traffic worldwide will increase 13 times by 2017.  That’s from the latest Cisco VNI Mobile Data Forecast Update, 2012-2017 released in early February. (For a quick recap, check out Thomas Barnett’s blog post and infographic.)

For those of you who surf or enjoyed the movie Chasing Mavericks, imagine mobile traffic as a rapidly rising wave, exabytes of zeros and ones surging forward and gaining momentum, towering over the ocean’s surface.

But, what does all this mobile traffic growth, this Mavericks wave if you will, mean to SPs?

I see at least four significant implications: Read More »

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Indoor Location Services: New Data/New Opportunities

The great (relatively) untapped kingdom of ‘indoor wireless’ may be the next great frontier?

With expectations of WiFi connectivity for just about any business we visit these days, there is no reason this next step for making the physical world more accessible should not be adopted.  Indoor location services offer the chance for us to use our ever-present smart devices to navigate large facilities easier than ever before.  This also represents great opportunity for retail to touch (and measure) customers better than ever before as the struggle between bricks and mortar vs. online shopping continues.

MSE Super GuyFierce Broadband Wireless covered the recent Qualcomm and Cisco announcement around Hotspot 2.0 and Passpoint and you can see how this continues to heat up.  It is valuable for so many reasons.

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City Turns to Collaboration Solutions to Support Mobility

As we quickly approach Telework Week 2013 in March, I’ve been hearing a lot of discussion around the benefits of telework and the level of growth we have seen over the last few years in the demand for mobility.

Mobility is sometimes easier said than done, though, especially when you are a city government looking at bandwidth increases and potential infrastructure upgrades all while providing employees with a seamless virtual experience and avoiding any downtime in the process. This is exactly what the City of Jacksonville, NC did, and they are setting an example for other cities in similar situations.

The City of Jacksonville home to more than 70,000 residents and currently has more than  500 end users in its operations center that is supported by the city’s Information Technology Services (ITS) department. As the employees became more dependent on the ITS department, the department decided it needed to refresh its current infrastructure. Read More »

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ACE Network: How Cisco Jabber for Windows Helps Me Do More with My Laptop

My laptop PC recently took on a new role: As a tool for centrally managing the different phones that I use in my work. The new Cisco Jabber for Windows client allows me to control the Cisco 9971 desk phone that’s in my Cisco office and the Cisco 7961 phone I have in my home office. But I can also use the Jabber client as a soft phone on my laptop, both answering and dialing calls as if I was at my hardware phone.

This flexibility means that I’m easier to reach and I can use the best phone that’s available to me at any given moment. Even better, I can use the Jabber client for more than just phone calls because it integrates features for instant messaging (IM), presence, audio and web conferencing, and visual voicemail.

I find the client’s IM and presence capabilities especially helpful. These features often allow me to answer those “got a second?” information requests from a customer, partner, or member of my team without needing to make a return call or play phone tag. It also means I don’t have to wait until I’m back in my office or at home to take care of it.

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Work Your Way: IT, You Are Not Alone

Often we focus on the challenges associated with IT with little consideration of the end user viewpoint.  In Cisco’s Work Your Way Global Study, completed in January of 2013, we polled over 1300 IT professionals and business-focused end users around the globe to investigate how BYOD is not only affecting IT, but how the challenges directly impact the end user experience.  We were curious to compare and contrast the different viewpoints to understand if the difficulties IT was facing had an impact on how end users get their devices on the network, access business applications and perform day-to-day activities on the move. Check out the Borderless Blog to see our awesome infographic

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