Carlos is a modest SME who does not take nearly as much credit for the significant business impact that his social achievements have for his team.
Carlos is very knowledgeable about various social media sites, but where he really shines is on the internal corporate social platform known as Cisco’s Integrated Workforce Experience (IWE). Carlos joined Cisco in Argentina in 2008 as a Translation Validator meaning that he ensures documents being translated into Spanish align with the “Cisco voice” and company branding guidelines. However, he has also been recognized for the excellent work that he does on the IWE by allowing employees to easily interact with one another and share content in a non-conventional, effective manner.
Carlos Single-Handedly Supports the Sales Team’s IWE Needs
In 2009, an IWE initiative dedicated to evangelizing its usage throughout the company was born. While most people struggled to adapt to this new internal platform, Carlos was one of the few who were able to skillfully maneuver the dark waters of this site by using his creativity and vast knowledge of computer languages and coding. Since then, he has supported the Sales team with their diverse IWE needs. Carlos has not only redesigned and built countless selling communities within the Global Platform for Sales IWE Community but also taught many on how to become more adept at using the various tools that the site has to offer.
Carlos is very passionate about using the IWE platform as it is and making the best of the platform’s rather limited functionalities rather than forcing actions upon it that it doesn’t support. Here’s an example of one of his creations, the “Cisco Barbarians Wall of Fame” IWE page:
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Tags: Cisco Quad, internal community best practices, iwe, meet our SMEs, subject matter expert
Not too long ago, we featured Greg Smith (@gregsmit68), a Cisco Service Provider Marketing Manager, in a “Meet Our SMEs” series blog post (“Meet Greg Smith: Mastermind Behind 2 Award-Winning Social Programs”). Greg was noted for his blogging best practices and for leveraging innovative social media programs to effictvely connect with fans. When we got the opportunity to interact with him face-to-face at the recent Ragan Social Media Conference, we managed to pull him aside to ask for some social words of advice to share with our Cisco Social Media Blog readers.
Hear some of Greg’s social media tips in this short 2-minute video: Read More »
Tags: best practices, greg smith, lessons learned, meet our SMEs, tips
On an everyday basis, Greg has demonstrated exemplary blogging skills, but his contributions to award-winning projects that innovatively used social media to connect with fans are not to be overlooked.
A 12-year veteran at Cisco, Greg Smith is a Marketing Manager for Cisco’s Service Provider (SP) Routing & Switching platform. He mainly focuses on the SP Carrier Grade IPv6 solutions (CGv6) and worldwide marketing of Cisco’s Edge solution portfolio, which includes products such as the ASR family of routers.
Greg’s Unique Blogging Talent
Being his team’s lead for global communication efforts, this SME is involved with much of the blog-writing and editing on the SP360 Blog (check out Greg’s Cisco blogger profile). Many of these blog posts have been featured as Cisco’s top 5 blog posts (based on number of number of hits) due to Greg’s attractive writing style which easily captures readers’ attention. Particularly notable is his gift for writing intriguing headlines and connecting technological topics to life analogies as is exemplified with his blog article relating Internet gaming to 100 GB technology and this one showcasing his video on how the network is relevant to NOOAs mission to protect the environment.
As successful as Greg has been with his blogging practice, the highlight of his social achievements have been comprised of his contributions to two exceptional projects—Cisco myPlanNet Game and the ASR 9000 “Robot Arm” demo—for which he acted as the concept designer and promoter. What’s more, both projects were selected as winners of the B2B Marketing Awards in two subsequent years!
The Fun, Educational, and Relevant myPlanNet Simulation Game Read More »
Tags: best practices, blogging, Cisco myPlanNet simulation game, lessons learned, meet our SMEs, Meet Our SMEs blog series, Robot Arm video, Service Provider, SME, SP, subject matter expert
With over 180 blog posts under his belt, Omar shares secrets to his Twitter and blogging successes as well as his main motives for utilizing these platforms for his work.
Having been at Cisco for nearly 13 years, Omar has spent his most recent working years as a Data Center (DC) Senior Marketing Manager, focusing on Networking DC Architectures and Emerging Technologies. As a long-time user of popular social channels blogs and Twitter, we interviewed Omar to learn some of his social best practices and tips.
How and why do you use Twitter for your work?
“I use Twitter for a couple of reasons. It’s a really great way to gather real-time information, and I like to keep an updated pulse on what’s going on in the industry, what topics are at top of mind for customers. Also, our team leverages Twitter to update our fans with relevant information about new product launches, campaigns, events and more and then see whether or not our corporate messages are getting traction. If our message is misunderstood, we step in very quickly and take corrective action to shape it in a way that’s effectively communicated to our audience.
I use my personal Twitter handle to post my personal perspective on matters and any interesting content that I find from time to time. I also help contribute to the DC Twitter account to not only amplify the team’s messages but also be a source of useful information that’s all-things DC-related. It’s important for us to act as a general resource of high-quality DC information and not simply as a conduit of Cisco messaging.”
Tell us about your blogging practice. Read More »
Tags: best practices, blogging, data center, lessons learned, meet our SMEs, Meet Our SMEs blog series, SMEs, subject matter experts, twitter
Jaime’s daily contributions to the Cisco Support Community over the past 6 years have not only helped establish him as a Unified Communications thought leader but also reduce extraneous company costs.
The Cisco Support Community is an online technical support community on which company employees can interact with and respond to questions from Cisco customers and IT professionals. Oftentimes, SME contributors like Jaime who resolve customers’ technical issues by responding to questions on the community have greatly helped avoid opening unnecessary Technical Assistance Center (TAC) cases, ultimately diminishing company costs.
The Cisco Support Community Hall of Fame
The Cisco Support Community Hall of Fame is an exclusive group which highlights top individuals who have showcased long-term contributions to this community. Jaime is the most recent addition to this elite group which consists of a total of 8 members. His high quality contributions over the past 6+ years in the Collaboration, Voice and Video communities are said to have made a significantly positive impact to the overall online community.
Jaime’s Social Activities
Jaime is a Network Consulting Engineer specializing in the Cisco Unified Communications (UC) portfolio of solutions on the Planning, Design and Implementation (PDI) team. Although Jaime is involved with VXi technologies with PDI from the UC perspective, he studies VMWare View and Citrix ICA to get a better understanding of the technology of the whole. Jaime claims that self-studying also helps him participate on the Cisco Support Community in a more effective manner.
Every day, Jaime volunteers his free time to respond to customers, partners and prospective clients on the Cisco Support Community. Through diverse channels including discussion forums, webcasts, blogs, Ask the Expert events, documents and more, Jaime actively shares his knowledge and expertise with others on this site.
What motivates Jaime to be such an active participant on this online social platform? Read More »
Tags: best practices, cisco support community, Hall of Fame, lessons learned, meet our SMEs, Meet Our SMEs blog series, SME, subject matter expert, TAC, technical expert