Imagine for a moment you’re a network admin, the rock star of your IT center hanging out at a coffee shop after work. All of a sudden you get a call notifying you that there is some critical system issue at work. The issue is a new one in which you would like to turn to the collective power of your peers for assistance in troubleshooting at the Cisco Support Community. But you don’t have your laptop, and you do have an iPhone.
Cisco Support Community iPhone App
Being the rock star that you are, you pull out your iPhone hop onto the app store and download the Cisco Technical Support app where you can access real-time technical forum discussions, videos, leaderboards, and RSS feeds from your iPhone.
You then go to the discussion forum and post a question to the support community. Within minutes like lightning from the sky you get several responses answering your question. You then relay this information to work hence resolving the issue and maintaining your rock star status. You feel good about yourself and resume sipping your coffee knowing that you just saved the company from a catastrophic disaster. When networks fail, when systems crash, you will be ready to answer the call to action anytime, anywhere. With the Cisco Technical Support iPhone app you’re the network rock star!
A key element of Cisco Smart Interactions is focused on taking our technical support resources and community discussions to where our customers and partners are – wherever, whenever. Now, our community members can participate in discussion forums, get real-time access to Cisco experts and access technical support resources directly with the Support Community.
- Over 260,000 registered users
- Over 6,000 new discussions and responses each week
Click Here for more information and development on the App and to see the discussions around new features and versions.
For more Technical Support Solutions and Collaboration, Please visit the Cisco Support Community.
Tags: App, Cisco, cisco support community, iphone, mobile, mobility, Technical Solutions, Technical Support, troubleshooting
We have three very interesting on-demand WebEx recordings from leaders in the education field talking about emerging trends in education including social media and mobile learning. Each of them contains specific advice and case studies. We hope you find these sessions helpful and thought provoking.
You don’t need any special software to view the WebEx recordings. Simply click on the title that interests you and you’ll be taken to a landing page where you can begin listening.
Blending Traditional and Online Learning: 101 Best Practices for Getting Started
Using online tools is bridging the achievement gap and marking the biggest single shift in public education in more than 100 years. Innovative public schools are opting for blended or hybrid classroom environments, with 70% of learning taking place in a traditional brick-and-mortar setting and the remaining 30% of learning happening online.
Hybrid models offer a powerful mix of synchronous and asynchronous learning styles, enabling students to master core content online while deepening critical thinking, problem solving and application of content mastery in a face-to-face setting. Blended or hybrid learning models not only make pedagogical sense, they also make financial sense.
Read More »
Tags: collaboration, Connected, education, learning, mobile, Recording, social media, WebEX, wired
Working with our customers, we see media companies in all stages of the social entertainment development process. Many have taken the first step and have begun integrating social features into branded web sites, leveraging Cisco Eos to build out the social experience. However, it is when media companies stop here that they immediately leave fans longing for more.
You may be thinking, “But my competitors haven’t gone any further than this, so we must be in line with what users want, right?” To address this, I ask you this question, “How do you personally interact with content?”
Unless you have been living under a rock, you have a smartphone that gives you the ability to use targeted interactive apps or surf the internet. You may have taken it a step further and bought an iPad to get this same mobile experience on a larger screen. If you fit into either of these scenarios, ask yourself why your consumers aren’t also looking to take advantage of these platforms to engage with your content. As with any product or service, individual users have individual preferences. To fully reach your target audience, you need to provide access to content from all of the devices they use. If you don’t, you run the risk of leaving a large percentage unsatisfied, or turning them off from repeat visits.
If last month’s SXSW Interactive Conference brought anything to the forefront, it is that people are increasingly interested in using mobile web and mobile apps to view content anywhere, anytime. If you are in charge of developing social entertainment experiences across your content portfolios, it is time to start reaching beyond the desktop computer to mobile devices. If you fail to extend your social entertainment experiences to all screens, you are missing the ability to capitalize on a very important, very large audience growth opportunity. Read More »
Tags: API, cisco eos, html5, mobile, osmf, smartphone, social, social entertainment
Smile for the camera, WebEx can now share your video on the iPad 2!
Get the App!
Using WebEx Mobile delivers new freedom for anyone wanting to stay productive while not be tied to his or her computer. WebEx Mobile lets you meet anywhere you have Internet access via Apple’s iPad or your Smartphone including Android and the iPhone. Learn more here.
iPad 2 WebEx Video Experience is Outstanding
Using the iPad2, now with two cameras, lets WebEx users experience two-way group video conferencing. Read More »
Tags: Apple iPad, Apple iPad 2, freedom, iPad, meetings, mobile, mobility, WebEX
Last week, we released the WebEx mobile for Android. We heard a lot of positive chatter on Twitter and Facebook (thank you) it is has already been named one of the best apps on Android. This is just one of many mobile applications we have for mobile devices aimed at helping you collaborate from wherever you are.
Some of the buzz:
@jhammond: Trying webex Android client for the first time. Working great!
@jennifer_drago: just used the new @WebEx app for android. WOW…what a lifesaver.
@vm365: #WebEx Hits a homerun with Android launch. Looks amazing on my #GalaxyTab http://tinyurl.com/4cwfjsa (expand) #ohyeah #webinar
@LarsPeters: #WebEx goes #Android! Great to just click on cal. and be dialed into the call… expect dramatic drop in accident rate on the 101 [freeway]
Work free. Step away from the computer.
All these mobile applications work on a variety of devices using WebEx Meeting Center -- Read More »
Tags: Android, Blackberry, iphone, meeting center, mobile, smartphone, WebEX