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Minding your WebEx Ps and Qs: Tips for How to Get the Most Out of Web Meetings

How many meetings have you spent being distracted by characters such as the heavy breather, the distracted driver or the hold music culprit? Web meetings can be a really productive way to stay in touch and work together with your colleagues and clients but there are many considerations to keep in mind to make sure you’re not a meeting offender. We pulled together a short video with some pointers to remind us all of the standard WebEx etiquette.

5 WebEx Etiquette Tips

1.      Look your best: WebEx is the ideal place to hone what we like to call your “business mullet”: business up top, party below the camera. If you keep things professional (read: no bathrobes or Hawaiian shirts), you can feel free to wear your sweats and slippers when not in view. Just remember to turn your camera off before you stand up or else be ready for the onslaught of office hazing. (see this in the video at :32)

2.      Know when to share video: Many computers and mobile devices now offer built-in cameras, which are a great way to connect with the people you meet with… but not every situation is the same. Use common sense – keep your camera off while you’re driving or in a chaotic environment such as the airport that will be distracting for others involved. Put it on when you want to have a more natural conversation or show product details and examples.  (see this tip in the video at :54)

3.      Keep your microphone muted: You can’t always control when your doorbell will ring, when the car behind you honks or when your neighbor’s dog will go after the mailman. When in doubt, keep your line muted (either on your phone or by manually muting yourself on WebEx). If you’re the meeting host, you also have the power to mute people manually so you don’t waste precious time asking the heavy breather to tone it down. Read More »

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From Cairo to Nairobi – Eye to Eye at the Touch of a Button

In my last blog, “Africa – Connected Continent – At last”, I described how the arrival of affordable internet bandwidth in Africa is enabling companies to use technology to transform how they do business. Today at Cisco we have realised huge efficiencies in how we conduct our business internally and we have fundamentally changed how we communicate and collaborate with customers and partners, thanks to TelePresence.

TelePresence allow people to meet face to face over the network without the need to travel. Participants enjoy a high definition, high quality, life-size video experience and can share rich media content. We can now bring in subject matter experts from over one thousand Cisco TelePresence rooms across the globe and put them together with the vast majority of our workforce in Africa as if they were sat just across the table from each another; all at the touch of a button. In fact we can connect Cisco’s TelePresence rooms with any customer or partner TelePresence room, provided they have a B2B exchange with Cisco, so the possibilities are huge.

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The new transparency of business

Last week, I posted a blog called Innovation is key to becoming a ‘people-centric’ business which looked at Inclusion and Diversity from a customer perspective. The article argued that in order to succeed, businesses needed to become “customer centric” – looking at the world from their customers’ perspectives and identifying their customers’ problems and tensions. I’m pleased to see that the post has been very popular and has so far been viewed over 2,000 times! An interesting article in yesterday’s London Evening Standard looked at this idea of customer centricity from a different perspective. Read More »

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