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Cisco Positioned as A Leader in the Gartner Wired and Wireless LAN Infrastructure Magic Quadrant

June 15, 2012 at 5:02 pm PST

Gartner has released their 2012 Wired and Wireless LAN Infrastructure Magic Quadrant.  Cisco is recognized as a leader in this highly anticipated publication.

Our industry is going through dramatic changes. The rapid growth of cloud, mobility and business collaborations has put more and more pressure on the network. Disparate wired and wireless networks architected and managed separately are no longer sufficient to meet the new demand. This is the first time that Gartner covers wired and wireless LAN infrastructure together in one Magic Quadrant. It is a clear sign that the time has come to evolve the network infrastructure to address the rapid growth of cloud, mobility and business collaborations with a unified approach.
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Making Culture More than a Nice Word

June 6, 2012 at 4:17 am PST

At its essence, collaboration is about working together to accomplish a common goal. You can buy all of the latest and greatest tools – and yes, by the way, we have the latest and greatest – but without an organizational culture that supports collaboration, it’s a lot like giving a fish a bicycle. Or a school of fish a fleet of bicycles. Or parachutes to snakes. Or Post-It notes to squirrels.

Organizations like to talk about their collaborative cultures, but it’s often more marketingspeak than an accurate description of the work environment. Culture is one of those feel-good words that makes a business sound like less of a money-making venture and more of a community.

Compared to traditional hierarchies, truly collaborative cultures are characterized by increasing levels of interdependence between leaders and employees. It’s a lot like what Mrs. Blackburn emphasized in my kindergarten class: share, listen, play nicely together. Somewhere along the way to a paycheck, we stop eating paste and stop playing so nicely. Read More »

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Improve Your Leadership Skills with Help from the Experts

It’s hard to improve your leadership skills when you are stuck in the trenches actually doing the leading! Since making time to learn can be a challenge, we pulled together some of our best recorded information from the experts who offer specific tips for building your skills.

UPDATE: The Ken Blanchard Group has just announced a new event on April 25th. Register here. After the event, watch here.

They are all available on demand so you can watch whenever you have a few minutes.

Yesterday, in part one we focused on goal setting, vision and leadership. Today, in part two we take a look at motivation and team dynamics. Each tip has an on-demand WebEx you can access at any time -- you don’t need to download any software to participate.

Step 4: Tune up your leadership effectiveness

Best-selling authors Ken Blanchard and Mark Miller offer four keys to increase influence, impact and leadership effectiveness. Based on their book, Read More »

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Simplifying Global Voice Operations

Cisco IT has deployed voice infrastructure around the world in order to handle our 1+ million voice calls per day with high levels of quality and reliability. We used to manage this infrastructure with four separate regional teams: one managing the Western part of North America, another managing Eastern North America and Latin America, the third Europe/Middle East/Africa, and the fourth Asia/Pacific. But we found that this regional organization led to inconsistent operations because the regional teams had different ideas on how things should be done and they applied our corporate standards in different ways.

Our early lack of global consistency led to inefficiency in our support operations.   We would have people from different time zones trying to help troubleshoot problems and be unable to support an unfamiliar configuration.  And this meant that our regional teams had to provide around-the-clock support by themselves – which led to sleepless nights and frayed nerves.
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Essential Skills for Today’s Unified Communications Operations Staff

Just a decade ago, supporting enterprise voice services was simpler, our voice operations support scope was smaller, and one person could be proficient in everything you needed to know for voice operations. But as IP telephony capabilities grew into Unified Communications, the skills our engineers had to be proficient in grew exponentially.

Today, we support UC systems and collaboration platforms, both on traditional hardware and now on virtualized server platforms (Cisco UCS). We still support phones and softphones, but now we also support mobility services, video phones and mobile devices like the Cisco Cius, voice and video conferencing, menus of phone-based services, and ever-more sophisticated customer support tools in our contact centers. There are now so many things within the scope of the UC systems that we manage that it would be extremely difficult in an enterprise the size of Cisco to be an expert in everything. So, individuals on our voice operations team need to specialize.

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