When it comes to making technology decisions for your small business, there’s a lot of information to sift through. Sometimes, determining whether that information is accurate can be difficult. To help you separate fact from fiction, we’re launching a new monthly series called Mythbusters, in which we’ll tackle a common technology misconception.
In this first Mythbusters, we set the record straight about voice over IP, or VoIP, and whether it’s reliable for your business. Once upon a time, no business that wanted reliable phone service would have considered switching from a traditional analog phone system, or private branch exchange (PBX), to an IP-based solution. The call quality was inconsistent, including jitters (clicks and other undesired audio effects), delays, and drop outs.