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Managing a Massive Voice Infrastructure with Cisco Prime Collaboration

Cisco IT monitors and manages a huge voice infrastructure, with over 200,000 UC endpoints, and the Cisco Prime Collaboration solution helps us do this work efficiently.

For example, a common problem for my team is identifying which devices are provisioned in the Cisco Unified Communications Manager (Cisco UCM), but are no longer in use. This issue is getting more complex as Cisco employees have multiple devices associated with their one directory number. In a typical case, a salesperson might have a desk phone and a Cisco TelePresence personal video endpoint in the office, another phone in their home office, and use Cisco Jabber clients on a laptop and smartphone at home, at customer sites, or while traveling. Cisco Prime Collaboration lets me easily view this information and verify that the employee is actively using all of these devices.

Hardware phones in particular can become inactive when an employee leaves or transfers and no one else moves to that desk. Cisco Prime Collaboration lets me easily identify and remove that phone. We can also detect which employees haven’t downloaded the latest Jabber client version and encourage them to update their devices to the currently supported software.

Cisco Prime Collaboration gives me a very easy graphical interface to see into the whole global network, and then allows me to drill down to any components to see what’s going on.

Figure 1:  Sample CPC Network Topology, enabling drilldown on each location and device

CPC Voice Jim Marshall - Figure 1 of 2 Read More »

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Get Converged User Access Management

Cisco Prime Infrastructure is a network management tool that helps accelerate the rollout of new services. It also provides highly secure access and management of mobile devices, making bring- your-own-device (BYOD) access a reality for corporate IT. Tightly coupling client awareness with application performance visibility and network control, Cisco Prime Infrastructure helps ensure an uncompromised end-user experience. Deep integration with the Cisco Identity Services Engine (ISE) further extends this visibility across security and policy-related problems. It presents a complete view of client access issues with a clear path to solving them.

Whether you are well-versed with Prime Infrastructure and want a sneak peek at Prime Infrastructure 2.0 (yes, 2.0) OR you’re new to Cisco’s network management suite and just want to feel out the options, join us at our webinar June 5th (Click to Register) to learn about how Unified Access streamlines converged user access management. We have lined up an early preview of the latest Cisco Prime Infrastructure that we’ll showcase in action with a live demonstration.  Read More »

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Cisco Prime Collaboration in Cisco IT Video Operation

Cisco Prime Collaboration (CPC) is based on years of partnership and collaboration between Cisco IT and the Cisco Network Management Technology Group (NMTG). Today CPC is a critical part of our internal video operations process, with useful capabilities like

-       Proactive monitoring and alerts for video endpoint faults

-       Real-time monitoring of live sessions and call session statistics reports

-       End-to-end network path troubleshooting

-       Endpoint and system inventory reporting

 

Figure 1:  CPC Provides proactive monitoring of endpoints, sessions, and ports.

CPC Video Jim Yam - Figure 1 of 2

Video calls and TelePresence meetings in Cisco IT have become part of the Cisco global business culture. Utilization of video is high (for example, utilization of the shared 3-screen TelePresence systems has remained at about 68% for the past few years). One reason for this success is that, at Cisco, these critical video sessions run smoothly, without disruptions or noticeable drops in video or audio quality.  High availability and high quality is essential for user adoption of video:  all the components (endpoints, network infrastructure, backend systems and etc.) need to run smoothly without causing any frustration for users and distracting them from the communication effectively of the meeting. These disruptions are particularly unacceptable for high visibility events or sessions that involve executives and customers. Cisco IT uses CPC to keep video running smoothly when it really counts.

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Have You Registered for Centralize Policy, Control and Enforcement May 15th?

Activate the IT Transformation with Unified Access: Part 4 --  Centralized Policy, Control, and Enforcement 

Wednesday, May 15, 2013  10am-11am PDT     |       Register Now

Don’t miss the next in line of our five-part Unified Access Webinar Series  on May 15th to hear how organizations in education and healthcare rely on Cisco Identity Services Engine (ISE) to provide the identity enforcement and secure access control that allow employees, contractors, students, faculty, and guests (choose the user) to use their own devices on the network. Read More »

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See How Organizations Use Cisco ISE to Centralize Policy and Secure Access

Activate the IT Transformation with Unified Access: Part 4 --  Centralized Policy, Control, and Enforcement 

Wednesday, May 15, 2013  10am-11am PDT     |       Register Now

With more users and devices being added to your network every day, unified access and central policy control have become critical needs. Your organization isn’t alone.

Attend our next live workshop  on May 15th to hear how organizations in education and healthcare rely on Cisco Identity Services Engine (ISE) to provide the identity enforcement and secure access control that allow employees, contractors, students, faculty, and guests (choose the user) to use their own devices on the network. Read More »

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