Cisco Collaboration Services is offering an exciting new service called Organizational Network Analysis (ONA), which we’ve developed to help companies give meaning to that massive amount of data generated by email, instant messaging, web conferencing, TelePresence, and other collaborative tools. ONA quantifies how people use these social tools to predict how creative, innovative, and productive they are within the teams they work.
Of course, companies have been investing in these sorts of technologies for many years with the belief they would encourage more collaboration among workers and make communication faster and easier. But, until now, there has been no way to measure the true impact of these collaborative tools. Yes, there have been various ways to capture metrics including inventories of tools, surveys of users, and benchmarking, which measures employees’ real use of tools and compares it with best practices.
Take a look at this “It’s the Connections that Matter Most” infographic which helps illustrate the meaningful insight ONA finally brings to light.
I recently had a great conversation with Dr. Peter Gloor from MIT’s Sloan School of Management and two of my colleagues from the Cisco collaboration practice, Dave Bauhs and Stori Hybbeneth, about this breakthrough service, how it came to be, and what organizations can gain from it. I invite you to read the transcript now: Read More »