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Service Providers & Consumer Experience: It’s High Time for Change

Roland Klemann believes one thing, when it comes to service providers and consumer experience: Something has to change. As today’s consumers look for new experiences, across multiple locations, screens, and sources, the service providers who deliver those very signals need to step up their game.

It starts with knowing what consumers want. In his 60 minute business briefing at this week’s IBC Show (Monday, Sept. 12, noon-1pm Pacific Time, IBC 2011 Connected World (Hall 13), Rooms G102-G103) Roland will discuss the results of recently concluded consumer research about cloud-based services, like remote storage and personalization, and pull from our “Future of Television” research, which highlights the predictions of 50 television experts. Read More »

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Saturday at Noon During IBC in Amsterdam: Dr. Ken!

For those of you attending IBC in Amsterdam this weekend – be sure to sit in on a one-hour session with Dr. Ken Morse, CTO for Cisco’s Service Provider Video Technology Group.

In the hour – cleverly dubbed “Happily Ever After! A Tale of Two Friends, Broadcast and Broadband, Narrated by a Smart Network,” Dr. Ken will simultaneously play all three parts, while juggling a bowling ball, a lit torch, and a chainsaw.

Not really. But he is one of the industry’s most accessible, clear-headed and seasoned interpreters of what’s happening in the video technology landscape, and his plan is to talk through what’s top of mind for him at this year’s IBC, including:

  • The Global Dose of Reality that is IP: The swift rise in “unmanaged devices” – tablets, smart phones, PCs, connected TVs, all of which can display video over an IP connection – is one bit of evidence, as is the inherent mobility of many of those devices. Which, in turn, calls for network optimization. Dr. Ken envisions a multi-step Read More »

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Service Management Acquisition Adds to Cisco Prime Platform for Network Management

We’re all glad that the Hurricane Irene rampage and floods are all behind us. Even though the massive clean-up efforts will take many months, the process has begun. Much like the National Weather Service and FEMA trying to manage all of the variations of tracking the hurricane and the effects on people and property, our service providers are trying to manage the millions of mobile connections, cloud-based applications, and zetabytes of data on their networks.

At Cisco, our strategy has focused on empowering the network by adding intelligence and integrating together advanced solutions that address customer requirements in the fast-moving, constantly growing, competitive service provider market. Our internal R&D expenditures last year reached $5 billion, surpassing all of our networking industry peers combined. Across the board, Cisco is known for delivering industry-leading solutions directly, via partners, and through acquisitions.

Last week Cisco announced its intent to acquire the service fulfillment software assets and associated employees from the UK subsidiary (formerly Axiom Systems) of parent company Comptel Corporation. Let me tell you why I’m excited for our customers by this.
Read More »

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Machine-to-Machine Communications as a Subset of Internet of Things

As I have blogged on the Internet of Things and Web of things in the past, I would like to focus my forthcoming blogs on Machine-to-Machine communications and its implications to the network, to protocols and security.

Let’s set the foundation:

Imagine a world where billions of objects have sensors to detect, measure, and assess their status, all connected over public or private IP (Internet Protocol) networks.  This world of interconnected objects would have its data regularly collected, analyzed, and used to initiate an action. It would provide a wealth of intelligence for planning, management, policy and decision-making.

Important information is pushed out to machines, to individuals, and to organizations of every type anywhere in the world. The term that characterizes this world of interconnected objects, is the Internet of Things or IoT. Read More »

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Summertime 2011: Observations of a CTO

By Bob McIntyre, CTO, Cisco Service Provider Group

I was digging around my PowerPoints on the laptop recently, getting ready for our “Cisco Live!” event, and came across a set of predictions I’d made, five years ago.

A CTO, making predictions five years out? What could possibly go wrong, right? Well, I wouldn’t be bringing it up unless it was so off base as to be funny, — or close enough to “correct” to boast a little.

Turns out it was mostly the latter, so allow me to boast a little. -- Just a little. I promise.

Back then, in 2006, I said what will make service providers successful would be the delivery to consumers of their own personal HD video stream, on any device, wherever they were. A two-way stream. (This was the year before the iPhone and smart phones hit the market, and four years before “pads” did.)

I also surmised that triple and quad play (voice, video, data and wireless) bundles would continue to be the big thing; that operators needed to move drastically faster on what we now call “apps;” and that what we now call Wi-Fi mobile hot spots and 4th generation wireless (back then, we called it “fixed mobile convergence”) would be critical. Read More »

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