Sitting in traffic the other day, I tuned off my Peter Frampton Spotify channel and started to listen to New York area local AM radio. The president of a mortgage business came on in an advertisement. He ended his pitch with the tag line “I promise you the best service humanly possible”.
This caught my attention. At one time I would have viewed this as a very positive statement. But is this still the case?
Consumers consistently cite the “indifference of one person” as a key reason they leave a supplier relationship. (Source: TARP).
The contact center industry has long counted on non-human software applications to attempt to emulate human interaction. This could be as simple as “if-then” routing schemes to sophisticated avatars which emulate human engagement (just “Ask Jenn” at Alaska Airlines – http://www.alaskaair.com/content/about-us/site-info/ask-jenn.aspx) Read More »
Tags: Cisco, collaboration, customer experience, internet of things
Once upon a time, the world’s greatest inventions always seemed to come from individual geniuses locked in a room day and night on their own. We often think of Alexander Graham Bell inventing the telephone by himself, Thomas Edison inventing the light bulb solo or Johannes Gutenberg working mostly alone to develop a mold that led to the first printing press.
Solo inventors will always play pivotal roles in developing “the next big thing” even as we we’re half way through the second decade of the 21st century. Think Mark Zuckerberg masterminding Facebook on his own in his dorm room at Harvard.
More and more, however, we’re discovering that in today’s Internet of Everything world, where complex technologies increasingly connect and converge, innovation hinges on all types of hyper collaborations. Today, innovation requires open interaction among businesses, universities, startups, incubators, developers and others. Now, collaboration makes innovation happen! Read More »
Tags: Alex Goryachev, Cisco, innovation, Internet of Everything, internet of things, IoE, IoE Innovation Center, IoT
Traditional to Big Data to IoT: Transaction Processing Performance Council Establishes Internet of Things Working Group (TPC-IoT)
Over the past quarter century, the Transaction Processing Performance Council (TPC) has developed several industry standard benchmarks for database performance, pretty much in line with major technology trends. The two most influential benchmark standards have been TPC-C (standard for benchmarking transaction processing systems) introduced in 1991, and TPC-D and its successor TPC-H (standards for benchmarking decision support systems) introduced in 1994. These standards have been significant driving force behind the development and advancement of several database, server and storage related technologies. In addition, the TPC laid a solid foundation for complete system-level performance, and methodology for calculating total-system-price and price-performance, that have been widely adapted in the industry.
There is no doubt that industry and technology landscapes have changed and are still continue to change at a fast pace. Two of the technologies that will change the world in next 10 years are Big Data and Internet of things (IoT).
Big Data: Big Data is a popular term now that describes the exponential growth of data, often defined by the 5Vs, and the associated technologies to storage and process effectively and drive business values. The Big Data technology and services market represents one of the fast-growing, multi-billion dollar, worldwide market that is expected to grow to a $60 billion market driving $300 billion worldwide IT spending directly or indirectly by 2020.
Foreseeing the importance, in 2014 the TPC has developed TPC Express Benchmark HS (TPCx-HS) to provide the industry with verifiable performance, price-performance, and availability metrics of hardware and software systems dealing with Big Data. This standard can be used to assess a broad range of system topologies and implementation of Hadoop systems in a technically rigorous and directly comparable, and vendor-neutral manner. This is the first major step while the TPC continues to enhance and develop new standards in this area such as TPC-DS with support for Hadoop and TPC-Big Bench.
Internet of Things (IoT): IoT has emerged in the last few of years, poised to transform virtually every major market segments, which contains a complex mix of technologies and products, from data collection and data curation to complex analytics exploiting the data generated by exploding number of connected devices. According to IDC the global IoT market will grow from $665 billion in 2014 to $1.7 trillion in 2020. To put that in perspective, it’s an absolutely enormous figure; only 16 economies in the world had gross domestic products exceeding $1 trillion in 2014.
As the IoT ecosystem evolves in the enterprises, it is eminent to have a set of standards that enable effective comparison of hardware and software systems and topologies in a technology and vendor-neutral manner. Continuing its commitment to bring relevant standards to the industry, today the TPC announced the formation TPC-IoT benchmark committee tasked with developing industry standard benchmarks for benchmarking hardware and software platforms associated with IoT.
We’d like to connect with companies, research and government institutions, to ensure holistic perspective during the benchmark development process. Anyone interested in our efforts can visit our membership page.
Tags: Big Data, internet of things, IoT
Though the high seas action of a competitive regatta and the halls of your office may not seem similar, those two worlds suddenly become alike when leaders in both environments use real-time data to steer critical decisions when seconds count for optimum outcomes.
As businesses race to innovate their environments and outpace industry competition, the sheer number of devices comprising the Internet of Things (IoT) – estimated to number 50 billion by 2020 – promises new levels of connectivity and an influx of critical data. This data and the resulting analytics continuously connect an expanding number of people, processes, data and things – the Internet of Everything (IoE).
Cisco recently took IoE to the decks of the Foxy Lady 6 – a fierce competitor in the Asia Yachting Grand Prix, which takes place over the span of six months. In a timeframe of two weeks, a series of IoT sensors, routers and wireless set-ups, and IoE advancements were installed to help the boat’s skipper and crew guide their race strategy and differentiate the Foxy Lady 6 as the competitor to watch.
In the past, data about various race conditions were pulled from a variety of sources. Predictably, this hodgepodge of information sources resulted in time-consuming efforts to sort, filter and organize the data that truly mattered. Now, an entire network Read More »
Tags: #internetofeverything, Cisco, connected analytics, Internet of Everything, internet of things, IoE, IoT
For years, industrial control systems have been characterized by proprietary devices, protocols, communications, and applications. However, at the Hannover Fair last spring, virtually every exhibitor showed products that support IP, Ethernet, or Wi-Fi interfaces—something that would have been unthinkable just a decade ago.
The Internet of Everything (IoE) is driving this change, with an exponentially growing number of connections among people, process, data, and things. The Internet of Things (IoT) is a key enabler of this evolution. By 2020, according to Cisco’s analysis, there will be 50 billion connected devices—all needing a common way to work together.
As I discussed in my last blog, the worlds of Information technology (IT) and operational technology (OT) are converging—and they are converging around standards. The good news is that the industry is recognizing that a fragmented, proprietary model does not scale, and inhibits the value of IoT deployments. The IoT standardization efforts are focused on four different areas: Read More »
Tags: Cisco, ethernet, IIC, Internet of Everything, internet of things, IoE, IoT, iot world forum, IT-OT convergence, Maciej Kranz, ODVA, OIC, open standards, operational technology, thought leadership