We in IT are faced with many challenges from our end users. From IT costs to application performance, while always keeping an eye on our network security posture. This reminds me of a sign on the wall of my auto mechanic’s shop: Good, Fast, Low-cost. I was always told I am allowed to pick only two. I would of course question him, “why cant I have something with high quality, on time, and within budget?” This always made him smile, but he still told me I could only pick two.
So back to our IT challenges: Cost, Performance, and Security. Application performance is something we can all see, feel and touch. When thinking about performance, we need to also consider where these applications are coming from. Looking at applications like Microsoft’s Office 365, we are seeing mission critical applications from outside our data centers being delivered as Software as a Service (SaaS) solution. Does this matter to our end users? They sit at their PC’s, Tablets, Mac’s, etc. and know when something is not going fast enough. Their expectations are growing; they always expect the best performance. If they don’t feel their Outlook e-mail is opening fast enough or that the saving of their PowerPoint file is taking too long, they do not hesitate to let us know. And oddly enough, everyone just assumes it is the network. So not only do we need to think about our networks, but the Internet performance as well.