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Lessons from LEGO To Drive “Out-of-the-Box” Thinking

Are your Master Builders free to create? Are your Ordinary Builders helping them to execute? And more to the point, are you acting like the evil President Business, hindering innovation, placing talent in silos, and keeping your organization frozen in the past?

If so, you may find an unlikely role model in Emmet Brickowski.

OK, Emmet may be an animated character made of plastic blocks, but don’t dismiss him so easily. If you are a manager looking to ensure your team is the best it can be, you may want to check out Emmet’s starring role in “The LEGO Movie.” I believe there is deep wisdom in what this little character has to say.

One of the key themes of the film is that many organizations adhere too strongly to their legacy traditions. Though such traditions may have served them well in the past, they can also sow stagnation and put a brake on agility and adaptability. This is especially true in the Internet of Everything (IoE) era, as a massive wave of network connectivity and innovation upends organizations, business models, and entire industries. In the process, longstanding assumptions around strategy and success are falling by the wayside.

Emmet lives in a world run by President Business, the head of a successful corporation that fears any change to the status quo. President Business will even resort to supergluing LEGO pieces to keep them in their rightful places. President Business divides the world into two kinds of people: Ordinary Builders and Master Builders. He rewards Ordinary Builders who follow the rules, building from their LEGO Kits; he disapproves of the “anarchic” creativity of the Master Builders, who like to improvise from a pile of blocks, and he is determined to capture all of them.

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Copenhagen Gets Greener with the Internet of Everything

Once a Viking fishing village founded in the 10th century, Copenhagen today stands tall among the world’s most technologically enlightened cities.

Most everyone knows that Denmark’s capital is praised worldwide for its green initiatives, which are obvious from the pure air, clean sidewalks, ever-present bicycles and fresh-water canals, which I’ve enjoyed swimming in over the years.

There’s good reason Copenhagen topped the 2012 Global Green Economy Index and was recently named “The European Green Capital 2014.”

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Delivering More Personalized Customer Service

At Cisco Live, Hans Hwang, VP of Cisco Advanced Services spoke with Todd Walthall, Vice President, Digital Servicing Integration from American Express about how they are taking their customer service to the next level. By partnering with Cisco, American Express is piloting video chat capabilities in their American Express iPad application. With a push of a video icon button on an iPad, a video window appears, and a customer connects directly to a customer service representative to receive concierge service.

AmEx at Cisco Live 3c

Seeing this demo reminded me of a recent session I had the opportunity to attend where Rob Honts from Accenture presented on customer retention and loyalty, which is part of their annual Global Consumer Pulse Research survey. One of the key findings that Rob highlighted from the survey is that the number one reason customers stay with and switch their service provider is due to customer service. Not convenience. Not product.  Dare, I say it? Not brand. But customer service. Read More »

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CiscoLive - 25 Years and 25,000 People

We celebrated 25 years of CiscoLive last week in San Francisco, with more than 25,000 people attending (live) to learn more about the power of the Internet of Everything and the value it will bring for years to come.

My favorite part… a ‘dancing’ John Chambers as an intro and close to his opening keynote kicked off the event Monday afternoon.  He focused on IoE as a movement that will be enabled by Fast IT and that change is a constant in business.  He stressed that those who do not change fast enough will not survive.  And, he noted that only 24 percent of the Fortune 500 companies still reside on that list from just 25 years ago.

Rob Lloyd, Cisco president of development and sales, complimented John’s keynote with his own the next day, adding that FastIT is based on Application Centric Infrastructure (ACI) and Intercloud.

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Create Your Roadmap to Capitalize on the $19 Trillion IoE Market Opportunity

May 27, 2014 at 9:27 am PST

At Cisco, we say that the Internet of Everything (IoE) changes everything. We really believe it.  No other technology has been so pervasive or as rapid in its growth as the Internet—adding billions of new connections every year. But, the number of people and things getting connected isn’t what matters most. What matters most is the outcomes those connections make possible.

People use Internet connections to improve the way they live, work, and interact. Governments improve how they serve their citizens, and businesses use the information from all these connections to make better decisions, be more profitable, and innovate faster.

As our partner, we want to empower you with the information, resources, and technology you need to build your own IoE roadmap. The sooner you act to help your customers understand how to take advantage of IoE to bolster their competitive position and profits, the sooner you’ll establish your organization as an IoE provider of choice. Read More »

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