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The Collaboration Zone (or Communication Manager Grows Up)

Imagine if you will, a company hosting its first-ever global sales meeting – online. Virtually connecting 140 salespeople in 12 countries and as many time zones. It could have been a nightmare, but the meeting went off without a hitch. How?

Well, let’s start with Cisco Unified Communications Manager (Unified CM). Yes, the Cisco IP telephony system has grown up. It’s now the very core of Cisco’s collaboration infrastructure, helping you bring people together—anytime, anywhere, on any device–with a single architecture for all your voice, video, and data.

Back to the meeting. The salespeople connected from offices, conference rooms, on work laptops, at home on tablets, and some even used smartphones between sales calls in the field. Everyone could hear and see each other each other clearly, as if they were all together in one place.

How would you like to extend this experience to your partners or customers? Imagine how much more personal and effective your meetings can be when you connect instantly.

With the Cisco collaboration infrastructure, everybody gets the same high-quality experience on any device. Instant access fosters collaboration with partners, customers, and remote experts. It’s all just as easy as making a phone call on Unified Communications Manager. Read More »

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Making Voice History with the 1 Millionth Shipment of Cisco’s IP Phone 7800 Series

LAQ95005_rev4We’ve had an exciting year across the Collaboration portfolio, particularly as it relates to our endpoint products. Just one proof point: We shipped our 1 millionth 7800 Series IP phone last month, less than one year since its launch. A million units is not just a major milestone, but it’s the fastest ramp-up we have ever experienced for a new IP phone. And we’ve been shipping IP phones for more than 15 years.

But what’s even more exciting to me is how our technology is helping people. As adoption of voice and video collaboration technology continues, we’re evolving our portfolio to provide the flexibility and choice they need.  Read More »

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The Road to Unified Communications – Flexibility, Mobility, Simplicity

When a particularly transformational technology comes along, Cisco IT sets out to be Cisco’s first and best customer. We use it, adopt it, and prove it adds value to the business. By doing this, we’re not only able to show customers the value of our product, but we’re also able to find new-technology issues before a customer might, and give Cisco time to build a better platform. Read More »

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Making it Easier to Bring the Power of Video and Collaboration to Your Desktop

Trends like pervasive video and cloud computing are inherently changing the way we collaborate. Increasingly, organizations are looking for ways to enable rich interactions amongst employees, partners and customers.

To address this need, Cisco recently announced the Cisco Desktop Collaborate Experience DX650, an Android based phone that delivers traditional voice functionality, high-definition 1080p video, and many features commonly associated with today’s smartphones  straight to the desktop. This new next-generation Cisco IP phone extends the possibilities of desktop collaboration and delivers a reliable and high-quality audio and visual experience.

Snorre Kjesbu, vice president of Cisco Collaboration Endpoints Technology, recently took time out at Enterprise Connect to discuss the DX650. Read his post to hear more on Cisco’s newest endpoint, including what Snorre’s favorite feature is! A New Paradigm for Desktop Collaboration.


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Securing Cisco 7900 Series Phones (UPDATED)

Cisco has recently received questions about a vulnerability in some of our 7900 series IP office phones that is said to allow eavesdropping on nearby office conversations. This was discovered by IT security researchers at Columbia University, and we thank them for reporting it to us before presenting at various security conferences.

We are actively working on a permanent fix, and have released very detailed, step-by-step guides for customers on identifying and preventing the vulnerability from being used. We’re not aware of it being used against any of our customers – largely due the fact that it is very challenging to exploit.

Unlike other IT security issues that have received attention, this is not simply a matter of someone “hacking” into the software on one phone. As the Columbia research demonstrated, someone wishing to take advantage of the vulnerability faces several distinct challenges. They would need hardware and software skills specifically related to software at the core of IP phones, an IT network configured a very specific way, and physical access to the phone’s serial port to insert a tailor-made device pre-loaded with software.

That does not mean we take this vulnerability lightly. We first issued information to our customers at the end of last year and have recently released very detailed documents to help those responsible for protecting IP phone networks. You can see these documents here: Security Advisory and Applied Mitigation Document.

As well as offering customers the information needed to secure their phone network against this vulnerability, Cisco will issue a software update on January 21st that closes off access to the vulnerability.

UPDATE – this interim software update was released to customers ahead of schedule on January 17th.

We remain committed to making sure Cisco products maintain the highest levels of security. When we learn of vulnerabilities we will address them quickly and communicate transparently with our customers.

Rowan Trollope.

SVP and GM, Collaboration Technology

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