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Healthy Dose of the Internet of Everything Keeps Healthcare Industry Fit and Vibrant

It’s safe to say the Internet of Everything (connecting people, processes, data and things) is impacting nearly every aspect of our lives.

When we wake up in the morning, we can check our smartphones for weather updates and use that data to decide if we need to wear an extra jacket or bring an umbrella. In some cities, sensor-based parking spaces can allow us to check a smart parking app to determine where to park our cars and how much it will cost to park in a certain space.

But the Internet of Everything (IoE) does not just impact our morning routines or where we park our cars – it also is transforming healthcare and is reshaping the patient experience. IoE for healthcare is all about better health outcomes, increased productivity, and more patient choice that drives an enhanced patient experience. Read More »

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IoE Can Help Banks Regain Customer Trust by Delivering Better Advice and Mobile Services

In years past, a visit to the neighborhood bank branch often featured face-to-face meetings with a trusted advisor who would guide customers through their most challenging financial journeys — often over a cup of coffee. Today, many banks have ceded that privileged position of trusted advisor. While banks have made great strides in using technology to cut costs and streamline transactions, customer experience and engagement have suffered.

In a Cisco survey of 7,200 bank customers in 12 countries, 43 percent of customers said their primary bank does not understand their individual needs. As a result, many respondents feel that their choice is between bad financial advice or no advice all. Moreover, nearly one in four bank customers intend to choose another provider for their next financial product or service. Increasingly, that provider could be a non-bank such as Apple, PayPal, or a retailer. Four out of five customers would trust a non-bank to handle their banking needs.

The Advice Advantage: How Banks Can Close the ‘Value Gap’ and Regain Customer Trust from Cisco Business Insights

Clearly, the perceived value that customers receive from banks is declining, along with their trust in banks to represent their interests. Banks are seen as commoditized — and replaceable — providers of transactions. Meanwhile, in the wake of the financial crisis of 2007-2008 and some well-publicized banking scandals, banks’ “trusted advisor” status has suffered. Moreover, it is easier than ever to switch to a non-bank that customers believe has a better understanding of their needs.

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The Advice Advantage: How Banks Can Close the ‘Value Gap’ and Regain Customer Trust

Today’s banking consumers are used to experiences that reflect their likes, dislikes, past histories, and even their future plans. But not always from their banks. These kinds of interactions are more common when buying an online book, streaming a movie, or planning a vacation. Despite numerous omnichannel initiatives, many banks continue to lag in providing contextual, relevant, and convenient experiences to their customers. And while many customers yearn for personalized financial guidance, a Cisco survey of 7,200 smartphone users and bank customers in 12 countries found that for too many bank customers, the choice is between no advice, or what they perceive to be generic advice delivered inconveniently.

As a result, bank customers often try to attain their most important financial goals on their own, via “friends” on social media, or from non-traditional providers of financial services. Moreover, since the financial crisis of 2007-2008, banks’ brand equity has fallen. Read More »

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The Digital Ceiling Makes Your Office Adapt to You

Today, the Internet of Everything (IoE) is driving massive transformation in smart lighting. In the next few decades, lighting and other building services will be converged over Internet Protocol (IP) and we call this the Digital Ceiling.

This transformation began with PBX telephone lines migrating to Voice over IP (VoIP) in the mid-2000s. Today, nearly two-thirds of all enterprises will use VoIP. Now that voice is on the data network, we enjoy unified communications combining voice, video, and collaboration to bridge the distance among distributed teams. This is an early example of IoE driving enhanced consumer experiences and lower operational costs. Transformation of this type has been repeated over the years, with security cameras and building controls as well.

IP convergence of Workplace Services

The Digital Ceiling is Cisco’s industry-leading approach to light up dark assets through a digital overlay in the enterprise. The Digital Ceiling enables buildings to adapt to people’s dynamic needs in real-time. It is a unified building services approach that provides central control for systems and adds an intelligent sensor platform to inform smarter decision making.

Convergence of building and tenant services through IP not only lowers the cost of installation, operation, and management, but enables transformative new experiences through unified communications and centralized control of global facilities. All systems are monitored and managed from a single dashboard, versus the disparate set of systems and controls typical of most buildings currently.

Some examples of unified building services include: Read More »

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Competition Inspires Young People to Change the World with Connected Technology

The world is faced with overwhelming social issues, from climate change to poverty. Students and young entrepreneurs are taking advantage of the growing number of devices connected to the Internet, turning them into products that will one day solve these global problems.

A competition developed by Cisco France employees in 2014 aims to harnesses this innovative spirit. Now in its second year, Le Defi Cisco (The Cisco Challenge) invites university students and young entrepreneurs to develop solutions to social and environmental challenges using the Internet of Everything – the connection of people, processes, data, and things

Students collaborate during the Le Defi Cisco Competition, brainstorming new ways to apply technology to global social issues

Students collaborate during the Le Defi Cisco Competition, brainstorming new ways to apply technology to global social issues

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