Cisco Blogs


Cisco Blog > Inside Cisco IT

Telework: A Manager’s Perspective

The benefits of teleworking—better work/life balance and more flexibility—sure sound great from an employee’s point of view. But from a manager’s perspective, is telework really successful for getting work done? Can a team really be effective if many of the members never work together in person?

Yes, if you create the right policies and environment and give employees the tools they need in order to work productively and be full contributors to their team. Read More »

Tags: , , , , , , , ,

ACE Network: How Cisco Jabber for iPad Enables our Tech-Savvy Sales Force to Stay in Touch

As a sales team manager, I need to be available by phone or instant messaging (IM) in multiple places every day. So it’s no surprise to find me using the new Cisco Jabber for iPad client while I’m traveling because it provides the IM, voice calling, presence, messaging, and video calling capabilities that are exactly what I need to stay connected with my team, customers, partners, and colleagues.

When I’m in the office, working from my Cisco laptop, my Cisco 9971 desk phone, and Cisco TelePresence EX 90 desktop video endpoint – I have full-featured communications and application access. But when I’m out of the office, I can use the Single Number Reach (SNR) feature to move transparently to the Jabber client, which means people can dial a single number to reach me on both endpoints simultaneously while also making it easy for me to receive calls and messages wherever I go.

T.J. Hyne, one of my consulting system engineers, shares how he used the Cisco Jabber for iPad client to connect remote participants into a video call during a customer meeting, over the customer’s wireless network. The ease of the video call was an unexpected surprise for the customer, and it helped to illustrate the value of video for meaningful communication in real-time.

Read More »

Tags: , , , , ,

The Workplace of the Future

Businesses are increasingly providing their employees with options to work remotely; in fact, according to ‘The Expanding Role Of Mobility In The Workplace’ study conducted by Forrester, 52% of companies globally are now happy to support this important shift in working practice. And this trend is expanding; according to SalesforceRypple, it’s estimated that one-third of the global workforce will be mobile or based outside the office by 2015.

New Demand for mobile work options According to a SalesForce.com study in 2012, 96% of executives blame lack of collaboration and poor communication for workplace failures.  Addressing the communication challenges associated with these issues could be seen as expensive and time consuming – however, it doesn’t need to be. Cisco is enabling customers to improve collaboration through a solution that unifies different communication channels into one single tool.

Organisations are already beginning to see increased use of personal and company provided devices such as laptops, smartphones and tablets. Whilst this can increase an organisation’s productivity, it also creates internal compatibility challenges. Unless organisations embrace this change in the business environment, they could struggle to maintain efficiency and keep pace with the competition. Read More »

Tags: , , , , ,

Cisco Joins Forces with Wharton School on Classroom of the Future

Wharton school picI am proud to be part of a company that is making innovations in education on a daily basis. You may have already heard how universities around the world are using Cisco to transform the classroom, and today’s news is further evidence of this.

The Wharton School of the University of Pennsylvania is working with Cisco to provide collaboration solutions that will bridge faculty and students in Philadelphia and San Francisco to deliver the classroom of the future. As one of the country’s most esteemed colleges, the Wharton School is using Cisco’s collaboration technologies, including Cisco TelePresence, to bridge the classrooms across the United States. In the future, they hope to extend these benefits to Wharton’s classrooms around the globe, including Asia, Europe and South America.

Most of Wharton’s star-studded professors are based in Pennsylvania and frequently travel to the San Francisco satellite campus that caters to Silicon Valley executives aiming for an MBA.  Read More »

Tags: , , , , , , , , , ,

ACE Network: How Cisco Jabber for Windows Helps Me Do More with My Laptop

My laptop PC recently took on a new role: As a tool for centrally managing the different phones that I use in my work. The new Cisco Jabber for Windows client allows me to control the Cisco 9971 desk phone that’s in my Cisco office and the Cisco 7961 phone I have in my home office. But I can also use the Jabber client as a soft phone on my laptop, both answering and dialing calls as if I was at my hardware phone.

This flexibility means that I’m easier to reach and I can use the best phone that’s available to me at any given moment. Even better, I can use the Jabber client for more than just phone calls because it integrates features for instant messaging (IM), presence, audio and web conferencing, and visual voicemail.

I find the client’s IM and presence capabilities especially helpful. These features often allow me to answer those “got a second?” information requests from a customer, partner, or member of my team without needing to make a return call or play phone tag. It also means I don’t have to wait until I’m back in my office or at home to take care of it.

Read More »

Tags: , , , , ,