Yesterday, I blogged about the “good-enough” network. You know, it’s a network that just good enough to send out a quick email or watch a video, but not quite fast or reliable enough to do everything you need.
It may be easier to think of the good-enough network in terms of other areas of your life where good enough just doesn’t cut it.
For instance, a 19-inch tube TV is certainly good enough for watching reruns of “Magnum P.I.,” but not for watching the big game.
Or using SPF 5 sunscreen may be good enough, but SPF 30 is a way better option if you want to avoid a sunburn.
Just imagine if your customers settled for a good-enough network? It may go something like this:
What are the seven myths about the good-enough network? Read More »
The latest smartphones and tablets are redefining what it means to take your office on the road, and they’re making collaboration a whole lot easier. Since more than a third of the global workforce will be mobile information workers by 2012, major advances are coming at the right time (and Cisco is a leading innovator).
In the video below, I discuss the 3 C’s of mobile collaboration: communication, collaboration, and compute. Learn how Cisco is enabling collaboration on all the leading mobile platforms, while going further to equip the Cisco Cius with native integration capabilities that offer a seamless, hassle-free experience.
So why does mobile collaboration matter for your organization?
Last week, I described what Cisco Unified Mobility is and what it does for me and the other thousands of employees at Cisco. Today, let me tell you about the deployment process and what we learned.
Cisco IT Implementation
Cisco Unified Mobility requires our Cisco Unified Communications Managers to be on version 7.1 or above, and we started deploying the service soon after we’d upgraded to 7.1. We deployed Cisco Unified Mobility in each of our 13 Cisco Unified Communications Manager clusters, rolling out the service on a site-by-site basis. This gradual transition process helped to smooth the impact of supporting users and the potential for spikes in outbound calls as employees began working with the SNR feature. At first, we worried that a large number of calls going out to mobile phones from Cisco sites might overwhelm smaller outbound trunks, but so far we haven’t seen any problems there. Also, our gradual site-based rollout made it easy to avoid countries that do not allow outbound calling from our private VoIP network to the PSTN (primarily in the Middle East, and in India).
A lot of our employees, especially salespeople, seem to work everywhere except at their desks. Reaching them used to mean making multiple calls to multiple numbers, and leaving messages at each one. And waiting for an important phone call sometimes meant that you were tied to your desk until it came through.
Now, with Single Number Reach (SNR) — a feature of Cisco Unified Mobility — I can receive business calls wherever I want to be reached at the moment--at my desk, at home, or on my mobile phone. And if I can’t answer, Cisco Unified Mobility gets all my messages sent to a single voicemail box. There’s also a Mobility feature that lets me transfer calls from my office phone to my mobile phone, and back again – without anyone on the other end knowing I’ve changed phones. This helps when I pick up an important call at my desk, but need to take care of something that takes me away from the desk phone. Sometimes I’ve got to get in the car and can use my Bluetooth headset to finish the conversation.
My current SNR profile is configured to route calls to my mobile inside of normal working hours, and then to push them to voicemail on weekends. I even have an access control list (ACL) to allow my manager’s calls to pass through to the mobile number at any day/hour. He does respect normal work hours but we do know emergencies happen from time to time and it is important to be accessible.
All of these Cisco Unified Mobility features were made available to 80,000 phones in our company, by activating them on in our eighteen production Unified Communications server clusters around the world. The truly impressive thing about the Cisco Unified Mobility service is that it can scale to companies of any size. The benefits to the individual user apply no matter if you are an 8 or 80,000 person company. Mobility benefits the individual most.
From our deployment activity, we learned valuable lessons for our customers about implementation decisions, feature adoption by users, and the resulting business benefits.