Cisco Blogs


Cisco Blog > Internet of Everything

Summary: CIO Perspectives – Mobility, Customer Experience and the Road Ahead

Many business and IT leaders understand the current benefits of mobility, but some are still wondering what’s down the road and how the growing Internet of Everything (IoE) will impact the future of mobility and enhance tomorrow’s digital experience, for those both inside and outside of the workplace.

How can today’s CIOs be prepared to travel down the mobility road ahead? Here are three key points to consider:

1. Mobility is fueling the growth of the Internet of Everything.

We define the Internet of Everything as bringing people, process, data, and things together to make networked connections more relevant and valuable.  The concepts of mobility and IoE are not running parallel paths. Instead, the Internet of Everything is in large part, fueled by the growth of mobility. We see this best in the solutions and scenarios driving adoption – from farmers using sensors to monitor livestock to the hospitality industry creating more personalized experiences for their guests, mobility is a significant driver in bringing the IoE to life.

2. Mobility is driving a new customer experience.

In the coming years, we will continue to see the transformation from customer service to customer experience, both inside the workplace and with external customers. With increased mobility, it’s no longer enough to simply provide product information or the basic tools to get the job done. Employees and customers want more integration, more personalization and more context. Demand for this capability is setting the stage for tomorrow’s customers and employees, who will desire better integration of apps, content and context to make their decisions; both lifestyle and business decisions.

3. Mobility extends beyond traditional “carpeted office” applications.

Several years ago, the concept of BYOD and mobility might have been viewed as more easily deployed in traditional office settings. Today, mobility is significantly extending across the value chain. The results are driving more efficient organizations and industries built on the power of predictive context.

Like a traveler embarking on a long trip, organizations must be prepared to meet the challenges and opportunities for the road ahead. Learn more about how your business can benefit from an architectural approach to mobility to reap the benefits of the Internet of Everything.

Read the full article: CIO Perspectives – Mobility, Customer Experience and the Road Ahead

Join the conversation, follow @Cisco_Mobility on Twitter, #FutureOfMobility.

Additional Information:

Tags: , , , , , , , , , , ,

Technology- The Paintbrush Enabling the New Manufacturing Renaissance

Welcome to the New Manufacturing Renaissance driven by a collage of sensors, robots, servers, clouds, tablets, machines, people and …things. The Internet of Everything (IoE) is serving as the canvas that connects and integrates all those “things.”  Over the last few years we have been inundated by industry pundits and scholars predicting the efficiency gains, value opportunities and innovations that can be obtained from the IoE revolution.  In fact, Cisco estimates the manufacturing IoE value opportunity is $4.2 trillion over the next 8 years.

Forward thinking CTO’s  understand that technology plays a significant roll in enabling this renaissance.  In a recent Industry Week article, our CTO, Padmasree Warrior, made the following observation:

“At this point, we believe that every company, big and small, is essentially becoming a technology company,” Warrior says. “Technology has become implicit and embedded in every business process today — the supply chain, manufacturing floor, automation and IT: They are all driven by technology and data analytics, not just operational expertise.

This renaissance is accelerating now thanks to the convergence of a number of technology trends: the low cost and accessibility of Big Data associated with cloud computing; the plummeting cost of electronic sensors, microprocessors and other components that can be used to make machines more adept; and advances in software and communications technology that make it possible to manage manufacturing with a whole new level of precision and enable new forms of collaboration.

Convergence has to not only occur  between  Information (IT) and Operational (OT) Technologies , but also within the C-suite.  The CTO’s primary responsibilities are evolving to become more tightly integrated and aligned with the enterprise’s business and operational goals. The result is optimized business processes, enhanced information for better decisions, reduced costs, lower risks and shortened project timelines.

Sujeet Chand, chief technology officer at Rockwell Automation adds,

“The role of the CTO is no longer just to enable technology.  Our role is to use that technology to help move the business forward.  It’s all part of the convergence between IT and OT,”

Chand explains.

“To really get value from that convergence, you’ve got to highlight what value is going to be derived. You don’t want to connect manufacturing to IT for the sake of connecting manufacturing to IT or put all kinds of real-time data into the cloud for no reason.”

The New Manufacturing Renaissance is creating a wave of technologies and ideas.  The revolution threatens to shatter long-standing business models, upend global trade patterns and surpass the radical gains and innovations brought forth by the Industrial Revolution.

Has your organization evolved and embraced the opportunities afforded by the IoE revolution?  Is your CTO driving business relevance through the innovative use of technology?  Have you broken down organizational silos to foster a true innovation culture throughout the manufacturing value chain?

The technology is mightier than the paintbrush.

Tags: , , , , ,

The Internet of Everything for Manufacturers: ARC Industry Forum 2014 Highlights

In December, I blogged about Predictions 2014: Wager on the Internet of Everything (IoE) for the Manufacturing Industry.  In terms of thought and verbal capital, investments in IoE/IoT (Internet of Things) are proliferating from top of mind to tip of tongue across industry analysts, pundits, press and producers alike.  Just last week, I joined a record-setting attendance at the ARC Industry Forum 2014 in Orlando, where ARC President Andy Chatha opened the forum theme “Industry in Transition: Information Driven Enterprise in a Connected World” with a keynote focused on Planning for the Industrial Internet of Things. Just last week, I joined a record-setting attendance at the ARC Industry Forum 2014 in Orlando, where ARC President Andy Chatha opened the forum theme “Industry in Transition: Information Driven Enterprise in a Connected World” with a keynote focused on Planning for the Industrial Internet of Things.  Mark Houska of Control Engineering does a nice summary here of the keynote.

The hype frenzy surrounding IoE/IoT has forecasts for economic growth and value-add (EVA) in the trillions (e.g., Cisco estimates $14.4T for Private Sector EVA over the next 10 years plus another $5T for Public Sector), as Andy states: “But this isn’t just another futuristic fad.”  Whether it’s Cisco’s “Internet of Everything“, GE’s “Industrial Internet“, Rockwell Automation’s “IoT Industrial Revolution“, IBM’s “Smarter Planet” or the European “Industry 4.0″, a lot of significant companies are investing significantly.  Value propositions for Industrial IoT, as ARC articulates, are quickly advancing from compelling differentiators to must-have business capabilities and new business models.

ARC Value Proposition of IoE/IoT for Asset Owners

  • Improve Operating Performance -- reduce downtime with predictive maintenance/analytics, sharing contextual information internally and externally and collaborating with ecosystem partners to solve operational problems faster, better, cheaper. Cisco MFG Customer Example: Emirates Aluminum.
  • Lower Asset Lifecycle Costs -- remote monitoring, remote maintenance and service, remote upgrades and refresh (think firmware) all lower operating costs. Cisco MFG Customer Example: Anglo Platinum.
  • Build a Converged Platform for Innovation -- assets are no longer a product purchase, but a platform for services and innovation that--in real-time, contextual collaboration with suppliers--enable leaps in performance. Cisco MFG Customer Example: General Motors.

Read More »

Tags: , , , , , , ,

Network Programmability Is Real: Five Use Cases for Our Disaster Recovery Cloud Services

SunGard AS has more than 9000 enterprise customers who count on our cloud services and managed services when disaster strikes. Lately, we’ve seen that the “Internet of Everything” is changing customer expectations. Our customers want new types of cloud services—and they want them sooner. They’re also asking to provision and control the services on their own. To keep delivering new products and services, we need a network that’s more flexible, intelligent, secure, and agile than ever before.

Our strategy for the future is to create a platform for service agility by enabling network programming. This is a radical change for our business and our customers. Not having to wait for engineers to program the network will help us bring new services to market sooner. Network programmability will also make it possible to offer new self-service options our customers are requesting, like bandwidth calendaring and service on demand. Read More »

Tags: , , , , , , , , , , ,

Cisco Partner Weekly Rewind – February 14, 2014

February 14, 2014 at 6:44 am PST

Partner-Weekly-Rewind-v2Each week, we’ll highlight the most important Cisco partner news and stories, as well as point you to important, Cisco-related partner content you may have missed along the way. Here’s what you might have missed this week:

Off the Top

Bruce Klein offered us his thoughts on the Internet of Everything (IoE) opportunity and how Cisco’s evolution of its partner ecosystem supports “connecting the unconnected.”

With a look back at John Chambers’ keynote at CES 2014 in January, and some great examples of using Cisco technology to change the conversation with your clients, Bruce provided fabulous insight on how partners can claim their share of the IoE opportunity just by taking a different approach.

Be sure to take a look at Bruce’s blog and join the conversation on IoE. Read More »

Tags: , , , , , , ,