As a member of the Sales Engineer Organization, I spend lots of my time staying close to midsized customers observing how teams that do great work are leveraging applications to collaborate. The number of choices available can make choosing the right tools an interesting journey.
Is there one solution to meet all needs? Midmarket organizations face these questions. As I talked to several midsized companies this past year, I heard how improving team productivity is top of mind. Keeping employees connected across their various workplace resources and devices is increasingly important. Making customers happy with proactive service and quick response times is paramount to an organization’s success.
In the world of collaboration, consider the parallels between how online meetings and physical meetings take place. Don’t you find it to be more effective to have the right setting for the meetings you attend in person? A large group in a small space never works right.
For example, with physical meetings:
Large groups require large spaces, structured seating, the ability to share media, and the ability for participants to interact with presenters.
Fast moving small teams need rooms that are available on-demand and the ability to do real-time content tracking.
One-to-one interactions require privacy and rich-media sharing with the ability to call in additional participants as needed.
I recently flew from Heathrow to San Diego to attend Cisco Live. About an hour in and the cabin crew started serving dinner. It was a full flight and, unfortunately for me, I was seated right in the middle of the economy section. As the cabin crew converged on my row it became clear they didn’t have enough food.
“Not a problem”, I thought to myself, “maybe they’ll get me some of the nicer food from the front of the plane!”
Nearly 45 minutes later, as my fellow passengers finished their meals and settled into a movie, there was still no food. But perhaps more frustrating – no one from the crew had talked to me about what was happening. If this had been a restaurant, I’d have got up and left. But at 35,000 feet I had nowhere to go.*
Fast forward about 72 hours…
I’m in a session at Cisco Live about how Cisco Midsize Business Solutions can power growing businesses. Seth Corriveau from SickKids Foundation was talking about how critical communication is to his organization. The SickKids Foundation is a midsized organization doing great work raising funds for SickKids hospital in Toronto. They had been having real problems with poor-quality audio and dropped telephone calls. This was an issue for donors who call in to donate their own hard-earned cash to support the treatment of very ill children. Complaints were escalated to senior VPs at the Foundation weekly. Read More »
Cisco positioned highest in “ability to execute” among Leaders in the first ever Gartner Magic Quadrant for Unified Communications for Midsize Enterprises, North America.
Many midsize organizations are seriously exploring solutions to replace maxed-out, expensive-to-maintain, and/or end-of-life PBXs. They’re weighing what they may need to support their future communications. This new Magic Quadrant from Gartner, published in May, is the first to look specifically at the unified communications requirements of midsize organizations with between 100 and 999 employees.
Phone System or Full UC&C Suite?
Many midsize organizations talk to us about deploying a new phone system. But most I talk to are balancing a much wider range of evolving challenges. For example, those may include how to:
Empower an increasingly mobile workforce
Transform team working
Increase employee engagement
It’s important to consider vendors that not only fulfill your initial needs, but enable you to evolve. You need a solution that will scale as you grow and your priorities change. We feel that Cisco Business Edition 6000, which Gartner evaluated, features all the essentials. Read More »
Tonight I’m heading out for a huge slice of nostalgia. I’m going to see 1980s pop group Simple Minds. No doubt there’ll be much reminiscing and swaying of hands to classics like “Don’t You (Forget About Me).”
This year Cisco has been celebrating its 30th birthday. Another recent addition to the 30-something list is the movie “The Breakfast Club.” This John Hughes classic became an icon of the time and helped make Simple Minds and “Don’t You (Forget About Me)” world famous.
As a remote worker, I understand it could be easy to feel “forgotten” and become disillusioned with a lack of information and sporadic contact with your managers, peers, and co-workers. How do you, for example: Read More »
In my last post I talked about the impact that low-effort experiences can have on customer satisfaction. I singled out my home broadband provider for criticism, and so thought it only fair that I talk about a recent great experience I had with them.
Last month, my provider sent an email telling me that they’d proactively upgraded my home broadband service to 50Mbps. All I had to do was replace my old cable modem/router. The process couldn’t have been simpler. The new modem was delivered with pre-configured settings. All I had to do was connect it, power up, and enter the network ID and password onto my devices.
Contrast this experience with lengthy and complicated installations that customers often face when installing multiple communications and collaboration solutions from multiple vendors.
For small and medium-sized businesses in particular, with smaller IT teams, it is critical that solutions are easy to deploy, manage, and use. So we’ve taken a different approach.
The Cisco Business Edition 6000 consolidates multiple virtualized collaboration applications into one server solution that is right-priced and right-sized for small to medium sized businesses. IT departments can rapidly deploy voice, video, messaging, or presence solutions, starting with their highest-priority use cases — and add additional functionality later. Read More »