Retailers are increasingly leveraging the power of the Internet of Everything (IoE) to transform traditional brick-and-mortar stores into a high-octane digital experience.
From advanced data analytics that monitor customer demand in real-time to pervasive video and cloud technologies that enable shelves to sense, customers and retailers are becoming closer than ever before.
However, there is much room for progress. Long lines remain a pain point for shoppers. Read More »
Tags: Cisco, Internet of Everything, internet of things, IoE, IoT, Last Check Out Line, Lisa Fretwell, retail
It’s safe to say the Internet of Everything (connecting people, processes, data and things) is impacting nearly every aspect of our lives.
When we wake up in the morning, we can check our smartphones for weather updates and use that data to decide if we need to wear an extra jacket or bring an umbrella. In some cities, sensor-based parking spaces can allow us to check a smart parking app to determine where to park our cars and how much it will cost to park in a certain space.
But the Internet of Everything (IoE) does not just impact our morning routines or where we park our cars – it also is transforming healthcare and is reshaping the patient experience. IoE for healthcare is all about better health outcomes, increased productivity, and more patient choice that drives an enhanced patient experience. Read More »
Tags: healthcare, Internet of Everything, internet of things, IoE, IoT, Tapan Mehta, telehealth, telemedicine
In years past, a visit to the neighborhood bank branch often featured face-to-face meetings with a trusted advisor who would guide customers through their most challenging financial journeys — often over a cup of coffee. Today, many banks have ceded that privileged position of trusted advisor. While banks have made great strides in using technology to cut costs and streamline transactions, customer experience and engagement have suffered.
In a Cisco survey of 7,200 bank customers in 12 countries, 43 percent of customers said their primary bank does not understand their individual needs. As a result, many respondents feel that their choice is between bad financial advice or no advice all. Moreover, nearly one in four bank customers intend to choose another provider for their next financial product or service. Increasingly, that provider could be a non-bank such as Apple, PayPal, or a retailer. Four out of five customers would trust a non-bank to handle their banking needs.
Clearly, the perceived value that customers receive from banks is declining, along with their trust in banks to represent their interests. Banks are seen as commoditized — and replaceable — providers of transactions. Meanwhile, in the wake of the financial crisis of 2007-2008 and some well-publicized banking scandals, banks’ “trusted advisor” status has suffered. Moreover, it is easier than ever to switch to a non-bank that customers believe has a better understanding of their needs.
Read More »
Tags: analytics, banking, CCS, Cisco, Cisco Consulting Services, data, digital, Financial Services, hyper-relevance, innovation, Internet of Everything, internet of things, IoE, IoT
During this year’s DistribuTECH event, the halls of San Diego’s Convention Center were abuzz with an influx of tools, technology and talk surrounding the industry. And rightfully so, as utilities across the country seek out the latest developments that empower them to connect their workforces and streamline their services.
And as the Internet of Everything continues to present new opportunities for the world, connectivity has proven to be even more important for public utility operations.
At DistribuTECH, Cisco had the pleasure of engaging with attendees, demonstrating how utilities the world over have worked with Cisco and our partners to reduce costs and deliver more services on a single, intelligent and secure platform. The IT model we shared is one that brings innovation to the Operational Technology (OT) environment, integrating information, data, people and processes – the building blocks for the Internet of Everything.
In talking with utility managers and leaders, one thing is for certain – nothing is accomplished when feet are on the ground and employees are idle. By 2020, the Internet of Things is expected to connect a mind-boggling 50 million smart devices with network access. The sheer amount of data transmitted by these devices can be invaluable – but it can easily overwhelm traditional IoT systems that utilize satellite or mobile networks.
Enter Cisco’s IOx. Read More »
Tags: Bit Stew, DistibuTECH, Fog computing, IoT, IOx, utilities
Today, the Internet of Everything (IoE) is driving massive transformation in smart lighting. In the next few decades, lighting and other building services will be converged over Internet Protocol (IP) and we call this the Digital Ceiling.
This transformation began with PBX telephone lines migrating to Voice over IP (VoIP) in the mid-2000s. Today, nearly two-thirds of all enterprises will use VoIP. Now that voice is on the data network, we enjoy unified communications combining voice, video, and collaboration to bridge the distance among distributed teams. This is an early example of IoE driving enhanced consumer experiences and lower operational costs. Transformation of this type has been repeated over the years, with security cameras and building controls as well.
The Digital Ceiling is Cisco’s industry-leading approach to light up dark assets through a digital overlay in the enterprise. The Digital Ceiling enables buildings to adapt to people’s dynamic needs in real-time. It is a unified building services approach that provides central control for systems and adds an intelligent sensor platform to inform smarter decision making.
Convergence of building and tenant services through IP not only lowers the cost of installation, operation, and management, but enables transformative new experiences through unified communications and centralized control of global facilities. All systems are monitored and managed from a single dashboard, versus the disparate set of systems and controls typical of most buildings currently.
Some examples of unified building services include: Read More »
Tags: connected analytics, dark assets, digital ceiling, Internet of Everything, IoT, Smart Lighting, unified building services