We’ve all heard the sayings “put the customer first” and “the customer is always right.” According to Forrester Research, the days of manufacturing, distribution, and information being the primary ways successful companies dominate their industries are gone, and the new “age of the customer” is here. Newly empowered, informed, and demanding buyers are radically redefining the conversations, strategies, and planning of top IT leaders around the world. This year at the CIO Summit hosted by Cisco, I had the privilege to engage with seventy-eight Chief Information Officers from large enterprises and organizations who shared similar sentiments.
For this week’s final Public Sector BYOD Thursday post, I wanted to discuss a survey that illustrated what employees want and need when it comes to IT in the workplace:
- Control over the work experience—the ability to use technology to personal preference, in ways that improve productivity and enhance job satisfaction.
- Choice when it comes to devices and the ability to use preferred, personally owned devices to complete work-related tasks.
- Flexibility to perform personal activities at work and work activities on personal time.
- Mobility that enables anytime, anywhere connections to colleagues, customers and partners.
In this week’s episode of Engineers Unplugged, EMC’s Craig Chapman (@virtualchappy) and WWT’s Joe Onisick (@jonisick) discuss the evolution of VDI, the business drivers of competing IT architectures, and keeping the core user experience front and center.
Welcome to Engineers Unplugged, where technologists talk to each other the way they know best, with a whiteboard. The rules are simple:
What’s your vote? Is this the year of VDI? Do you agree with Craig and Joe? Post a comment here, ping them on Twitter, follow @CiscoDC, join the conversation!
Bridging the gap between IT and Operations
Understanding the shared goals can bring peace – and value to manufacturers.
Check out last quarters’ ‘Plant Engineering” Magazine (May 2012) and you’ll find Cisco’s published article where we discuss how the world of IT and Operations are coming together – and it’s no longer a clash of corporate titans, more a collaboration of corporate allies.
We talk about the convergence between IT and OT (Operational Technologies) as businesses are embracing open standards and enjoying increased value at lower costs, and the issues that can raise.
The article covers how important it is to remember that the fundamental purpose for the IT organization is to provide the availability and the protection of critical information. The manufacturing operations group on the other hand, needs to build a product to sell to customers for money. Sometimes, the two groups are at odds with each other over their respective priorities. It is possible, however, to reach a mutual understanding that can meet both groups’ priorities and goals.
Return on investment has been around for ages, but the meaning of ROI is taking a spin in today’s business world. Companies are no longer purchasing solutions for technology improvement; they are investing in better industry processes as a whole. In return, they can achieve positive cash flows.
Concentra, a national healthcare company, provides a perfect example. With an outdated data center, the company had exhausted their power and cooling resources and was in need of reconstruction.
Concentra did some research and discovered that, by significantly investing in revamping their IT infrastructure, not only could they dramatically improve efficiencies and performance, but they could also create a positive cash flow for the company.
Furthermore, implementation doesn’t have to be risky. Concentra’s Senior Vice President and CIO, Suzanne Kosub, says, “With the right planning and financial analysis, we were able to show exactly how much the project would cost, how long it would take to pay for itself, and what the company would gain moving forward.”