The holiday season which began with Cyber Monday on December 2nd 2013 has just ended and analyzing the impact on mobile commerce sales and location based services unveils some very interesting trends.
Firstly, at the macro level:
- Online shopping increased in the USA in 2013 by over 16% compared to 2012.
- From a mobility perspective, almost a third of all online sales (29%) were made from Smartphones or Tablets.
Clearly there are changes in the online marketplace, but in order to examine this a little further, let’s look at a few key questions to help understand what is happening in this marketplace:
- What are the major trends?
- Is mobile commerce just a US phenomenon?
- What impact does location based services have?
- Where are the main benefits coming from analytics?
- How is privacy fitting in to all this and how is the attitude of mobile consumers evolving?
Trends 2013: Read More »
Tags: analytics, Android, Cyber Monday, ecommerce, IOS, iphone, lbs, location, location based services, location-based, mcommerce, mobile, mobile commerce, mobile consumers, mobile device, mobile traffic, mobility, NRF, online shopping, privacy, smartphone, trends, wi-fi, wifi, wireless
There’s a new force changing the way Cisco IT operates, the way we plan and develop new services, and the way we support our employees. Consumerization is showing us how to help our employees to be more productive and more satisfied – if we can learn to listen and respond. Read More »
Tags: Android, Apple iOS, Blackberry, bring your own device, byod, coc-borderless-networks, Consumerization, IOS, iPad, iphone, it-as-a-service, ITaaS, mac
With the introduction of Cisco mDNS Service Discovery Gateway in IOS, customers that have implemented the solution are observing client behavior they haven’t seen prior to extending services across subnet boundaries. One of the effects is the duplicate name issue seen when devices with enabled services are moved from one L3 subnet to another L3 subnet and these two subnets happen to be connected to the same router/switch running the Service Discovery Gateway (SDG).
When devices (like a Mac OS X computer) offer a service such as Remote Login (SSH) or Screen Sharing (VNC), they will announce these services using mDNS/Bonjour/Zeroconf using their hostname as configured in ‘System Preferences -> Sharing -> Computer Name’ (see Fig. 1).
Read More »
Tags: Apple iOS, Bonjour, bonjour services, cisco ios, iPad, iphone, mdns, SDG, Service Discovery Gateway, wireless, zeroconf
With all of the buzz around Apple’s announcement of the iPhone 5S, 5C and the launch date of iOS 7 — we’ve decided to check-in with our Brett Belding, IT Senior Manager, IT Mobility Services, and the IT Mobility Services team. Brett and the rest of the IT Mobility Services team have interactive discussions on industry trends, BYOD, and even University of Georgia Bulldogs Football. Last week, I asked the team:
Read More »
Tags: aaron chiles, aaronchiles, apple ios 7, apple iphone 5c, apple iphone 5s, Borderless Networks, brett belding, brettbelding, Cisco IT, cisco on cisco, coc-borderless-networks, ios 7, ios7, iphone, iphone 5c, iphone 5s, mobility, preparation, twitter
Cisco IT’s Bring Your Own Device (BYOD) program allows employees to be most productive on whatever device they choose. Whether it’s an iPhone, iPad, Android, Mac or PC they can connect to the Cisco internal network easily, but that’s not what this blog is about, if you’re interested in that initiative click here and here. This blog is about how adding a social layer, specifically Cisco WebEx Social, resulted in an improved user experience and reduced caseload and therefore avoided cost. Personally, I’d like to say the easy onboarding of devices has caused me less wrinkles, but I’ve yet to find a quantitative way to prove that hypothesis true, so let’s stick to the facts:
- In November 2010, Cisco IT had 4,566 cases per 33,354 devices or about 0.14 Cases/Device
- In October 2011, Cisco IT had 3,921 cases per 48,530 devices or about 0.08 Cases/Device
- Cisco IT has had a 52% increase in devices and 16% more users
Read More »
Tags: aaron chiles, Android, blog, byod, case, caseload, cisco on cisco, Cisco WebEx Social, coc-collaboration, collaboration, community, Help, information technology, iPad, iphone, IT, mac, mobility, onboarding, PC, support, WebEx Social, wxs