It’s hard to believe that, just a few years ago, most government employees could only access email from their primary desktop computers. Even those with the ability to access their enterprise e-mail accounts from other devices could only view new messages; archives were stored locally on their desktops. Now it is possible to check email from multiple locations and on multiple devices – 24 hours of the day.
Email was really just the beginning. We’ve arrived at a new technology-consumption landscape – powered by cloud, mobile and even social media – that is fundamentally changing the way we use and purchase information technology tools.
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Tags: cloud, government, IT Consumption, ITConsumption, mobile, public sector, social media
A friend of mine recently joined the rest of us in the 21st Century by getting his first smartphone. Although it was a long time coming, he’s now tweeting, checking Facebook, and tracking his favorite baseball team, the Colorado Rockies, like the rest of us.
Although my friend isn’t a techno-grouch by any means, the way consumers use smartphones to interact with companies is driving a transition in the customer care industry. Not only are consumers increasingly communicating with businesses via new mechanisms such as mobile, but they’re interacting for new reasons. Using the web and social media, today’s consumers learn much more about products and services before they reach out to a business to ask a question or resolve an issue. Gone are the days of “one size fits all” contact centers. Expert, personalized customer care is now the rule rather than the exception.
Modern Customer Collaboration (or Customer Interaction, Customer Engagement, Customer Experience, or even “contact center”) solutions are meeting this challenge by evolving to address not only my friend’s new-found customer service requirements, but the ongoing needs of consumers who stepped into the 21st century long before he did.
Support for current and future mobile applications is critical. Just about every company Read More »
Tags: Cisco, collaboration, contact center, customer, mobile
Every year a new attendance record is set at Mobile World Congress by networkers participating from over 200 countries across the globe. This grand attendance of industry-defining vendors, technology enthusiasts and exhibitors triggers an explosive growth in the number of Wi-Fi capable devices being brought to the event. For MWC 2014, Cisco partnered with Fira Gran Via and GSMA to pull off one of the most successful high density Wi-Fi network deployments in the history of global tech events. This blog kicks off a series to provide a glimpse of behind the network, into the design stages, and the course of actions undertaken to implement a robust high density wireless network which served more than 22,000 concurrently connected unique devices and a total of 80,880 devices throughout the event. Full details in whitepaper here.
Setting the Scene
Divided into eight massive exhibition halls, Fira Gran Via covers around 3 million square feet (280,000 square meters) of area which also includes outdoor areas, restaurants, conference rooms, network lounges and a continuous elevated walkway flowing through the entire venue. Higher the environmental complexity, the more fun and challenging it is to achieve the right wireless design for a pervasive network that meets all the needs.
An aerial view of Mobile World Congress 2014 arena at Fira Gran Via, Barcelona
Generally, the physical design of large convention and exhibition halls bear an impish knack of unfavorable conditions for a ubiquitous high density Wi-Fi network, owing mostly to the lofty ceiling heights and construction components. Read More »
Tags: 2.4 GHz, access point, antenna, antennas, AP, architect, barcelona, beamforming, cell isolation, cleanair, ClientLink, convention center, coverage, deployment, design, device, event, fira gran via, GHz, hardware, HD, HDX, high density, infrastructure, interference, management, mobile, mobile world congress, mobility, mwc, network, networking, radio resource management, rf, RRM, rx-sop, site survey, site visit, tech, technology, venue, wi-fi, wifi, wireless
It’s always interesting and often entertaining to observe how competitors promote their products and what they choose to focus on—and more importantly, what they choose not to focus on and what they hope people won’t ask questions about.
Consider yet again how a competitor chooses to position their “purpose built” AP vs. the Cisco Aironet 3700 802.11ac Access Point Series.
This competitor frequently (and somewhat obsessively) points out that its 802.11ac AP has dual “active” 800 MHz cores while the Cisco AP3700 has only one “active” 800 MHz core. This is not completely true since it completely overlooks the fact that the Cisco AP3700 also has a dedicated CPU core and DSP for each radio subsystem.
Furthermore, it also overlooks that the dual “active” cores in the competitor’s AP share 512 MB of DRAM. The single “active” core of the AP3700 has dedicated 512 MB of DRAM. Also each radio subsystem has a dedicated 128 MB DRAM (for 768 MB total DRAM in the AP3700).
Why is all of this important? Read More »
Tags: 11ac, 802.11ac, access point, AP, architecture, ASIC, client, compute, Computing, design, device, DRAM, efficiency, hardware, HD, HDX, high density, Industry, infrastructure, LAN, MB, memory, memory management, Mhz, mobile, mobility, network, networking, performance, rf, system, wi-fi, wifi, wireless, wlan
“Give me the best servers you have”, they said.
“Give me the best computers you have”, they said.
“Give me more mobile devices”, they said.
“Give me the network required to use all these things”, they (almost) never said.
The enterprise network is still very much considered to be just that hole in the wall next to the electricity outlet. It used to be that you came to work and moved the mouse to wake the computer. Later you plugged your laptop into that other weird looking jack labeled Read More »
Tags: #ciscochampion, enterprise networks, mobile