It’s hard to improve your leadership skills when you are stuck in the trenches actually doing the leading! Since making time to learn can be a challenge, we pulled together some of our best recorded information from the experts who offer specific tips for building your skills.
UPDATE: The Ken Blanchard Group has just announced a new event on April 25th. Register here. After the event, watch here.
They are all available on demand so you can watch whenever you have a few minutes.
Yesterday, in part one we focused on goal setting, vision and leadership. Today, in part two we take a look at motivation and team dynamics. Each tip has an on-demand WebEx you can access at any time -- you don’t need to download any software to participate.
Step 4: Tune up your leadership effectiveness
Best-selling authors Ken Blanchard and Mark Miller offer four keys to increase influence, impact and leadership effectiveness. Based on their book, Read More »
Cisco IT has deployed voice infrastructure around the world in order to handle our 1+ million voice calls per day with high levels of quality and reliability. We used to manage this infrastructure with four separate regional teams: one managing the Western part of North America, another managing Eastern North America and Latin America, the third Europe/Middle East/Africa, and the fourth Asia/Pacific. But we found that this regional organization led to inconsistent operations because the regional teams had different ideas on how things should be done and they applied our corporate standards in different ways.
Our early lack of global consistency led to inefficiency in our support operations. We would have people from different time zones trying to help troubleshoot problems and be unable to support an unfamiliar configuration. And this meant that our regional teams had to provide around-the-clock support by themselves – which led to sleepless nights and frayed nerves. Read More »
Just a decade ago, supporting enterprise voice services was simpler, our voice operations support scope was smaller, and one person could be proficient in everything you needed to know for voice operations. But as IP telephony capabilities grew into Unified Communications, the skills our engineers had to be proficient in grew exponentially.
Today, we support UC systems and collaboration platforms, both on traditional hardware and now on virtualized server platforms (Cisco UCS). We still support phones and softphones, but now we also support mobility services, video phones and mobile devices like the Cisco Cius, voice and video conferencing, menus of phone-based services, and ever-more sophisticated customer support tools in our contact centers. There are now so many things within the scope of the UC systems that we manage that it would be extremely difficult in an enterprise the size of Cisco to be an expert in everything. So, individuals on our voice operations team need to specialize.
Don’t you just hate it when you drop your phone and it just stops working? My last phone fell out of my top pocket when I leaned over our pool and even though I got it out in less than 10 seconds and tried to dry it out, it was toast. Well, soggy toast I suppose.
There are times when you need something more. If you’re a manufacturer and you need some ruggedization then you might find it advantageous to look at the Cisco offerings. There are rugged versions of several products: switches, wireless access points and IP phone handsets to name just three. In the video I talk about one of them, the 7925G-EX handset that has been available for a short while now, and is being increasingly adopted by customers. Read More »
Our Cisco WebEx colleagues in China engaged a study with Bite Communications aimed at learning more about China’s mobile workforce. “The Science of Company Productivity Survey” was launched on one of China’s leading portals for two weeks in June.
Among the findings, they learned in China, collaboration technologies can play an integral role in improving organizational effectiveness while helping employees achieve a more flexible, balanced and efficient work life. Given a range of choices, respondents chose web meetings as their preferred method of working with others.
A Quick Look at the Findings
In China, one day of the work week doesn’t seem to be any more crazy than the other. When asked when people feel most overloaded at work, the answer spanned the week!