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How Service Providers Can Become Leaders in the Internet of Everything

Over 50 billion “things” or devices are projected to be connected to the Internet through wired and wireless networks, generating zettabytes of data, all powered by cloud computing. This Internet of Everything (IoE) will fundamentally transform businesses, generate enormous economic wealth and create immeasurable social value. Cisco is discovering that successful IoE implementations require a solid technical and business platform into which different vertical solutions can be easily plugged to efficiently and effectively Read More »

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Context…Not Content…Is King : How Mobility Is Accelerating Innovation in an IoE World

We’ve learned a lot since releasing our original research on the Internet of Everything (IoE) at the end of 2012. I created a top-10 countdown style review of these learnings, however, today, I’m jumping right to #1 (sorry David Letterman). Here it is: #1 – Context…not content…is king.

Same Person, Different Customer

I was recently on a business trip to the Middle East. Just before boarding, I realized I left my headphones at the hotel. Not wanting to be on a 10-hour flight without them, I ran to the electronics vending machine I saw on the way to my gate. Without regard to price, I purchased the headphones I wanted and headed to the gate.

Now, contrast this event to when I originally purchased the now-lost headphones. I went to Amazon.com. After reading the description and reviews, and doing some additional online research to make sure I was receiving the best price, I placed my order and waited two days for the package to arrive. Read More »

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Connected Contact Centers in the Era of the Internet of Everything

The contact center came into being nearly 25 years ago and is now the de facto communication channel for organizations to connect with their customers. A lot has changed since then. And there’s much more change to come with mobility, big data, collaboration, and the Internet of Everything making their collective mark on the user experience.

Recently Paul Stockford, founder and chief analyst of Saddletree Research, and I discussed the evolution of the contact center and our predictions for what’s next. You can listen to the Future of IT podcast episode via iTunes.

Our top predictions: Read More »

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Four ways the IoT expands the mobile economy

The Internet of Things opens up a wide range of possibilities for businesses, especially in the context of an increasingly mobile workforce and primarily mobile customers. To distill down which aspects of IoT are meaningful for business, I joined panelists from Google Enterprise, AnyPresence, and OpenMarket at the Open Mobile Summit to share our thoughts with moderator Maribel Lopez. Here are some of the key insights I took away from our conversations:

The opportunity for businesses is about so much more than just connecting Things. Our industry calls it the Internet of Everything to describe how People, Process, Data, and Things get connected to drive business value. When you look at new ways to connect all aspects of a business, everyone in your organization can make better decisions – and your business can run with greater operational efficiency. Read More »

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Working Smarter with Cisco Cloud Web Security

We listen to our customers all the time, and what they have been telling us about cloud security over the past 18 months is intriguing. There was a time when IT security leaders were clearly uncomfortable about the idea of trusting remotely delivered security; discussions about cloud security would be met with skepticism. Over the last year and a half, this attitude has undergone a sea of change, and moved through increasing levels of interest to today, where our customers are actively leaning in and engaging in the discussion about moving security functions to the cloud. There are several reasons for this dramatic shift.

Overall, the enterprise network no longer sits comfortably within four secure walls. Extended networks and new business models related to mobility, cloud, the Internet of Things (IoT) and Everything (IoE) are complicating network management and security for companies of all sizes. IT professionals are being tasked with supporting and protecting this ever-evolving environment with fewer resources. Hampered by tighter budgets and the IT security industry’s growing skills shortage customers need to work smarter, not harder.

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