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WebEx Recordings are Good for Business

August 9, 2012 at 7:00 am PST

Use the new, free version of WebEx Meetings to promote your business to the WebEx network (click in and see how many people are using WebEx right now)!

All you need to do is record your WebEx and publish it to WebEx Channels. It’s easy!

With a free, WebEx Basic Account, create an online recording of anything that can help your business:

  • use video via your webcam to provide a product demo
  • share slides via desktop sharing to review a sales presentation
  • a combination of both to provide a behind-the-scenes look at your business

Then, once your WebEx is recorded, post it to WebEx Channels, our online library of content on almost any topic! WebEx Channels is available to everyone and will help increase the chances of your content being picked up by search engines. It’s also a great way to host your content that’s fast and easy and doesn’t require touching your existing website.

Here are a few tips to make recording a success. Read More »

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Free Webinar with Melinda Emerson – 12 Ways to Use Video to Grow Your Small Business

August 8, 2012 at 10:21 am PST

If you aren’t using video, you are missing out.

It can be incredibly useful for business, according to a recent article in the Huffington Post:

“If a picture is worth a thousand words, video can be worth millions to your company. Video allows your brand to get under potential customers’ skin and put the product in front of their eyes. They will hear your message and feel the excitement of your services, while you smell the profit. Here are five examples you can apply to your own brand.”

On August 21, we will host seasoned small business expert and bestselling author Melinda Emerson for an online event.  She will share 12 ways to use video to grow your small business.

Reserve your spot today: register here

As a business owner, you know staying relevant online is a must for your business. Video is a powerful tool that can be used in a wide variety of ways to expand business opportunities. With the right online channels, you can use video to reach employees, customers and brand ambassadors. Read More »

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Welcome Sue Nolin, Industry Marketing Manager, to the Manufacturing Industry Blog

July 30, 2012 at 3:03 pm PST

It’s a pleasure to introduce Sue Nolin, Cisco’s newest Manufacturing Industry Marketing team member.

Sue Nolin rejoins Cisco after ten years in the world of successful networking start-ups.  She was formerly with Cisco’s VPN and Security Business Unit, as the result of Cisco’s acquisition of Atliga Networks in 2000.  Sue has since sold and marketed networking solutions commonly used by manufacturing industries.  They  include WiFi, RFID and Unified Communications technologies, and how they are applied to address business problems.

Sue looks forward  to sharing her views and thoughts on manufacturing  industry-relevant topics and to  your comments on her blogs. Agree or disagree? Tell us! Sue has a bachelor’s degree in English/Communications from the Massachusetts College of Liberal Arts,  so don’t criticize her writing -- just her views!

Read More »

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The Intern’s Perspective

“Am I just a very small fish in a big pond?” -- That is what I originally thought when I first joined Cisco as a Public Relations Collaboration Intern. Turns out no one bites here, which definitely has helped the process while I have been attempting to get settled in. In fact, it has been quite the opposite. Instead of “Hey intern, do this for me,” I am asked, “Corinne, can I help you with anything or do you have any questions?” It is reassuring to know that I am around genuinely good people beginning my, as I like to call it, “adventure” here at Cisco.

After getting settled in with all the gizmos and applications on my one of a kind ThinkPad, I finally have a routine when I come into work. My mornings consist of reading, lots and lots of reading. From press releases, to news articles, to tweets … anything related to technology or social media I will most likely know about it. I’ve noticed most conversations don’t involve people’s input on the Kardashians or how the next Twilight is going to play out, so Cisco’s Newsroom has become one of my new best friends here.

Once my brain has reached overload, I usually have meetings or my kind colleagues will invite me to meetings to sit in on. I’ll catch myself looking like a “deer in headlights”  at times because all I think about is, “Hmm…what did that acronym stand for, I better write that down” or “I wonder why Telepresence originally had an upper case ‘P’ but is now changed to a lower case ‘p’”. To be honest, during the first PR meeting I ever sat in on I thought they were talking about the show “Futurama” on Comedy Central for a half second until I realized they were referring to something else. Thankfully, I haven’t asked too many dumb questions because they keep inviting me, which has been a great learning experience in order to become more familiar with how the Cisco Public Relations team works.

After lunch, I’ll work on the projects I have been given. I am no Greg Justice, but I try to be as creative as possible when deciding how to execute these assignments without looking stupid. I’ve never made so many to-do lists in my life, but hey, it works! Stay tuned on what I’ll be working on throughout the summer. This includes more external and some internal blogs, strategic analysis presentations on our company and the dark side AKA our competitors, as well as some fun and informative videos.

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Creating a Social Media Training Program that Works

It’s daunting, exhilarating, and a lot of hard work, all rolled into one…that’s the day in the life of social media! Each day is different as this social communication channel continues to evolve and grow. So how do organizations keep their best brand ambassadors (aka their executives, employees, contractors, vendors, partners, and customers) up-to-speed with social media?

While it’s really a mix of components, including policies and guidelines, communication, and clear strategies, training is a key component. There are a variety of social media webinars, chats, workshops, and other learning resources out there, but often times, a more robust training program is needed to educate new users and enable those with an existing skill set.

With a collaborative effort, a common goal, and a set of focused training courses, organizations can empower these ambassadors to use social media effectively, build their own reputations, and bolster the brand. Internally our Corporate Social Media Marketing team has been working hard to build a robust training program for employees, contractors, executives, partners, and customers. Below is a summary of highlights from this expanded program, tips to creating a similar initiative, and an opportunity to participate in the upcoming @ciscosocial #smtraining Twitter chat on August 2, 2012 at 9am PDT. (Please note new date.)

Cisco Social Media Training Snapshot

After assessing internal company training needs around social media and existing resources, we looked for ways to expand learning, developing the following model and implementing it this past May.

Cisco's Corporate Social Media Marketing Training Program Snapshot

Courses are offered across Cisco both in live and on-demand session formats to accommodate different regions on an ongoing basis. And in the true spirit of collaboration, we work with Cisco subject matter experts (SMEs), global social media peers, fellow team members, and even a few guest speakers. Not only does this approach create a stronger shared investment across the company, but it also enables those interested in stretch goals, the opportunity to participate in a larger role. Lastly, the program includes special incentives including three levels of certification and gaming badges to earn along the way.

Since we launched the first course on May 29, 2012, we have seen a huge interest in the training programs with over 550 participants, with many on their way to the first level of social media certification! As the word gets out internally to more and more teams, we are seeing larger registration and participation across organizations such as engineering, support, marketing, sales, and several others.

Currently, we are also offering a smaller partner-focused set of training sessions. And at the end of this summer, we will launch the executive-focused track of this program, followed by customer training opportunities in 2013.

Tips to Create a Training Program

Creating a training program like the one described above takes resources, time, determination, and support. Here are some tips to developing this type of training program:

  1. Get to know the audience, internal and external.
  2. Assess the current training resources available to these audiences.
  3. Outline gaps in courses, materials, and other types of resources.
  4. Create a social media training strategy and get management buy-in.
  5. Look for ways to leverage existing resources, internal team member expertise, and external contacts.
  6. Build content that resonates with audiences, sharing a mix of best practices, techniques, and examples.
  7. Tie into the organization’s overall training programs and systems.
  8. Start out slow, evaluate course feedback and ratings, and build out program accordingly.
  9. Identify opportunities to gamify the program to further incent participants.
  10. Recognize those that reach milestones and acknowledge participant feedback and needs.

Over the course of the next several months, we will share more program details and best practices.

In the meantime, let’s meet up virtually for a @ciscosocial Twitter chat to learn more from each other regarding social media training and how different organizations are developing this type of education. Join us on August 2 at 9am PDT, following #smtraining, directly on Twitter or another Twitter application. (Please note new date.)

What questions are top-of-mind for you regarding social media training? Share your feedback with us using the comment section below and we’ll incorporate your questions into this special Twitter chat.

This post was developed in collaboration with Petra Neiger (@petra1400).

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