IoE
How Service Providers Can Become Leaders in the Internet of Everything
3 min read
Over 50 billion “things” or devices are projected to be connected to the Internet through wired and wireless networks, generating zettabytes of data, all powered by cloud computing. This Internet of Everything (IoE) will fundamentally transform businesses, generate enormous economic wealth and create immeasurable social value. Cisco is discovering that successful IoE implementations require a solid […]
Context…Not Content…Is King : How Mobility Is Accelerating Innovation in an IoE World
3 min read
We’ve learned a lot since releasing our original research on the Internet of Everything (IoE) at the end of 2012. I created a top-10 countdown style review of these learnings, however, today, I’m jumping right to #1 (sorry David Letterman). Here it is: #1 – Context…not content…is king. Same Person, Different Customer I was recently […]
Connected Contact Centers in the Era of the Internet of Everything
2 min read
The contact center came into being nearly 25 years ago and is now the de facto communication channel for organizations to connect with their customers. A lot has changed since then. And there’s much more change to come with mobility, big data, collaboration, and the Internet of Everything making their collective mark on the user […]
Four ways the IoT expands the mobile economy
2 min read
The Internet of Things opens up a wide range of possibilities for businesses, especially in the context of an increasingly mobile workforce and primarily mobile customers. To distill down which aspects of IoT are meaningful for business, I joined panelists from Google Enterprise, AnyPresence, and OpenMarket at the Open Mobile Summit to share our thoughts […]
Working Smarter with Cisco Cloud Web Security
3 min read
We listen to our customers all the time, and what they have been telling us about cloud security over the past 18 months is intriguing. There was a time when IT security leaders were clearly uncomfortable about the idea of trusting remotely delivered security; discussions about cloud security would be met with skepticism. Over the […]
Join Cisco at SPS IPC Drive 2014
1 min read
Automation experts are planning to attend SPS IPC Drive, the largest electrical automation event in Europe, which takes place in Nuremberg, Germany, November 25 to 27. Following the very positive experience of last year, Cisco has a significant presence at this event, focusing on the theme “Internet of Things: Connecting the Unconnected.” Join us in with our booth […]
Cisco SPotlight Series – The Year Ahead in Mobility
1 min read
To address many questions about mobility, I am delighted to share with you our point-of-view through our “Cisco SPotlight Series,” an ongoing course of videos in which we answer questions and provide commentary on many hot topics in the service provider industry. In this latest video, I reveal what mobile operators and their customers, including […]
How U.S. Banks Can Transform Customer Interactions to Increase Profitability
3 min read
You order a movie online and additional suggestions pop up, based on a deep knowledge of your likes and dislikes. You plan a vacation and similar suggestions appear, reflecting your...
IoT Tipping Point Propels Digital Experience Era
3 min read
Call me an optimist. We are fortunate today to watch the dawn of the Digital Experience era as the world becomes digitally more and more connected. Consider that there are...