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How U.S. Banks Can Transform Customer Interactions to Increase Profitability

You order a movie online and additional suggestions pop up, based on a deep knowledge of your likes and dislikes. You plan a vacation and similar suggestions appear, reflecting your financial state, the climate in which you live (and may hope to escape for a time), and past travel history. These convenient, personalized interactions are common today — and even expected.

Yet according to a Cisco survey of 7,200 retail banking consumers in 12 countries, customer expectations for financial services are not being met. Many of the most valued customers — and not just tech-savvy Gen Y ones — feel disconnected from their financial services institutions. They state that their banks do not know them personally, and are providing advice only on the bank’s terms — in the branch, during banking hours, when staff is available,  — if at all. Read More »

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IoT Tipping Point Propels Digital Experience Era

Call me an optimist.

We are fortunate today to watch the dawn of the Digital Experience era as the world becomes digitally more and more connected.

Consider that there are already 3 billion of us connected to the Internet. Imagine what the next 4 billion can help us do as they connect.

Even greater change could result as the everyday “things” around us – bus stops, parking spaces, and street lights – get connected. I’ve seen predictions that 20, 50, even over 200 billion more things will be connected in the next couple years. Just think of the tremendous possibilities that could result from that amount of connectivity and collaboration happening around this planet.

What’s rapidly unfolding before us is the Internet of Everything – the intelligent connection of people, process, data, and things. Studies show that the Internet of Everything can drive $19 trillion worth of economic benefit for this planet. To put that into perspective, that’s almost as large as the U.S. and China economies combined. What is your country’s, community’s, or business’ portion of that?

But what fuels my optimism are the social, cultural, and environmental benefits waiting on the horizon — if we accelerate and if we change. With more efficiency and less waste, we human beings can benefit, as can our planet.

Read More »

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Technology that Works: on the Farm, in the Lab, or in the Marketplace

These days, it’s hard to keep up with the flood of cool technology and cutting-edge products coming to market. It used to be my passion; now it’s also become my career. Turns out, all those hours on Reddit and TechCrunch were a good investment after all.

As a member of Cisco’s Internet of Everything (IoE) Emerging Technology team, I get to evaluate everything from augmented reality to robots and 3-D printers. I was even lucky enough to be one of the early Google Glass Explorers — bringing the good word of Silicon Valley’s newest products to the world. Read More »

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From Local to Global: Extending Our IoE Innovation Strategy with openBerlin and TTTech

mfg Blog 110714There are people all over the world doing truly innovative acts to move the technology needle, but without proper support, many of these ideas fail to come to true fruition. We at Cisco are committed to doing our part by guiding these creators towards a path of success. With both internal and external programs to feed innovation – including the Cisco Internet of Things (IoT) Innovation Grand Challenge and the Technology Fund – we aim to nurture disruptive ideas.

In this light, we were pleased to announce in September the establishment of an IoE Innovation Center in Berlin, Germany – openBerlin. Scheduled to open the summer of 2015, openBerlin will focus on the rapid prototyping of solutions in the transportation and manufacturing verticals. openBerlin marks the sixth Innovation Center in Cisco’s portfolio and joins its successors in Rio, Brazil; Toronto, Canada; Songdo, South Korea; Barcelona, Spain; and London, UK. Read More »

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Cisco Partner Weekly Rewind – November 7, 2014

November 7, 2014 at 7:30 am PST

Partner-Weekly-Rewind-v2Each week, we’ll highlight the most important Cisco Partner Ecosystem news and stories, as well as point you to important, Cisco-related partner content you may have missed along the way. Here’s what you might have missed this week:

Off the Top

Steve Benvenuto had more information this week on Cisco’s Internet of Things (IoT) Specializations. These three new specializations help you capture your share of the $19 trillion Internet of Everything (IoE). With IoT being a key part of the IoE transition, you should definitely take advantage of these new specializations.

For the full details, check out Steve’s blog and let us know what you think!

Partner Voices

Our continuing Partner Voices series returned this week with a look at Cisco Solution Partner KEMP technologies. KEMP technologies was able to help cloud service provider Peak 10 implement a new infrastructure to match customer demand. It made for a pretty compelling story on how a partner can provide:

  • Enhanced scalability
  • 24 hour cloud-based availability
  • Reduced deployment time

If you are interested in the details you can access the full case study from the blog, and don’t forget, you can always contact me directly at dadurham@cisco.com if you have a potential Partner Voices story to tell. Read More »

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