Imagine running a call center where all of your phones rang for a single call and your operators had to roshambo to decide who would answer. Pure chaos, right? Well, that describes the situation Wayfair (formerly CSN Stores) was in before INX (recently acquired by Presidio) stepped in to upgrade and enhance their networking capabilities. (Okay, maybe without the roshambo part, but still chaotic nonetheless.)
Wayfair is the largest online retailer in the home goods space. As they grew from a two-person company to one with 800 employees, they looked to INX to provide various network solutions—from expanding their older VoIP-based telephony solution to designing and implementing a scalable Cisco Unified Communications/Collaboration Solution.
Wayfair Co-founder and Chairman Steve Conine says, “We really needed to upgrade to a system that had much more sophisticated routing and better tie-in with our call order system. Having the ability to take advantage of some of the Cisco wireless phone technology for the operators on the floor and the warehouse has been pretty neat.”
Steve also gives glowing reviews of INX. “Over the years, working with INX, they’ve really become a trusted advisor to our IT operations group.”
But INX didn’t become Wayfair’s trusted advisor overnight. Watch as Steve shares why INX continues to be a group he relies on when it comes to providing network solutions.
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Tags: Cisco, collaboration, INX, partner, UC, unified communications, Wayfair
IDC predicts a nearly 40% gap between demand and supply of technical networking skills by year 2012.
To help Cisco partners fill growing gaps in their own talent, Cisco partnered with CareerBuilder to set up three Cisco Talent Fairs across the Southern region of the United States.
“Business has grown by 50% over the past year and a half so we are really needing some additional help and resources to add to our staff,” said Lauren Decker, Senior Marketing Specialist at INX (a Cisco Gold and Master Partner).
This trend is true across the board for partners who are, “experiencing unprecedented growth and success in their business right now,” said Eric Thomas, Cisco Manager of Partner Operations. But Eric notes that the growing pains around finding talent is consistent with every partner he talks to.
The first Cisco Talent Fair was held in March in North Carolina’s Research Triangle Park. As a result of the event, partners who attended have already taken on 12 new hires with roles ranging from Account Managers and Systems Engineers to Project Managers.
More recently, two Cisco Talent Fairs were held in Texas (Houston and Dallas) to help partners find talent to fill Sales, Engineering, Project Management, Inside Sales, and Marketing roles in their companies. Approximately four hundred prospective employees attended the events, and as a result, participating partners now have a large pipeline of candidates.
So, what can partners expect from a Cisco Talent Fair? Check out the video highlights from the Cisco Talent Fair held in Dallas, Texas.
Are you looking to fill the talent gaps in your company? Cisco Channel Systems Engineer Hernan Hernandez shares his top tips on how partners can attract prospective employees. Read More »
Tags: Cisco, Dallas, hiring, Houston, INX, jobs, partners, RTP, Talent Fair