After a long day of showing the Cisco BYOD Smart Solution and Cisco Connected Mobile Experiences solutions at the 2013 National Retail Federation (NRF) trade show, I am waiting for a colleague to meet me for a well-deserved dinner. I had many, and yes there were MANY, conversations with Retail IT professionals, and nearly every conversation I had seemed to revolve around the same two problems:
How do I allow employees and / or customers to access the network when I don’t have dedicated local IT support?
How do I give up the control and make sure my security and compliance requirements are met?
We know almost all organizations are struggling with BYOD, but it’s now clear that the lack of local IT support adds a new dimension to the problem. With the increased adoption of mobility, there’s also the added complexity of security and compliance, and with all the connected consumers walking around, it’s becoming a growing concern in the retail space. Retail organizations want to take advantage of the promise that leveraging Wi-Fi access to engage with employees and customers, but fear the management and security of such services.
Fortunately, Cisco is addressing both these issues with its mobility solutions.
We’ve all heard the sayings “put the customer first” and “the customer is always right.” According to Forrester Research, the days of manufacturing, distribution, and information being the primary ways successful companies dominate their industries are gone, and the new “age of the customer” is here. Newly empowered, informed, and demanding buyers are radically redefining the conversations, strategies, and planning of top IT leaders around the world. This year at the CIO Summit hosted by Cisco, I had the privilege to engage with seventy-eight Chief Information Officers from large enterprises and organizations who shared similar sentiments.
In this week’s episode of Engineers Unplugged, EMC’s Craig Chapman (@virtualchappy) and WWT’s Joe Onisick (@jonisick) discuss the evolution of VDI, the business drivers of competing IT architectures, and keeping the core user experience front and center.
Welcome to Engineers Unplugged, where technologists talk to each other the way they know best, with a whiteboard. The rules are simple:
Episodes will publish weekly (or as close to it as we can manage)
Understanding the shared goals can bring peace – and value to manufacturers.
Check out last quarters’ ‘Plant Engineering” Magazine (May 2012) and you’ll find Cisco’s published article where we discuss how the world of IT and Operations are coming together -- and it’s no longer a clash of corporate titans, more a collaboration of corporate allies.
We talk about the convergence between IT and OT (Operational Technologies) as businesses are embracing open standards and enjoying increased value at lower costs, and the issues that can raise.
The article covers how important it is to remember that the fundamental purpose for the IT organization is to provide the availability and the protection of critical information. The manufacturing operations group on the other hand, needs to build a product to sell to customers for money. Sometimes, the two groups are at odds with each other over their respective priorities. It is possible, however, to reach a mutual understanding that can meet both groups’ priorities and goals.