It’s no secret that security is top priority for the federal government. It seems like every week we are hearing about a new threat, hack, or breach that has hit an agency. In just the past few weeks, we’ve heard about significant breaches that have resulted in both citizen and federal employee information being compromised.
Obviously, these kinds of attacks are putting agencies on alert. This is especially important as organizations continue to embrace new technologies and polices to improve operations and efficiency. As technology investments bring great new capabilities to government, it’s imperative that IT managers design security in from the very beginning.
I recently discussed this topic in an article published in Federal Times. The article explored how the Internet of Things (IoT) and Internet of Everything (IoE) need cybersecurity protection. In addition to a projected $4.6 trillion in value for global public sector by 2022, the enhanced connectivity offered by IoE technologies also creates an increased need for network security. For example, while BYOD programs are tremendously valuable, these initiatives also create a larger surface area for potential attacks by adding devices to the networks.
With billions of devices expected become connected over the next five years, it’s important that agencies have a plan in place to address their security needs. In general, agencies should focus their efforts on creating a cybersecurity strategy that is visibility-driven, threat-focused and platform-based. As more individuals and devices need network access, having real-time visibility becomes even more critical to gaining insight on surrounding threats and identifying system vulnerabilities. Also, presuming the network has already been breached it can help agencies be more proactive their approach. And lastly, a platform-based approach will provide scalability and flexibility required to address a variety of threats and reduce complexity through centralized management.
The number of ways IoE can make our lives better and our organizations more efficient depends mainly on our ability to think of new ways to use the technology. If we can be confident in the security of IoE, we can be confident developing more applications for it. All organizations should be in a position to ask, “Now that I am confident with my protection, what new things can I develop to save money or time and delight my users?”
Take a look at the Federal Times article for more insights around IoE and cybersecurity, and check out this white paper to learn more about IoE’s impact on public sector.
Tags: cisco government, cybersecurity, federal, government, Internet of Everything, internet of things, IoE, IoT, public sector
Mobile applications and sensors are commonly used to monitor traffic, health & wellness and incidents such as road traffic accidents. But what about the threat of catastrophic disasters such as earthquakes where the loss of life can be unprecedented?
The sun drenched, Californian city of Pasadena is known for hosting the annual Rose Bowl Football game. It is also located near the infamous San Andreas Fault (SAF). If you paid attention in geography class at school or if you’ve seen the latest Hollywood blockbuster, ‘San Andreas’ starring ‘The Rock’, you’ll know that this means the city is at risk from earthquakes.
Can ‘The Rock’ save the day?
It is suspected that one day California will be hit by The ‘Big One’. This is a hypothetical earthquake of a magnitude ~8 or greater that is expected to happen along the SAF. Such an earthquake will result in devastation to human civilization within about 50-100 miles of the fault in urban areas such as Palm Springs, Los Angeles and San Francisco. No one knows when ‘The Big One’ will happen because scientists cannot predict earthquakes with any precision. However, technology is providing them with data that in time will give Californian residents a fighting chance of survival.
Seismometers are highly sensitive instruments that detect seismic activity that occur before earthquakes strike. Unfortunately, due to their cost, the number of seismometers in California are limited. The Southern California Seismic Network operates just 350 seismic stations and the Northern California Seismic Network has a further 412.
With the threat of ‘The Big One’ forever looming, The Caltec Institute in Pasedena embarked on a project to determine how they could provide a blanket of cheap Seismometers across the state.
Their answer? Smartphones! Yes, really!
Research conducted proved that accelerometers found in most smartphones are sensitive enough to detect large earthquakes.
Creating the ‘Community Seismic Network’ – Caltech is encouraging residents to opt-in to turn their smart phones into mobile seismometers by simply downloading an application called ‘Crowdshake’ onto their android device.
Caltec have said: “if only 1 percent of users in the area opted into the scheme, that few hundred seismometers would be augmented by several hundred thousand additional sensors giving sufficient intelligent processing”.
So how does it work?
Upon downloading the mobile application an algorithm executes in the background of the mobile device. Algorithms are monitored and when seismic motion is detected by the accelerometer, a message is sent to a Cloud Fusion Center which includes the time, location, and estimated amplitude of the data that triggered the message.
The benefit of the Community Seismic Network is huge. A dense, city-wide seismic network could be used to detect earthquakes rapidly after they start and measure the strength of shaking accurately as it unfolds.
What would this mean to Californian residents? Well, it will enable immediate action to be taken to prevent damage, such as stopping trains and elevators, stabilizing the power grid, and deploying emergency teams.
This is an astounding example of the Internet of Everything! People, data, process and things coming together to save lives in real-time!
Whilst the application is currently a research prototype and not yet fully deployed for public use, Caltech anticipate that the capability of real-time early warning may convince users to download and install the application when it is readily available.
So quite simply, it pays to ‘get social’ especially on those days when ‘The Rock’ isn’t around the save the day!
The Next Big One: Detecting Earthquakes and other Rare Events from Community-based Sensors.
Tags: California, California Institute of Technology, Caltech, Cisco, collaboration, Dwayne Johnson, earthquake, education, Internet of Everything, internet of things, IoE, IoT, mobility, real-time data, San Andreas, social media, technology, The Rock
You don’t win customer loyalty solely by the “wow!” factor. You win simply by delivering on customer promises and resolving everyday issues.
According to research from CEB’s book, The Effortless Experience: Conquering the New Battleground for Customer Loyalty, two major factors affect customer loyalty during an interaction:
- The first is how much effort is required from the customer to resolve an issue.
- The second is the skills and efficiency of the customer-service agent.
To positively affect customer loyalty, you need to influence these factors during the interaction, not after it.
Read More »
Tags: analytics, contact center, customer loyalty, Internet of Everything, internet of things
Earlier this week, Federal Computer Week ran an article – “Are agencies really ready for the Internet of Things?” – that discusses the potential challenges government agencies face when implementing the Internet of Things (IoT). The article’s author spoke to Gary Hall, chief technology officer for Federal Defense at Cisco, about these challenges, as well as why federal agencies can’t afford to ignore IoT any longer.
The biggest concern that all organizations have with IoT is the massive scope it involves – there is a huge volume of data being produced and a need to store and process it all. Even just the number of connected devices is expected to explode in the coming years, growing from around 16 billion today to 50 billion by 2020. “Humans can’t deal with the volume of data we’re producing,” Hall said.
All this data means more chances for security breaches as well, which is especially worrying for federal agencies. In this case, awareness is key, as Peter Romness, a business development manager Cisco, spoke about at a recent GovLoop seminar. Romness cautioned that there is no “silver bullet” defense, so agencies must prepare to deal with inevitable hacks. “It’s not a question of if you’re going to get hacked, it’s a matter of when,” he said.
Despite these concerns, IoT experts agree that federal agencies cannot avoid the issue any longer, and if they haven’t already started planning for IoT implementation, they’re behind. Cisco estimates that IoT will generate $4.6 trillion for the public sector over the next 10 years, and agencies that are too wary of potential security issues risk missing out on this value. “This is the next big disruption,” Hall said. “It’s important that we aren’t so afraid of the fear of attack that we don’t realize the value.”
For example, the General Services Administration (GSA) – which manages nearly 10,000 government-owned buildings around the county – is reaping the rewards of its IoT- building management initiative, GSALink. GSA collects almost 30 million data points from sensors throughout its buildings, constantly monitoring everything from light to humidity. Using this data, GSA is able to optimize conditions when workers are present and save on energy costs when buildings are empty. IoT can add significant value like this to all federal agencies – they just have to take advantage of it!
Read more about how IoT can transform the public sector here, and check out more thoughts from Cisco’s experts like Gary Hall on our blog.
Tags: cisco government, federal government, government, Internet of Everything, internet of things, IoE, IoT, public sector, security
Cisco is proud to announce the top 20 finalists from the first annual IoT World Forum Young Women’s Innovation Grand Challenge!
In collaboration with our key partners, this challenge enabled us to connect with over 1500 girls between the ages of 13-18, located in 171 countries across the world. We received approximately 400 completed submissions for connecting mobile devices to the internet using IoT technologies in multiple fields including education, healthcare, manufacturing, energy, retail, transportation, mining, and smart cities.
Out of all the ideas submitted, our pool of judges have determined the top 20 finalists who they felt demonstrated the most original, creative, and feasible ideas. And the finalists are: Read More »
Tags: Cisco, inbar lasser raab, internet of things, IoT, iot world forum, Young Women's Innovation Grand Challenge