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The Internet of Everything and your Contact Center

The Internet of Everything (IOE) is a hot topic in the technology world. It has become a common theme that is getting press everywhere as CIOs look to move their respective companies into the future and stay ahead of the competition. Presently technology allows you to connect everything from your refrigerator, your car, your TV, even connect your pet cat (well maybe not yet) – to the IOE. A lot of bandwidth and expertise on the back end will be required to support the applications that tie everything together as the distant future becomes the new normal.

When you think of the IOE, you may initially only think that the underlying technology of sensors, network bandwidth, the cloud, routers, security, etc. are the main components that play a crucial role in connecting devices across the various technology domains. How many of you would have thought that the contact center in your company is an important component that will help to bring business value to the large investment made in the IOE?  Read More »

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The Internet of Everything Will Help Solve Problems That Lead To Recalls

Product recalls can be a headache for customers and consumers, but a financial nightmare for manufacturers.

Just look at the auto industry. An air-bag recall will cost one manufacture up to $235 million. While a gas pedal problem will hit another manufacture with upwards of $2 billion. Yes, billion.

But recalls aren’t isolated to the auto industry. Food. Toys. Tech. Virtually no industry goes untouched.

And it’s not just the size of a recall that matters. It’s the damage to your brand’s reputation. Plus, recalling a product is more complex than ever.

Here’s why. Read More »

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Summary: A New Reality for Oil & Gas

An excellent post from Mike Riegel talks about how things have changed between the Tech industry and the Oil and Gas Industry over the past 20 years. The conversations he once had with his father-in-law who was at Mobil Oil have changed dramatically since the nineties. Oil companies are now  ‘Digitizing':

  • The Digital Age has come to the Oil industry, and despite the current downturn, the most visionary companies  will have the opportunity to transform their business models for future growth.
  • The recently released report: “A New Reality for Oil & Gas – Complex Market Dynamics Create Urgent Need for Digital Transformation” makes it clear that the move to a Digital Business and the adoption of Internet of Everything is the way forward for the industry and for the global economy.
  • IT and OT (Operational Technologies, sometimes called Automation Control Systems/ACS or Industrial Control Systems/ICS) need to become more aligned out of their silos.
  • Biggest issue the industry faces is the ‘data-deluge’ – there’s a need to do deal with sensor and other data both in real-time at the source (usually the edge of the network) and that stored away in huge historians. Analysis of historical and real-time data is an imperative.
  • The US is well positioned to be the ‘swing-producer’ in the market as a result of their agile adoption of IoE, and the successful companies will take advantage of the market dynamics to invest, whilst others will cut costs, investments and retrench, falling behind. This week at CERAWeek we’ll hear from Marcel Cappetti about that (Wednesday at 11:20 AM).

Check out the full post from the IoE Blog channel here:

20 Years Hence – What Do Oil, Dating, Digital, and Analytics Have In Common?

Mike will no doubt get feed back from his father-in-law this weekend and hopefully we’ll get a report back!

As always, let us know what you think!

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A Turning Point for Oil and Gas: Managing Through Turbulence to Digital Transformation

This is a big week for the global energy industry, as thousands of energy leaders, experts, technologists, and policymakers gather in Houston, Texas, for the 34th annual CERAWeek conference, the premier international event for the industry. As a corporate sponsor of the event, it’s also a big week for Cisco.

Just last week, Cisco released a new report focused on the need for digital transformation in the oil and gas industry. Based on a survey of oil and gas executives, analysts, and consultants in 14 countries, the paper validates CERAWeek’s “oil day” theme, “Turning Point for the Oil Industry.” For forward-thinking oil and gas companies, the price volatility and turbulence in the market could represent a turning point toward true digital transformation. Read More »

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Should women consider a career in cybersecurity? Absolutely!

With the United Nations’ International Girls in ICT day fast approaching on April 23rd, this is a great opportunity to discuss how we can get young women involved in careers in technology. Cybersecurity is an ever-present issue with companies and individuals suffering attacks daily. At Cisco, we believe that protection from threats does not rely on a single technology or solution, it incorporates both the processes and of course, the people. It is predicted that by 2017, an additional two million security professionals will be needed, but what many young people – particularly women – underestimate, is how rewarding and far-reaching a career in cybersecurity can be.

Taking, the UK as one example, cybersecurity employs 40,000 people and is worth £6 billion to the economy. Yet according to the Cisco 2014 Annual Security Report, more than one million positions for information security professionals remain unfilled around the world. What’s more, is that female cybersecurity staff only account for 11 percent of the global workforce. In Europe, the figures are even worse, coming in at only 7 percent .

Today there still remains a notion that IT is a “man’s job”. Women thinking of applying are often dissuaded as they may lack the confidence needed at the very start to pursue this career path. Yet, not only is this job market growing, but these jobs pay higher than other industries. We must do what we can to encourage young women to be fearless and pursue these fields of study, because they add new perspectives in the workplace that benefit business outcomes.

Read More »

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