Last month, I had the honor of presenting at the Internet of Things (IoT) World Forum in Chicago. The event gave me the opportunity to do one of my favorite things, collaborate and network with all of my peers who are doing creative work within the world of IoT. One of my colleagues, Kowsalya Arunprakash, Lead Architect of Virtual Data Integration Services for Time Warner Cable, co-presented and shared a use case in which Time Warner is utilizing Cisco Data Virtualization to enhance its customer experience with analytics. In today’s blog, I’d like to share more details about this use case, because I think it’s a great example of how organizations are leveraging IoT solutions as a way to better serve their customers and separate themselves from their competition.
Time Warner Cable IntelligentHome is a home security and energy management system which users can control from their smartphone, tablet or computer to do things like view live video, arm/disarm their system, turn their home lights on/off or adjust the temperature of their thermostat. As you can imagine, each one of these pieces of equipment creates a fair amount of data through radio-frequency identification (RFID) and sensors. On top of this, as consumers generally do, users are going to social media to share their experience.
Utilizing Cisco Data Virtualization, Time Warner is able to couple this data along with sales, marketing and historical customer data to get a full 360 degree view of operational analytics. By operational, I am referring to intelligence like customer trends, sales analytics and resource allocation management.
This combination is an extremely powerful tool to understand the customer in order to create and adapt products and services that cater to their wants and needs. It’s an opportunity to see how the product is being used, via RFIDs and sensors, coupled with customers’ feedback and experience shared on social media as well as their long-term history of usage and preferences.
During her presentation, Kowsalya shared that by leveraging these insights Time Warner is able to improve sales, reduce customer churn and even work with local law enforcement and emergency services to respond faster to current events. To hear more, I encourage you to watch the video interview of Kowsalya and learn about how Time Warner is using Data Virtualization to derive value for their customers.
To learn more about Cisco Data and Analytics, check out our page.
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Tags: analytics, Big Data, Cisco data and analytics, data analytics, data virtualization, internet of things, Internet of Things World Forum, IoT, time warner cable
Each week, we’ll highlight the most important Cisco Partner Ecosystem news and stories, as well as point you to important, Cisco-related partner content you may have missed along the way. Here’s what you might have missed this week:
Off the Top
Steve Benvenuto had more information this week on Cisco’s Internet of Things (IoT) Specializations. These three new specializations help you capture your share of the $19 trillion Internet of Everything (IoE). With IoT being a key part of the IoE transition, you should definitely take advantage of these new specializations.
For the full details, check out Steve’s blog and let us know what you think!
Our continuing Partner Voices series returned this week with a look at Cisco Solution Partner KEMP technologies. KEMP technologies was able to help cloud service provider Peak 10 implement a new infrastructure to match customer demand. It made for a pretty compelling story on how a partner can provide:
- Enhanced scalability
- 24 hour cloud-based availability
- Reduced deployment time
If you are interested in the details you can access the full case study from the blog, and don’t forget, you can always contact me directly at email@example.com if you have a potential Partner Voices story to tell. Read More »
Tags: Cisco, Cisco Partner Ecosystem, Cisco Solution Partner Program, Internet of Everything, internet of things, IoE, IoT, iot specializations, partner, specializations, Steve Benvenuto, Weekly Rewind
We are embarking on a new technological journey that will fundamentally change forever the economy, society and the way that we live. Wired magazine described a new era where “the most mundane items in our lives can talk wirelessly among themselves, performing tasks on command, giving us data we’ve never had before.” The Internet of Everything (IoE) is a world where up to 50 billion things (or devices) will be connected to the Internet by 2020; or, the equivalent of 6 devices for every person on the planet.
Businesses are beginning to completely re-design their processes, operations and business models to benefit from this new era. We are already starting to see the emergence of smart cities, connected utilities, connected railways, connected factories, connected cars, and even connected mines, to name but a few. All industries are looking to IoE as a breakthrough technology to help them optimize their business, enter new markets and enhance their relationship with their customers. This is why industry analysts, like IDC, estimate that businesses will spend up to $20 trillion over the next three years to realize the promise of the Internet of Everything.
But, The Internet of Things is More Than Just “Things”. As I described in this recent article, the Internet of Things is really a short-hand for the four technology pillars (mobility, cloud, big data and things), wrapped in security, that are forging a revolutionary new, and revolutionary, connected world. Successful IoE implementations don’t happen in isolation or independently. Cisco is discovering that successful implementations require a technical and business platform into which different solutions can be easily plugged to efficiently and effectively achieve the promised business benefits. The cornerstones of this IoE platform include a robust connectivity and technology infrastructure, operational and management services and a range of vertical and horizontal solutions.
In Cisco’s experience, all IoE implementations require all of these technical and business elements to be successful. Our vision is that effective IoE deployments will build an IoE platform that can be extended across the business, or even entire industries, to deliver a range of unique, value-added IoE solutions.
Starting from the bottom, the layers comprise:
- Network Connection – connecting all of the solutions, data and applications through fiber backhaul or licensed cellular.
- Network Access – a managed Wi-Fi, or other unlicensed wireless network, to connect all of the sensors and applications.
- Technology Platform – a platform to allow new devices and solutions to readily and securely “plug and play” into the overall architecture, and to connect to cloud storage and compute services.
- Vertical and Horizontal Solutions – the combination of devices and applications that deliver the unique solutions for different vertical and horizontal industry segments.
- Platform Monetization – in some verticals, like smart cities and B2C, opportunities exist to leverage the platform and network to create new sources of revenue.
- Shared Operating Platform – a shared platform to consolidate the management, customer care and service issues across all of the solutions.
- Professional Services – services to support areas such as systems integration, planning and design.
- Program Leadership – services to program manage the entire implementation, operations and partner ecosystem.
Successfully deploying and capturing the tremendous potential benefits of IoE is not just about cool things and applications. A comprehensive technical, operations and management IoE platform is required to turn vision and promise into reality.
Want to learn more and chat with our Cisco subject matter experts? Tweet us @CiscoSPMobility.
Tags: Big Data, Cisco, cloud, devices, Internet of Everything, IoE, Ioe Implementations, IoT, mobile, mobility, monetization, platform, security, Smart Cities, things, wifi, wireless
I introduced Cisco Entrepreneurs in Residence (Cisco EIR) earlier this year as a cornerstone in our strategy of embracing open innovation at Cisco. I also shared how we were extending Cisco EIR and open innovation across the US through local incubation partners, and I announced the launch of Cisco EIR in Europe. Now I would like to share updates on the great progress we are making with Cisco EIR as a catalyst of open innovation at Cisco.
Startups Selected to Join Cisco EIR in Europe
Last week we were excited to announce the six startups that will be joining our Cisco EIR program in Europe at the Pioneers Festival in Vienna. The six winners – innovating in the areas of Smart Cities, Internet of Everything (IoE)/cloud and Big Data/analytics – were chosen through a rigorous multiphase selection process conducted in collaboration with Pioneers. More than 350 applicants from 39 countries applied to join Cisco EIR Europe, with 15 finalists pitching live at the Pioneers Festival in front of Cisco experts and our European partners. Winners were selected based on the viability of their business plans, the strength of their teams and their alignment with Cisco’s IoE vision and strategy.
We were impressed beyond our expectations by the vision, passion, talent and technology of all 15 finalists. These startups made us more excited and convinced than ever that Europe was the right platform to discover and nurture the next generation of disruptive ideas for our industry and for Cisco.
Read More »
Tags: analytics, Big Data, chicago, Cisco, Cisco Entrepreneurs in Residence, ciscoeir, entrepreneurs, entrepreneurship, Fresno, Hilton Romanski, innovation, Internet of Everything, internet of things, IoE, IoT, Mala Anand, pioneers, Pioneers14, San Diego, Smart Cities, Smart City, startups, Vienna, Wim Elfrink
Earlier this year at Partner Summit, Cisco announced its commitment to helping our partners capture a share of the $19 trillion opportunity to be created over the next decade by “connecting the unconnected” through the Internet of Everything (IoE).
IoE creates unprecedented opportunities for organizations, individuals, communities and countries to realize dramatically greater value from networked connections among people processes, data and things.
Within the IoE opportunity is the Internet of Things (IoT). While the IoE includes the connection of both people and objects, IoT refers only to the networked connection of physical objects. Cisco estimates that 99.4 percent of physical objects that may one day be part of the IoE are still unconnected, creating a massive opportunity for the Cisco Partner Ecosystem. Read More »
Tags: Cisco, internet of things, IoT, iot specializations, partner, specializations