Cisco IT has always encouraged employees to use the tools that help them work most efficiently from anywhere on any device.
As the range of IT services we offered has increased, we noticed that the process of acquiring the various tools became complex and confusing. We had a number of different internal sites (aka “stores”) within Cisco, each offering different systems for employees to request services. This complexity impacted the user experience and productivity of these employees.
In order to simplify the employee experience with Cisco IT, we made the decision to consolidate all these different systems into a single online service catalog – effectively a unified e-commerce storefront for our IT services – where our employees could find services they needed to do their jobs.
We thus created Cisco IT’s “eStore”.
Our goal was to improve employee satisfaction, decrease support costs, and increase employee productivity. We had to find a way to increase adoption and transparency of our existing IT services.
Cisco IT knew that a platform to consolidate these services into one unified service request system could be built on top of Cisco Prime Service Catalog, our own end-user portal and service catalog solution. This solution provides enterprise IT management capabilities that enable entitlement, approvals, service taxonomy control, and even chargeback.
Just keeping the lights on is no longer good enough
We know how important it is that your data center is performing at its best. So outdated platforms have no place there -- consuming more energy than necessary, taking more space than needed, and not keeping up with the pace of business.
With the never-ceasing progression of technology, cloud, desktop virtualization and big data have become hot topics among IT and business professionals. And benefits such as improved manageability, efficient and flexible IT service, and lower maintenance costs give good reason for this. So just keeping the lights of IT on is not good enough.
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Enterprise IT continues to spend nearly $15B of their hard-earned budgets every year in RISC/UNIX and mainframe hardware. The upfront expense combined with the proprietary lock-in on these platforms and associated maintenance and licensing costs is a mandate for IT to rethink their long term strategy. Many of these companies are already moving off the RISC/UNIX architectures due to high costs and uncertainty about their futures foreshadowed by missed deadlines, changes in roadmaps and discontinued hardware and software support. There is a strong and on-going market trend to migrate from proprietary architectures to the open Intel Xeon® based architecture, and the Cisco Unified Computing System is particularly well suited as a target platform for this purpose. In partnership with Intel, Cisco has developed a RISC/UNIX Migration Program (www.cisco.com/go/migratetoucs) that includes a complete set of Cisco Migration Services through Cisco AS and Partners to help IT organizations define and realize the business benefits of migrating to Cisco Unified Computing System.
I had a conversation recently with Patrick Buddenbaum , Director of Intel’s Datacenter and Connected Systems Group, and Cisco’s Scott Clark, VP, Enterprise DC Services, to discuss the RISC/UNIX migration program. Read on for a summary of this conversation.
” Scott : Satinder, why is Cisco UCS an ideal destination platform for a RISC/UNIX migration?