It had been 2009 when we first did a show breaking down the ‘how to’ for making the move from a traditional PBX (TDM) to a IP based system. The industry has come a long way and we are well past the days of trying to make the technology argument. Its the only way to go these days thankfully but questions still come up on where the gotcha’s may lie…so we did what we do best…we made a video.
The episode itself is long gone but I always think its fun to look back. Here is the promo for that first show we did..
When it comes to making technology decisions for your small business, there’s a lot of information to sift through. Sometimes, determining whether that information is accurate can be difficult. To help you separate fact from fiction, we’re launching a new monthly series called Mythbusters, in which we’ll tackle a common technology misconception.
In this first Mythbusters, we set the record straight about voice over IP, or VoIP, and whether it’s reliable for your business. Once upon a time, no business that wanted reliable phone service would have considered switching from a traditional analog phone system, or private branch exchange (PBX), to an IP-based solution. The call quality was inconsistent, including jitters (clicks and other undesired audio effects), delays, and drop outs.
Coldwater Vision Center was plagued by an aging phone system and an unreliable network. When the network went down, staff couldn’t access patient records or file insurance claims. Like many small businesses, Coldwater Vision’s network had grown organically with devices from various vendors added piecemeal over time. The solution? An end-to-end integrated Cisco solution, which improved productivity and staff morale.