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IT Mobility Social Support Leads to Reduced Costs

May 15, 2013 at 2:09 pm PST

Cisco IT’s Bring Your Own Device (BYOD) program allows employees to be most productive on whatever device they choose.  Whether it’s an iPhone, iPad, Android, Mac or PC they can connect to the Cisco internal network easily, but that’s not what this blog is about, if you’re interested in that initiative click here and here. This blog is about how adding a social layer, specifically Cisco WebEx Social, resulted in an improved user experience and reduced caseload and therefore avoided cost.  Personally, I’d like to say the easy onboarding of devices has caused me less wrinkles, but I’ve yet to find a quantitative way to prove that hypothesis true, so let’s stick to the facts:

  • In November 2010, Cisco IT had 4,566 cases per 33,354 devices or about 0.14 Cases/Device
  • In October 2011, Cisco IT had 3,921 cases per 48,530 devices or about 0.08 Cases/Device
  • Cisco IT has had a 52% increase in devices and 16% more users

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Deciding Upon a Collaboration Solution: Do Open Standards Still Matter?

While I was participating in a web conference from my home office, I started thinking about how much and how fast things have changed in the last decade around communications and how we use collaboration tools in the office, at home and on the road and most importantly the number of devices available to me so I CAN collaborate over distance.

One thing that stays constant in this industry is change, especially when it comes to devices. Let’s take a walk down memory lane and see if you can remember any of these once “have to have” mobile devices. The Nokia 9000, The Motorola “Flip phone” and The “Razor”, Palm Pilot, dare I say the Blackberry and of course at the start of 2007 the IPhone came on to the market — and we all know how that is playing out — this being a rarity. More recently, Samsung is challenging Apple with the Galaxy and DROID OS is becoming more prevalent than IOS. Last I checked, there was an estimated 1.3 million Read More »

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Manage Hadoop Jobs from iPhone? Yes with Cisco Enterprise Scheduler!

Last night we uploaded version 6.1 of Cisco’s Tidal Enterprise Scheduler. I’m pretty excited to introduce the new functionality of this tool and there’s a lot. Particularly with Hadoop support and Amazon EC and S3 support as well. If you are unfamiliar with TES, the datasheet is here.

But when talking about big data, I thought, I’d start small. Like iPhone small. Existing Scheduler customers and the curious, can download the free Apple iPhone app to control jobs. Here’s the AppStore description and link

Cisco Enterprise Scheduler is the premiere job scheduling and process automation software that provides a single point of control and monitoring for business operations. Enterprise Scheduler for iOS now allows Scheduler administrators and users to monitor and control their operations directly on their mobile devices. Enterprise Scheduler for iOS was designed for the mobile user experience, but retains core features of the Enterprise Scheduler web client that users are familiar with including:

* Monitor and view jobs, connections, events, schedules, queues, logs and alerts.
* Control all aspects of jobs, including holding, rerunning, canceling, and overriding jobs.
* Powerful search and filtering for all Scheduler objects.

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A Lifeboat For The iPhone Flood. Cisco ASR 901

4G mobile Internet is back in the news with word that Apple has sold over 5 million LTE-enabled iPhone 5s in the first three days it went on sale, and I know that my wife is counting down the hours until she is eligible for an upgrade (likely my two-year old daughter too… if she could talk.  Have you seen how kids naturally master an iPhone like Ronaldhino and soccer ball?).

Whether it’s for uploading pictures of the kids to social media sites or getting work done faster, over 100 million smartphone users will belong to the “gigabyte club” (over 1 GB per month) in 2012 according to the Cisco Visual Networking Index. However Read More »

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Top 5 Reasons to Choose a Cisco Wireless Network for the Apple iPhone 5 & Other Dual Band Smartphones

Last week Apple dominated tech headlines when it announced details of the iPhone 5. With its release today, thousands of fans will line up across the globe to be the first to try the new smartphone.

There have been a number of iPhone improvements, but the one I find significant is the fact that the iPhone 5 will have dual band Wi-Fi. This means that in addition to supporting the 2.4GHz band, it will now support the 5GHz band. Why is this significant? Well, the iPhone joins a number of other smartphone vendors who now have products capable of operating in both the 802.11b/g/n (2.4GHz) and 802,11a/n (5GHz) Wi-Fi bands. Other vendors that stack up include Samsung’s Galaxy S III and HTC’s One X.

Why is this 5GHz important? There is certainly nothing wrong with the 2.4GHz band. Both bands are unlicensed in most regions of the world. However, with the proliferation of devices due to the growing BYOD trend, the 2.4GHz band is getting real crowded. Remember: the 2.4GHz band only has 3 non-overlapping channels available. Think about it: all these devices like smartphones, laptops, tablets, and access points are competing for the available bandwidth while interference increases.  In short, the 2.4GHz band just doesn’t have enough capacity for all these competing devices.

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