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Cisco and Salesforce.com: IoE and the Next Generation of Customer Service

The networked connection of people, processes, data, and things that we call the Internet of Everything  (IoE) continues to increase its pervasiveness in the workplace and at home. As a result, business leaders are adapting to meet the changing expectations of the enterprise, their customers and the consumer market.

This isn’t the far-off future. It’s now. Organizations are revolutionizing business processes today. The Internet of Everything is dramatically impacting the performance of innovative businesses.

IoE is real and beneficial and can take many different forms, depending on the unique issues or opportunities facing an enterprise.

In a recent post, Chris Botting talks about how Customer Collaboration connects IoE to consumers.

I had an opportunity to really look closely at some of these impactful uses of IoE as we prepared for a two-day media, customer and partner event exploring tangible examples of IoE in action in Chicago last month. Along the way, I developed another perspective about business applications of IoE. In many cases, IoE becomes the Internet of Customers.

As a panelist at the event, Daniel Debow, senior vice president of Emerging Technologies at salesforce.com, provided great insight into IoE’s role in this amplified customer interaction.  He suggests that IoE is providing the roadmap of the next generation of customer service while transforming the entire service experience.

Daniel recognizes that behind every one of these billions of connected devices, there is a customer. In the real-world, Read More »

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#CiscoPublicSafety – Giving Power Back to the People with IoE

If you haven’t read Cisco’s Tae Yoo’s recent post on the Huffington Post ImpactX site, you should. It’s a great look at the power of the Internet of Everything (IoE) to help mankind. Yes, humankind. It’s a powerful statement, but I think it’s true.

With the example of disaster and relief efforts, the post highlights how technology continues to be more accessible every day. When seconds count, such as in the 2010 Haiti earthquake and Superstorm Sandy in 2012, technology is already impacting lives and will continue to get event better.

“Our world and our connections are growing and accelerating at a pace never experienced before. In 1984, there were only 1,000 Internet devices. By 2020, the number is predicted to reach 50 billion. This astounding growth and velocity also brings with it some astounding opportunities that we can use to benefit humanity.”   – Tae Yoo, Senior Vice President, Corporate Affairs, Cisco

Read the full post, and let us know how you see IoE impacting humankind.

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Stanley Black & Decker Connects Factory Floor with Internet of Things (IoT)

During a panel on IoE in Business last week, Stanley Black & Decker announced the results and estimated productivity savings, upside revenue, and risk cost avoidance of a new Connected Factory Wireless implementation conducted with Cisco and AeroScout Industrial. In partnership with AeroScout, we’re excited to share the details on how Stanley Black & Decker has transformed manufacturing operations with IoT.

Visit our post on the IoE Blog where Patrick Gilbert, AeroScout Industrial and I share details about Stanley Black & Decker’s plant in Reynosa, Mexico and best practices that helped Stanley Black & Decker improve labor utilization by 12 percent, increase throughput by around 10 percent, and reduce material inventory carrying costs by 10 percent.

Read the full article Stanley Black & Decker: Connecting Internet of Everything, One Line at a Time

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Stanley Black & Decker: Connecting Internet of Everything, One Line at a Time

Blog authored by Chet Namboodri, Cisco and Patrick Gilbert, AeroScout Industrial

Last week, at an Internet of Everything event in Chicago, Cisco and its partners showcased how an increase in connected devices is improving lives and businesses in both private and public sectors. From connected energy to more efficient hospitals to smart cities, the Internet of Everything (IoE) is producing real, transformative results. Amongst industries—even considering all of the existing automation and controls implementations from the last 50+ years—manufacturing has the most potential for growth and development by connecting the unconnected, estimated by Cisco to have nearly $4 trillion in IoE opportunity value at stake through 2022.

During a panel on IoE in Business, Stanley Black & Decker announced the results and estimated productivity savings, upside revenue, and risk cost avoidance of a new Connected Factory Wireless implementation conducted with Cisco and AeroScout Industrial. Stanley Black & Decker, headquartered in New Britain, Connecticut, is a leading global provider of hand tools, power tools and related accessories, mechanical access solutions, electronic security and monitoring systems, and products and services for industrial applications. They’re generally familiar to anyone who’s ever tried their hand at remodeling or handiwork. In 2005, Stanley Black & Decker opened a new plant in Reynosa, Mexico, to manufacture dozens of products, such as jigsaws, planers, cordless drills, floodlights, and screwdrivers for the DeWALT brand and lawnmowers for the Black & Decker brand.

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IoE Can Be Key to More Energy Efficient Colleges

The Internet of Everything (IoE) is becoming more real than ever, particularly in education. As we begin to see this massive transformation taking place, schools for both K-12 and higher education are utilizing Cisco networks to run applications and pilot projects that benefit both the students and the faculty.  We expect to see more and more of these examples in education, specifically, as schools, colleges, and universities find new and different ways to leverage these technologies.

Schools and colleges have proven that initiatives around Bring Your own Device (BYOD) and Connected Learning are part of the bigger picture when connecting people, process, data and things. But what may not immediately come to mind is that IoE can drive energy efficiency for colleges.

On Tuesday, July 22, journalists and analysts heard from Chicago-based leaders in local government, public safety and education about the impact of IoE in public sector during Cisco’s two-day IoE and Innovation event held in the Windy City. Read More »

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