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CIO Perspectives – Mobility, Customer Experience and the Road Ahead

Today’s CIOs understand how mobility and BYOD programs have benefited the companies thus far – from increased productivity, improved collaboration, reduced costs and much more, according to a recent Mobile Enterprise article.

In my conversations with many CIOs, they have agreed that mobile leads to more mobile. The success of their initial mobile solution deployments created a demand for more improvements, a challenge that was welcomed.

However, as many business and IT leaders understand the current benefits, some are still wondering what’s down the road and how the growing Internet of Everything (IoE) will impact the future of mobility and enhance tomorrow’s digital experience, for those both inside and outside of the workplace.

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Summary: Tackling Mobile Security Risks for Government

As mobility becomes more pervasive, these concepts of cyber crime have become engrained in our work/life culture. These issues have earned national news headlines as governments across the globe grapple with how to build both secure and mobile-enabled infrastructures.

A few weeks ago, Cisco and Mobile Work Exchange released findings from a self-assessment tool that highlights some interesting statistics, enabling us to better understand mobile security best practices and vulnerabilities. The report specifically looks at government employees, 90 percent of whom claim to use at least one mobile device for work, and reveals that many government workers (41 percent) are putting themselves and their agencies at risk. Read More »

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Tackling Mobile Security Risks for Government

“Cyber threats. Security breaches. Hacking.”

As mobility becomes more pervasive, these words have become engrained in our work/life culture. The issue of cyber crime has earned national news headlines as governments across the globe grapple with how to build both secure and mobile-enabled infrastructures.

A few weeks ago, Cisco and Mobile Work Exchange released findings from a self-assessment tool that highlights some interesting statistics, enabling us to better understand mobile security best practices and vulnerabilities. The report specifically looks at government employees, 90 percent of whom claim to use at least one mobile device for work, and reveals that many government workers (41 percent)  are putting themselves and their agencies at risk.

Cisco_MobilitySecurity_PatFinn_Final

Here are a few other compelling findings:

  • On mobile devices, 31 percent use a public Wi-Fi connection and 25 percent do not set passwords.
  • 6 percent of government employees who use a mobile device for work say they have lost or misplaced their phone. In the average Federal agency, that’s more than 3,500 chances for a security breach.
  • Despite the Federal Digital Government Strategy, more than one in four government employees have not received mobile security training from their agencies.

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A Balanced Approach to Mobile Security

Gartner recently made three interesting predictions about mobility in the workplace. While the ideas are compelling, they only offer one-side of the story, and the solution.

In this blog post, I’ll take a deeper look at each of these predictions and discuss why the future of mobility rests on IT leaders taking a balanced and strategic approach to security that focuses more on protecting the network and proprietary data and less on implementing overly broad restrictions.

Gartner Prediction #1: Twenty percent of BYOD projects will fail by 2016 due to IT’s “heavy hand.”

While the actual failure rate may be less than one-fifth, mobility efforts will fail if companies are too restrictive with MDM policies. Instead, a two-fold approach to supporting a BYOD environment from a security perspective is essential.

First, IT leaders should take a balanced approach to security that protects business-imperative network solutions and data. In most cases, blocking Angry Birds and Candy Crush is unnecessary and not scalable. With Apple and Google supporting over a million apps each (and counting), it can cost precious time and IT resources just trying to keep up with restricting non-threatening applications.

Secondly, IT leaders should be focused on encouraging users to use secure solutions. This will only grow more important as the explosion of new connections and various devices evident in today’s Internet of Everything world creates more opportunity for malicious actors to utilize even more inroads to compromise users, networks, and data. By educating employees to take an active role in the security of their device, users can be empowered to report suspicious threats and have an open dialogue with IT teams. Read More »

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What Next for BYOD?

One of the interesting and challenging aspects of working in the Mobility space is the sheer pace at which the industry is moving.  I’m fortunate to work with many Customers in EMEA to help support and shape their strategy towards Mobile technology.  A great example of this has been the reaction to BYOD.

The influx of personal devices into the Enterprise caused by the BYOD trend poses numerous challenges to IT Departments.  Understandably, initial reaction was to focus on network and device level Security.

Cisco responded by introducing a BYOD Solution to remove some of the burden from IT Departments and provide them with a central point for managing many aspects of the BYOD lifecycle: onboarding, device profiling, authentication, authorization, offboarding and self-service management.

Almost at the same time, a new industry segment was created: Mobile Device Management. The intent of MDM systems is Read More »

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