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Barry O’Sullivan: 2012 Collaboration Predictions

This week in No Jitter, Cisco Collaboration Senior Vice President and General Manager Barry O’Sullivan looked into his crystal ball and elaborated on his predictions for 2012.

In an excerpt, Barry predicts:

“1. Post PC-era will explode

2. Video will break through

3. Contact Centers will evolve as customers choose to interact with companies in radically new ways

4. Companies will use the cloud and desktop virtualization to provide collaboration capabilities across the enterprise

5. Social business processes will become mainstream for many.”

Read Barry’s predictions in more detail and the follow-up answers Barry gave to Eric Krapf’s questions. I trust you’ll enjoy reading the article.  Send in your predictions for 2012 for collaboration, video, social software, and contact center.

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Microsoft Lync Interoperability with Cisco Telepresence

No question there is a lot of buzz around Microsoft Lync. Planned interoperability between Cisco TelePresence endpoints and Microsoft Lync is targeted for delivery in the first half of calendar year 2011. The solution will consist of the same components and work the same way that Cisco TelePresence Video Communication Server (VCS) and Cisco TelePresence Advanced Media Gateway work with Microsoft OCS 2007 R2 today. VCS will connect to the Lync server via a SIP trunk and enable CIF video interoperability in addition to the other capabilities provide by the integration such as presence, encryption, etc. The Advanced Media Gateway will bring the added benefit of HD (720p) or VGA resolution and enable the best visual experience possible between the two environments.

Below is a short video demo.

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