Cisco Blogs


Cisco Blog > Digital and Social

Connecting the Customer Experience Through Social #CiscoListens

January 28, 2013 at 6:50 am PST

Integrating Social Media Channels into Existing CRM Systems and Processes

The year is 2024, and you just walked into a department store to return a pair of jeans. As you enter the store, the near field communication (NFC) chip in your smartphone tells the store who you are because you have enabled the privacy settings to do so. The store knows you’re an active fan on Facebook. You’re even classified as one of their ambassadors. You’ve been identified as a frustrated customer after posting a comment on the company’s Wall about your brand new jeans being defective. One of the sales representatives receives an alert message that you’ve arrived, and she’s waiting for you in the jean section, holding a new pair of the same jeans, in your size, ready to make an exchange. The NFC chip in your phone has already confirmed your identity, reducing the need to show a receipt, credit card, or drivers license. You’re out the door with a new pair of jeans faster than you’re able to post a raving review on their Facebook wall, reclassifying you as an advocate in their CRM system.

“They replaced my busted jeans without even asking a question!”

OK, the year is not 2024, Cisco doesn’t sell jeans, and I’ve only been able to use NFC once in the year I’ve had it on my smartphone. But haven’t you wished that the company you just called already knew the past phone, email, even Facebook conversations you’ve had with them so that you didn’t need to explain yourself to them again and again? Isn’t your time valuable, shouldn’t all of their systems talk to each other to create a better, not worse experience for you? Read More »

Tags: , , , , , , , , ,

Virtual Velocity Recap: Latest Trends & Best Practices in Lead Generation

May 11, 2011 at 4:51 pm PST

Yesterday, my fellow channels blogger Alexandra Krasne hosted our latest Partner Velocity Virtual Broadcast. This time around the topic was trends and best practices in lead generation, and her guest was sales lead expert Brian Carroll. Brian is the executive director of Applied Research at MECLABS and also the author of the popular book, “Lead Generation for the Complex Sale.”

During the broadcast, Brian explained the latest lead generation trends, and he provided some incredibly useful marketing tactics that can be helpful in uncovering leads. Brian also answered audience questions submitted via Twitter.

Missed the broadcast? Here’s a replay.

In addition to the video replay above, we have a text summary of the broadcast below, along with time stamps to identify sections in which Brian addressed specific topics, such as creating buyer personas, social media tactics, optimizing and choosing your B2B marketing mix, and principles for effective telemarketing. Read More »

Tags: , , , , ,

Live Virtual Velocity Broadcast: Tips on Turning Leads Into Customers

May 3, 2011 at 11:57 am PST

Do you ever wish your leads were more “hit” and less “miss”? Or maybe you regret spending valuable months chasing a lead that never came to fruition? Well, you’re not alone.

80% of leads are lost, ignored, or discarded because the customer isn’t ready to talk to a salesperson according to Brian Carroll, executive director of Applied Research at MECLABS and author of the popular book, “Lead Generation for the Complex Sale.”

Don’t let another lead turn into a missed opportunity. Register for our free Partner Velocity Virtual broadcast on Tuesday, May 10 at 7:30 a.m. PST with sales lead expert Brian Carroll. During the one-hour session, he will reveal the latest trends and best practices around lead generation that you can put into practice right away. He will also answer your top lead generation questions.

Get a sneak preview of what Brian will discuss:

Free gift for all attendees: Read More »

Tags: , , , , , ,

Virtual Partner Velocity Broadcast: How to Generate High-Quality Leads

Our next Virtual Partner Velocity event is happening soon—next week, in fact. So what’s on tap for our broadcast?

This time around, we’ll hear about lead nurturing. During the session Creating High Quality Leads Through Improved Content Creation and Data Management, which will take place on October 28 at 7:30 a.m. PST, Luanne Tierney, VP of WW Partner Marketing, will chat with Dave Green, Director of Best Practices and Applied Research with MECLABS.  Dave will talk about lead nurturing, and the content and data implications of lead nurturing and scoring.

So what is lead nuturing?

Read More »

Tags: , , , , , ,

Virtual Velocity Broadcast Recap: 3 Tips on Improving Lead Generation

October 7, 2010 at 2:46 pm PST

Think your website or marketing campaign has it all: Sparkling copy, dazzling design, and enough oomph to convert just about every visitor into a confirmed, solid sales lead? Well, think again.

During Tuesday morning’s Virtual Velocity IPTV broadcast, Luanne Tierney (VP of WW Partner Marketing) hosted Dr. Flint McGlaughlin who is Director of MECLABS and Director of Enterprise Research at the University of Cambridge.

Dr. McGlaughlin provided a host of tips on how you can drive better ROI from marketing campaigns based on his company MECLABS’ extensive research. MECLABS conducts more than 200 digital marketing experiments every year, which are focused on helping companies optimize sales and marketing performance.

During his presentation, he used real-world examples from current Internet campaigns as well as campaigns provided by Josh Krasnegor of FusionStorm, a Cisco partner.

(If you didn’t get a chance to watch the live broadcast, we’ll be posting a full replay for partners soon. “Like” the Cisco Channels Facebook page or follow us @Cisco_Channels on Twitter to get a replay link when it’s available.)

I got a chance to talk with Dr. McGlaughlin after the broadcast about what he identifies as the three principles to drive effective essential tips for lead generation. He also talked about where to place information on your webpage for maximum effect.

So what are those three principles you need to use to guide the presentation of information on your website to maximize leads? Here’s a summary:

Read More »

Tags: , , , , , , , , , , ,