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Meeting Old Challenges in the New Normal

So it’s more or less official: the recession ended in June 2009. Anyone watching IT departments this year could have told you that. When the economy ramps up, there’s a shift in focus from cost savings and maintenance (back when I was an IT manager, we called it “bunker mode”) to innovation that moves the business forward. And in 2010 we’ve certainly observed that. IT departments are concentrating not only on streamlining operations and lowering costs—an absolute mandate of the recession—but also on innovation that leads to better business operations, greater productivity, and increased revenues—a clarion call of recovery.  Now, this innovation can be in business practice or improved technology—and most likely both—but it almost always begins with IT. Streamlining IT functions, managing assets carefully, and ensuring uninterrupted operations can lower costs, increase reliability, and free resources for research, development, and innovation.

 So it’s back to business as usual running IT departments and data centers in an expanding recovery, right? Wrong.

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