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Telepresence Accelerates Product Development for Customers of All Sizes and Across Industries

In my last post I talked about how telepresence is moving beyond the boardroom and being used in unique ways to add value, impact business process, and extend well beyond the basic function of travel cost savings to deliver better and more innovative results.  Cisco TelePresence is giving customers of all sizes and across all industries a competitive edge by improving the quality of products, speeding up review cycles and accelerating time-to-market.

A great example of this in the mid-market is Coraid, a storage technology provider based in Redwood City, California. Coraid is using multiple Cisco collaboration solutions, including the Cisco TelePresence EX Series and Quick Set C20 endpoints, Cisco Jabber along with Cisco WebEx Telepresence to foster communications between its headquarters in Silicon Valley and product development office in Georgia. In a field where moving quickly to stay ahead of the competition is crucial, telepresence enables Coraid to go-to-market faster with new offerings and to continue to pave the way as innovators.  This has given them the ability to also move up-market and engage with larger, Fortune 500 companies to grow their business. See the impact Cisco has had in their organization in this recent video.

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Announcing the MSI on Cisco Jabber (Part 2)

July 30, 2012 at 9:00 am PST

In the first part of this blog, I discussed some of the challenges faced by network administrators and how the Cisco Jabber team has integrated their client with the Cisco Media Services Interface (MSI) to enable Cisco to provide an end to end solution to these problems. In this part of the blog, I discuss the impact and benefits of the Cisco Jabber and WebEx integrations into the Medianet architecture (especially for network devices that support Media Awareness), features such as MS Proxy, and the overall benefits to desktop clients.

So what does this mean for network devices that do support media awareness? The first impact is around performance management. Network devices are able to add this information to Netflow/IPFix records. Increasingly, network administrators are using Netflow/IPFix as the primary source of data to enable performance management. Netflow provides records of every flow that passes through the device and records the amount of packets sent, bandwidth consumed etc. Recently the ability to monitor the performance of these flows has been added to Netflow so now an administrator is able to match flows to performance data to determine whether the network is able to deliver the service these applications need. By adding metadata to these records the administrator can now distinguish between the various applications and media types, opening up the prospect for detailed reporting on performance and capacity down to a level of granularity that has never been possible in the past.

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Security, mobility, and BYOD: ask the experts in a TweetChat

We all know that IT and business leaders are starting to accept, and in some cases embrace, the “bring your own device” (BYOD) movement in the enterprise and what the implications are for service providers. As we collaborate using our own devices at work, how is this affecting your security in the network?

Join Cisco experts on August 2, 2012 at 9:00 a.m. PT in an open discussion where we’ll take your questions and address your security concerns regarding BYOD and mobility.

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Announcing the MSI on Cisco Jabber (Part 1)

July 23, 2012 at 4:29 pm PST

Cisco recently announced the availability of the Cisco Jabber for Windows client which now supports the Cisco Media Services Interface (MSI). This is Cisco Jabber’s first step towards integration into the medianet architecture and along with similar support within the WebEx meeting client will have a profound effect on how customers can manage Quality of Service (QoS) for desktop video enabled applications.

Today, one of the most common issues which prevent a wide scale deployment of desktop video clients is the lack of visibility and control that the network administrators have over these deployments. Unlike video conferencing or telepresence units that are invariably in the same place, desktop clients by their very nature move around and can pop up just about anywhere: Inside and outside of the enterprise, connected via VPN or wireless and, of course, they are mobile enough to appear in different offices unannounced. Given that network administrators are charged with delivering acceptable application performance across their network infrastructure, the uncontrolled deployment of desktop video can be a real nightmare. Is the network ready to support the potentially large numbers of concurrent desktop video sessions? What happens if too many sessions are concentrated in a site with limited or oversubscribed bandwidth? How do I protect my existing revenue generating applications from the impact of bandwidth hungry video applications? It is no wonder that it is the network administrator who typically ends up being the roadblock to deployment, given the lack of tools by which to do capacity planning, performance monitoring/management, and, of course, traffic engineering to protect the experience.

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The Post-PC Era and Collaboration in a mobile world: An Asia Pacific POV

Sometime yesterday, Cisco Jabber for the iPad went “live” on the iTunes App store. Normally, we don’t attach much fanfare around a B2B app but I believe we should take a moment to understand the importance of this milestone for the Post-PC era.

Cisco Jabber has been around for a while, enabling end-users the freedom to IM, conference and make video calls from a multitude of devices. Cisco Jabber for iPad now brings that capability to not only the market-leading tablet device but also to a platform where the HD video capabilities of Jabber really comes to life.

If you are a sceptic of the Post-PC era and think its nothing more than just a buzzword, let me attempt to convince you otherwise.

Collaboration on multiple devices, anytime, anyplace, is not just a pipedream. You could argue we have already arrived. Everyone is talking about Collaboration right now and rightly so, it’s everywhere. You can find it down at your local café, in our hospitals and in our schools. But what does this really mean in practice?

As collaboration moves into video, we will see a huge fundamental change in how organisations across Asia operate. With the use of broadband rolling out widely across the region and 4G networks around the corner, video will be widely available across the estimated 2,897 million mobile devices in Asia Pacific. These exciting developments will lead to some significant changes in how we communicate, work and travel. Teleconferences will soon seem old fashioned when you can use TelePresence and feel like you are the same room with people across the world, all thanks to video on high speed internet networks.

From collaboration in healthcare to collaborative educational tools and new technologies across the region, there are some fantastic examples of businesses and public sector organizations deploying innovative technology strategies to drive change across their organization.

I was excited to learn that the good folks at Monash University, Australia’s largest university are using video technology to provide virtual, real-time connections between medical students on work placement in rural Australia and teaching staff located at central campuses. Further afield in India, the Government of Madhya Pradesh in Sehor is deploying a pilot project that enables patients and doctors to meet each other virtually through collaborative technologies without having to commute long distances. Collaborative technology is changing our lives, saving time and resources, and ultimately leading to a more productive and efficient work force.

Asia Pacific is an exciting place to be doing business! Subscribe to this blog as I will continue to provide insight into the unique challenges which companies in Asia face and how collaboration technologies can help them overcome those challenges.  Connect with me as well on LinkedInLinkedIn or track this hash tag on Twitter #apjcjabber.

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