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Do Tablets Signal Extinction for Desk Phones?

April 12, 2012 at 10:47 am PST

I read an interesting post on No Jitter yesterday that poses the question, “The End of the Desk Phone?” The author suggests that the era of the desk phone is coming to a close. The gist is that tablets are essentially going to take over the known universe and send desk phones the way of the Studebaker.

Like a lot of people, the author is particularly fond of Apple iPads and positions them as the ideal phone eliminator. Once upon a time a lot of people said the same thing about microwave ovens vs. regular stoves. Didn’t happen. Sure, I can make popcorn with a lot less fuss and muss, but convenient though it may be, it’s not the tool for baking a chicken – or better yet, chocolate chip cookies. Read More »

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How Does a VoIP Phone Call a Non-VoIP phone?

One of the most common questions for small businesses when considering upgrading to an IP-based solution is: How does a voice-over-IP (VoIP) phone can call a non-VoIP phone? The answer: There’s a gateway unit that makes the connection back to the public switched telephone network (PSTN). It’s not as complicated as it may sound.

Watch the video to learn more!

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Investing In IP Phones

Brought to you by the Cisco Innovators Program.

How to control costs, now and later.

Businesses that use voice over IP (VoIP) service and IP phones gain many advantages. No wonder desktop IP phones are used by more than a third of small and medium-sized businesses surveyed in Europe and North America.

Prices of IP phones can differ by hundreds of dollars. If you have multiple phones to buy, smart shopping can bring your company exponential savings.

To make the best investment—for now and the years ahead—answer seven key questions:

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3 steps for Implementing VoIP in Your Small Business

The right IP phone system can help improve customer service and employee collaboration.

Voice over IP (VoIP) is a technology that seems tailor-made for small businesses, especially now that IP networks are as common as landline telephones, and broadband Internet access is within anyone’s budget. And the benefits of VoIP for small businesses are many, including reduced phone expenses, improved customer service, and enhanced employee productivity.

Small business VoIP solutions include hardware and software dedicated to handling voice traffic and offer a variety of calling features previously out of reach for smaller companies using a traditional PSTN (public switched telephone network) phone system. VoIP systems are designed to be flexible and scalable. So whichever system you choose now will grow along with your business, allowing you to easily add users, upgrade features, and expand into more sophisticated modules as you need them.

If you already have an IP network and a high-speed Internet connection, you can implement a VoIP phone system—and you can do it in three steps.

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Public vs. Private IP-Based Voice Systems

Skype and Google Voice may seem like attractive, inexpensive options, but business-class IP phone systems offer secure service and investment protection.

I recently wrote about private IP PBX phone systems and the benefits they offer to small businesses, including cost savings compared to traditional PBX systems, easier deployment, and expandability. For small businesses on a tight budget, a free IP phone service, such as Skype or Google Voice, may seem like a more attractive option than having to shell out cash for a business-class IP phone system.

Similar to a private IP PBX, Skype and Google Voice are easy to deploy and offer a variety of voice and data features. In addition, there’s no cost involved up front; they’re free to download. However, both services use the public Internet to make and receive calls, and therefore pose risks in call quality and network security.

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