Today’s blog post is by a guest author, Adel du Toit, who is currently spearheading the effort by Cisco’s internal IT organization to deliver IT-as-a-Service internally, dubbed the Cisco IT “eStore.” Recently, the eStore team took home multiple awards, you can read more about that here. (If you’re not familiar with the eStore, be sure to check out my other blog posts regarding the eStore here and here.)
Over the last few months I had to take a few steps back and admire the passion and dedication of the team as our Vision is starting to become a reality. For those less familiar with the Cisco IT eStore, have a look at the latest customer case study here. You can also check out the demo video below:
In the last few months the eStore team has delivered IT services, to any device, simply, while achieving broad adoption while showcasing Cisco as the #1 IT Company thanks to Cisco Prime Service Catalog, which is the underlying foundation for our end-user storefront interface.
Delivered IT services:
We have 2 ways of delivering IT services and apps. In estore.cisco.com employees can find the IT services that one needs to order from a desktop or laptop computer. As for mobile devices, employees can go to eStore for Mobile to install the apps he or she needs to stay productive whilst on the go.
Today we have nearly 290 IT services and mobile apps that our users can choose from:
To Any Device:
It is important to embrace BYOD and at Cisco we live this every day. It was important that the store we created could be used by any device.
Below is a breakdown of the device types that have accessed both eStore over the last 6 months.
User experience is important to us and we wanted to make sure that the store provides a similar experience to what you would expect when shopping at Amazon or eBay, for example.
In both our mobile and web interface we have the ability to surface the apps and services most needed by our end users:
The Cisco IT eStore (Desktop Version)
The Cisco IT eStore (on iOS mobile)
Adding spotlight content and recommendations is important to help with findability and user experience. This was made possible by the latest release of Cisco Prime Service Catalog, which introduced a next-generation user interface and powers the storefront that the eStore is built on. Be sure to check out Phillipe’s post on the latest release here.
Achieving broad adoption…
One of the most recently added features in the internal Cisco IT eStore has been the addition of desktop software for employees to download. Going forward, we expect to see around 20k unique visitors a month ordering Desktop Software from eStore. For the first time we will have a single, unified platform for both Mac and Windows users to install their software from.
In addition, during our Global Sales Conference (GSX) in Las Vegas in late August we had the requirements to support 18,000 Sales users downloading the recommended mobile apps during the event. We had to be ready to surface the apps, but also support 18k users downloading the event app in a 15 minute period!
Lots of long hours and planning later, we made sure that all of this happened seamlessly, here are a few statistics from the event:
– 89% of the GSX attendees installed eStore for Mobile
– During the event we had 5.4k average visits a day
– 81% of the attendees installed the GSX event app from the store
– 49% of the attendees also installed other apps in addition to downloading the event app
– Very few support issues (less than 40 total!)
– Our max CPU stayed below 12%
– With an average load response time of 1.7 secs
If we take a step back and also look at our overall adoption for Q4, FY14 the numbers look very healthy. Nearly 50k requisitions in the 3 months period from May to July 2014.
…While showcasing Cisco as the #1 IT Company
The Cisco eStore team is no stranger to awards, and we continue to add our trophy cabinet with our latest award, the Gold Stevie Winner for Information Technology Team of the Year. For more information on the latest awards, be sure to check out this blog post detailing all of the awards we won this year at the International Business Awards.
Want to learn more? We have a webinar coming up on October 8th at 8 am PDT where we will discuss best practices for delivering Enterprise IT-as-a-Service, and delve deeper into the latest developments in both the Cisco IT eStore and Cisco Prime Service Catalog. You can register here.
Thanks for reading. For more info be sure to follow us on Twitter @CiscoIT to learn more about the Cisco IT eStore, and follow @CiscoUM for the latest info on Prime Service Catalog.
With the growing influx of new mobile devices, connected things, bandwidth intensive applications and more data, the network is more relevant to business success than ever before. Back in June of 2012, Cisco saw that we needed to move away from multiple network systems loosely linked together to an agile and simple infrastructure, streamlined policy and centralized management would be needed to support new business demands. We called it Cisco Unified Access and we aligned the solution to three pillars: One Network, One Policy and One Management.
For the last few years, we have focused on delivering new products and functionality under this Unified Access model. Below is a timeline of products released as part of the Unified Access framework. Cisco lead the way in delivering gigabit 802.11ac Wi-Fi., converged wireless control in access switches and through the acquisition of Meraki – a complete cloud-managed network solution.
The timeline above doesn’t represent every feature and function we have delivered, but it shows Cisco’s commitment to this Unified Access model, both from a cloud-managed and on-premise solution perspective.
Today, Cisco is announcing a number of new products and new functionality to existing products that will help mobilize the workforce, secure the business and increase IT agility. The announcement includes the following: Read More »
In this continuing series of blogs about Mobile Data Monetization*, let’s look at the Service Provider Freemium business model, which involves offering a basic service for free (indefinitely, or for a trial period) to incent some other subscriber behavior that the operator can monetize. Let’s look at the typical reasons that operators have in offering a Freemium service:
1.) Encourage users to upgrade up to a higher-price, higher-quota mobile data service in order to get the Freemium service. We’re seeing more and more of this approach, especially in conjunction with LTE service offers. For example, in the early days of Verizon Wireless’ LTE roll-out, it offered a free 1-year subscription to NFL Mobile Premium to drive subscriber upgrades from 3G to its LTE data plans and smartphones / Mi-Fi devices. Now, with the adoption of LTE services well underway, Verizon Wireless is leveraging its significant investment in NFL content rights by offering NFL Mobile Premium as a Freemium service to users who opt for one of its new “More Everything” pricing plans. In many markets where mobile data usage is low, some operators have taken to offering “zero-rated” usage of popular social media sites such as Facebook and Twitter for a period of time, usually 6 to 12 months, during which the data used does not count towards the subscriber’s monthly quota. The goal of this approach is to get the user accustomed to using these services over mobile so that he or she subscribes to a data plan at the end of the Freemium period.
2.) Entice users to eventually pay a premium for a more Read More »
Tremendous new opportunities are being created for technology vendors and service providers as cities around the world look to build out smart cities to reduce municipal costs, tap new sources of revenue, and improve the overall quality of urban life. The previous blog (Smart Cities Are a $7.5 Billion Annual Opportunity for Technology Providers) described all of the essential requirements of the smart city architecture and quantified the great opportunities for technology vendors and partners to help to create and operate these digitally smart cities of the future. The last question to address is what are the specific opportunities for SPs and where should they play to extract the most value from the deployment of smart cities?
The potential revenue opportunities available to SPs depend upon the strategic fit to their business. Specifically, we evaluated the opportunities across three strategic fit criteria:
Core Business – How closely is the solution or service aligned with the SP’s core business (e.g., using existing assets, leveraging current business operations and expertise, in regional footprint)
Stretch – To what extent would new investments or operations be required to deliver the solution or service (e.g., Capex for new assets, creation of new business operations, acquisition of new expertise, out of region play)
Deal Dependent – To what extent would the nature of the deal and the governance structure influence the potential revenues available? (e.g., vendor or lead, city investment or PPP)
Assessing the smart city revenue opportunities across these criteria reveals a number of strategic options for how SPs can think about approaching the smart city opportunity: Read More »
The North American IPv6 Summit is the largest annual IPv6 event in North America, designed to educate about IPv6 and the current state of IPv6 adoption. We were honored to receive industry recognition of the Cisco’s IPv6 leadership and continued innovation with the Best of Show Award of Product and Service for the Cisco Wireless Controller.
Anticipating the growing demand of the next generation IP and eyeing the arrival of World IPv6 day, Cisco released the first support for IPv6 in its’ Wireless LAN Controller (WLC) software version 7.0 in 2011. There has been a steady progression of feature support ever since. Client mobility appeared in version 7.2 a year later in time to celebrate the launch of IPv6 on the global Internet.Then came the release of 7.4 and it’s support of First Hop Security tools, enabling organization’s to go beyond the lab and deploy IPv6 in a safe, secure manner. Read More »