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Technology that Works: on the Farm, in the Lab, or in the Marketplace

These days, it’s hard to keep up with the flood of cool technology and cutting-edge products coming to market. It used to be my passion; now it’s also become my career. Turns out, all those hours on Reddit and TechCrunch were a good investment after all.

As a member of Cisco’s Internet of Everything (IoE) Emerging Technology team, I get to evaluate everything from augmented reality to robots and 3-D printers. I was even lucky enough to be one of the early Google Glass Explorers — bringing the good word of Silicon Valley’s newest products to the world. Read More »

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Making Room in Internet of Things (IoT) for the Mobile Operator:

So over the past year, there has been lots of press about the Internet of Things (IoT) and there has been information on the Connected Car and Telematics, Connected Transportation, Connected City, Connected Everything… But just how do we connect all of these devices? Magic? Why do we care?

Well according to Goldman Sachs there will be:

GoldmanSachs

 

If we examine these “28 Billion reasons” a little deeper using the recent Cisco Global Cloud Index (GCI) we find that the average number of devices an Internet User uses will grow substantially by 2018. Read More »

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Enhancing the Customer Experience with Data & Analytics

Last month, I had the honor of presenting at the Internet of Things (IoT) World Forum in Chicago. The event gave me the opportunity to do one of my favorite things, collaborate and network with all of my peers who are doing creative work within the world of IoT. One of my colleagues, Kowsalya Arunprakash, Lead Architect of Virtual Data Integration Services for Time Warner Cable, co-presented and shared a use case in which Time Warner is utilizing Cisco Data Virtualization to enhance its customer experience with analytics. In today’s blog, I’d like to share more details about this use case, because I think it’s a great example of how organizations are leveraging IoT solutions as a way to better serve their customers and separate themselves from their competition.

Time Warner Cable IntelligentHome is a home security and energy management system which TWC IntelligentHomeusers can control from their smartphone, tablet or computer to do things like view live video, arm/disarm their system, turn their home lights on/off or adjust the temperature of their thermostat. As you can imagine, each one of these pieces of equipment creates a fair amount of data through radio-frequency identification (RFID) and sensors. On top of this, as consumers generally do, users are going to social media to share their experience.

Utilizing Cisco Data Virtualization, Time Warner is able to couple this data along with sales, marketing and historical customer data to get a full 360 degree view of operational analytics. By operational, I am TWC IntelligentHome 2referring to intelligence like customer trends, sales analytics and resource allocation management.

This combination is an extremely powerful tool to understand the customer in order to create and adapt products and services that cater to their wants and needs. It’s an opportunity to see how the product is being used, via RFIDs and sensors, coupled with customers’ feedback and experience shared on social media as well as their long-term history of usage and preferences.

During her presentation, Kowsalya shared that by leveraging these insights Time Warner is able to improve sales, reduce customer churn and even work with local law enforcement and emergency services to respond faster to current events. To hear more, I encourage you to watch the video interview of Kowsalya and learn about how Time Warner is using Data Virtualization to derive value for their customers.

 

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To learn more about Cisco Data and Analytics, check out our page.

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Cisco Partner Weekly Rewind – November 7, 2014

November 7, 2014 at 7:30 am PST

Partner-Weekly-Rewind-v2Each week, we’ll highlight the most important Cisco Partner Ecosystem news and stories, as well as point you to important, Cisco-related partner content you may have missed along the way. Here’s what you might have missed this week:

Off the Top

Steve Benvenuto had more information this week on Cisco’s Internet of Things (IoT) Specializations. These three new specializations help you capture your share of the $19 trillion Internet of Everything (IoE). With IoT being a key part of the IoE transition, you should definitely take advantage of these new specializations.

For the full details, check out Steve’s blog and let us know what you think!

Partner Voices

Our continuing Partner Voices series returned this week with a look at Cisco Solution Partner KEMP technologies. KEMP technologies was able to help cloud service provider Peak 10 implement a new infrastructure to match customer demand. It made for a pretty compelling story on how a partner can provide:

  • Enhanced scalability
  • 24 hour cloud-based availability
  • Reduced deployment time

If you are interested in the details you can access the full case study from the blog, and don’t forget, you can always contact me directly at dadurham@cisco.com if you have a potential Partner Voices story to tell. Read More »

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Building the Platform for the Internet of Everything

We are embarking on a new technological journey that will fundamentally change forever the economy, society and the way that we live.  Wired magazine described a new era where “the most mundane items in our lives can talk wirelessly among themselves, performing tasks on command, giving us data we’ve never had before.”  The Internet of Everything (IoE) is a world where up to 50 billion things (or devices) will be connected to the Internet by 2020; or, the equivalent of 6 devices for every person on the planet.

Businesses are beginning to completely re-design their processes, operations and business models to benefit from this new era.  We are already starting to see the emergence of smart cities, connected utilities, connected railways, connected factories, connected cars, and even connected mines, to name but a few.  All industries are looking to IoE as a breakthrough technology to help them optimize their business, enter new markets and enhance their relationship with their customers.  This is why industry analysts, like IDC, estimate that businesses will spend up to $20 trillion over the next three years to realize the promise of the Internet of Everything.

But, The Internet of Things is More Than Just “Things”.  As I described in this recent article, the Internet of Things is really a short-hand for the four technology pillars (mobility, cloud, big data and things), wrapped in security, that are forging a revolutionary new, and revolutionary, connected world.  Successful IoE implementations don’t happen in isolation or independently.  Cisco is discovering that successful implementations require a technical and business platform into which different solutions can be easily plugged to efficiently and effectively achieve the promised business benefits.  The cornerstones of this IoE platform include a robust connectivity and technology infrastructure, operational and management services and a range of vertical and horizontal solutions.

IoE Impressions 11.6

In Cisco’s experience, all IoE implementations require all of these technical and business elements to be successful.  Our vision is that effective IoE deployments will build an IoE platform that can be extended across the business, or even entire industries, to deliver a range of unique, value-added IoE solutions.

Starting from the bottom, the layers comprise:

  1. Network Connection – connecting all of the solutions, data and applications through fiber backhaul or licensed cellular.
  2. Network Access – a managed Wi-Fi, or other unlicensed wireless network, to connect all of the sensors and applications.
  3. Technology Platform – a platform to allow new devices and solutions to readily and securely “plug and play” into the overall architecture, and to connect to cloud storage and compute services.
  4. Vertical and Horizontal Solutions – the combination of devices and applications that deliver the unique solutions for different vertical and horizontal industry segments.
  5. Platform Monetization – in some verticals, like smart cities and B2C, opportunities exist to leverage the platform and network to create new sources of revenue.
  6. Shared Operating Platform – a shared platform to consolidate the management, customer care and service issues across all of the solutions.
  7. Professional Services – services to support areas such as systems integration, planning and design.
  8. Program Leadership – services to program manage the entire implementation, operations and partner ecosystem.

Successfully deploying and capturing the tremendous potential benefits of IoE is not just about cool things and applications.  A comprehensive technical, operations and management IoE platform is required to turn vision and promise into reality.

Want to learn more and chat with our Cisco subject matter experts? Tweet us @CiscoSPMobility.

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