There’s a new force changing the way Cisco IT operates, the way we plan and develop new services, and the way we support our employees. Consumerization is showing us how to help our employees to be more productive and more satisfied – if we can learn to listen and respond. Read More »
The Cisco IT Elastic Infrastructure Services program, or CITEIS, is our internal implementation of Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) resources in a private cloud. CITEIS is designed to provide a consumer-type IT experience to our developers while Cisco IT maintains governance and control over the infrastructure. Read More »
I’d like to share with you some insights from the recent deployment of Cisco Prime Service Catalog from one of our customers: Steria.
Steria is a leading provider of IT-enabled business services with 20,000 employees worldwide. Steria serves private and public sector organizations across the globe – with operations across 16 countries throughout Europe, India, North Africa, and Southeast Asia. With their expertise in IT and business outsourcing, Steria provides innovative solutions to help their clients improve efficiency and profitability.
One of Steria’s recent challenges was how to satisfy its clients’ desire to improve employee productivity and enable employees to work from any device. While IT-as-a-Service is becoming an increasingly competitive market in the Americas, offerings in Europe are still sparse – so this was also an opportunity to provide competitive differentiation for Steria’s services. Steria turned to Cisco to solve 3 key problems:
1. Providing employees with instant on-demand provisioning of desktop software and easy access to workplace IT resources,
2. Enabling employees to work from any device anywhere, and thus optimize computing Total Cost of Ownership (TCO),
3. And providing a simple, user-friendly portal and service catalog to make software offerings easily accessible.
Virtacore, a leading cloud services provider, aims to help clients shift to the cloud. But the company was aware that in order to help others, it first needed to help itself—which meant updating its own infrastructure to provide the best IT-as-a-Service (ITaaS) to customers.
By leveraging innovative technology from Cisco, like the Cisco Unified Computing System (UCS), based on Intel® Xeon® processors, Cisco Nexus Switches, and Cisco Catalyst Switches, Virtacore is now able to better leverage its internal IT to perform faster, more reliably, and on a larger scale. And, in turn, the company gained the ability to provide more cost effective, higher-standard services externally.
Reducing deployment from six weeks to just a few hours, providing a single-pane-of-glass management, and ensuring improved performance are a few of the benefits that have confirmed the worth of implementing new technology and rebuilding the IT environment.
Read the full article and learn just what Virtacore did to unleash their IT potential – and how they can continue to do so in the future.
This is my talk I gave last week at Cloud Connect in Santa Clara. One slide that did not make the deck are the top reasons why people struggle with building private clouds
- Management and operations process.
- Funding Model
- Service description and self-service interface
As my deck says, “I got 99 problems, but the tech ain’t one”
- Well articulated corporate strategy with phases (crawl, walk, run)
- Engage existing automation teams for skills
- Well-defined, achievable service definitions that are automatable, volume
- Platform that does not lock into a specific hypervisor or cloud API
- A team that is trained (with specific roles) on the solution so that they can extend it in combination with the vendor’s services organization
- Get into production ASAP to drive value and organizational learning
- Union of OOB features and specific configurations for your environment.
- Articulated strategy for integrating with certain existing/deployed IT assets, and using the new “Cloud” as a way to shed IT baggage
- Recognition that your Cloud Management Platform is extensible to other areas in the IT strategy and that partner products may be necessary as well
- Have a suite / framework so you can maintain in the long term. And use external resources
- Need clear articulation of career paths once you start removing “button pushers.” design, operations, not implementation
- Focus on process outcomes, not process activities. Or end up with innefficient processes