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Cisco CMX Solution – Version 7.5 Released

Released along with the Wireless Release 7.5 earlier this month was the latest version of Connected Mobile Experiences (CMX), continuing Cisco’s leadership in the emerging field of WiFi location based services and analytics. Release 7.5 delivers a rich set of innovations to enhance the existing Connected Mobile Experiences (CMX) solution.

This is a very exciting new release delivering many new features and functionality to the solution. Here is a brief summary of the highlights from the release:

CMX Analytics:

Version 7.5 continues ongoing improvements to the existing analytics capabilities such as improved usability, enahnced ‘look and feel’, as well as easier to generate analytics results and increased support for complex building layouts. In addition, the user interface and the appearance of the 3D interface has improved to display clearer information enabling a better understanding of the visitors to the venue.

cmx7.5.1 Read More »

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Cisco CMX Analytics in use at CiscoLive! Orlando

Editor’s Note: This blog post was co-written by Dr. Brendan O’Brien, who is authoring the post, and Dr. James Little, technical lead for CMX Analytics in Cisco’s Wireless Networking Group.

This year’s CiscoLive! in Orlando with over 20000 visitors was  selected as an ideal opportunity to test and prove CMX Analytics over a large venue with high volume usage.

This year’s CiscoLive! was spread over two huge venues of the Orange County Convention Centre and the Peabody Hotel between June 23rd-27th. Over two and a half days, approximately 40,000 different devices were detected using CMX Analytics. (This figure is not uncommon any longer, assuming 50% of people had WiFi on and most of us had 2 or more devices)

The main purpose of the Wi-Fi network at CiscoLive! is to provide a high quality service to all  attendees, providing CMX Analytics with its toughest test yet. With a peak of around 15,000 connected devices on the opening day serviced by 750 access points and 1500 radios, the challenge was to see how well CMX could take the raw numbers and translate it into insights on the movements of the delegates.

Let me break down some of the reports for you:

cmx clo 1

In the table above, CMX Analytics shows:

  • The second floor being busier than the 1st, 3rd or 4th during lunchtime. as expected with the catering facilities located there.
  • The World of Solutions was also busy over this period as it was a break between sessions.
  • The keynote areas are expectedly quiet during this time. Read More »

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Location-Based Services & Monetization for Service Providers

Location Based Services in the Service Provider (SP) world is a very hot topic at present, with many SP’s looking for monetization opportunities for Wi-Fi.

Cisco has been working with our service provider customers to help deliver monetization capabilities; one way of opening new revenue opportunities is by using our new Connected Mobile Experiences (CMX) Solution.

Dr. Brendan O’Brien, Director of Product Marketing for Cisco Connected Mobile Experiences, continues his thought leadership blog series to tackle the trend towards location-based services in the Service Provider space. Brendan takes a brief look at some of the drivers for Wi-Fi in the SP world and some steps along the value chain, then dives into the emerging models where SP’s are beginning to focus their attentions on monetization and new, additional revenue opportunities. Read more at http://blogs.cisco.com/sp/location-based-services-monetization-for-service-providers 

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More on Cisco’s Connected Mobile Experiences in Nice, France

Last month I wrote about the Connected Mobile Experiences deployment in Nice. One of the most interesting things I saw at the iCity launch in Nice was a real cool application that can leverage the power of Cisco’s Connected Mobile Experiences (CMX) solution to deliver very unique and exciting capabilities.

Imagine visiting a city and being able to leave your friends digital messages that only they can read when they get to a specific location. Or walking into a new area and getting localized information right then about a specific event. Or customizing signage in whatever language in native to the visitor. Imagine being able to create your own sticky note and making it public or private anytime anyplace electronically.

mandarine-translated-trimmed

All of these things are just some of the possibilities that are now made available using ‘digital graffiti’ from a small startup in the South of France called Geekgaps.

Read More »

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The Next Big Innovation Cycle for Hoteliers

Remember the time when we were trying to figure out exactly what the Internet was? Web pages and dot coms didn’t make complete sense. Wow, how times have changed. Today, our world revolves around the Internet. Most of us connect every day. And now, we are doing more than just connecting.

Our team recently joined other industry experts at HITEC 2013, the world’s largest hospitality technology show. Hot topics discussed at the show included the next generation guest, including BYOC (bring your own content), social media, Wi-Fi services, data security, mobility and more. But one topic stood out among the others – the next big innovation cycle for hoteliers.

So what is the next big innovation cycle for hoteliers?

The one thing about innovation in hotels that stands out to me right now is that it’s almost a constant two-way dialogue between the hotel and guest. When we leverage the network beyond just connecting to the Internet, the possibilities are nearly endless.  This two-way dialogue creates an opportunity to better serve customer needs. And if we pay attention to guests’ dialogue and understand their daily physical and digital habits and desires, there is no more assuming what those needs are. By constantly gathering data to determine future needs, we can create a system that not only is a solution, but can help determine solutions for the future. Read More »

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