There’s a lot of collaboration technology out there and deciding which technology to invest in can be daunting. How often have you heard of a company making a major investment in technology for it to become “shelfware” and never see deployment? How often have you heard of a company that’s deployed a technology, yet nobody in the company is willing to use it? How often have you heard of a company that has several products from different vendors that do exactly the same thing?
It doesn’t take much to realize that each of these situations has a negative impact and the cause of each situation stem from different reasons, but usually with the best intentions. Shelfware occurs because of undeployed licenses in ELA’s or quantity purchases for better per seat pricing. Unfortunately, the business doesn’t grow and the company is obligated to pay for unused licenses. Other times, a company deploys a product with great features that is too complex or doesn’t integrate well with workflows and remains unused. Lastly, individual departments may make purchase decisions based on their needs without consulting IT or other departments resulting in redundant solutions that compete internally with each other.
In considering collaboration strategy, it is key to consider Read More »
Tags: Cisco Jabber, collaboration, instant messaging, licensing, marketing, sales, TelePresence, unified communications, use cases, video, Voice
The workplace has moved beyond the PC as the only means to work. Influenced by their consumer experiences, employee expectations for collaboration have reached new heights. Collaboration must meet the needs of the mobile workplace -- including extending beyond the corporate issued laptop to their device and platform of choice. Anywhere you go collaboration is top of mind for business executives and knowledge workers alike, and they are no longer willing to accept a work environment in which stepping away from your PC turns you into a second-class contributor.
This is putting a lot of pressure on technology leaders from the CIO and the VP of IT, to the VP of Applications. They’re being tasked with creating and supporting a mobile, social, visual, and virtual workspace that unlocks the potential each person brings to the table. People working together can achieve extraordinary things. Today’s challenge for technology and business leaders alike is how to best bring them together over distance as participants in a global economy. The crux of the challenge is to empower people to work their way – where, when and how they want – without limits. How do you architect a solution that supports the way people in a wide variety of roles want to work and on their device of choice? How do you provide a user experience that can engage them all in a way that brings out and connects their expertise and enthusiasm to fuel creativity and innovation? How do you empower, engage and innovate to unlock the potential in each person?
To get an idea of the scope of this challenge, check out our new at-a-glance “Collaboration in the Post-PC Era” graphic Read More »
Tags: Bring your Own Device (BYOD), collaboration, instant messaging, Post-PC Era, the power of in-person
Technology continues to change not only the tools we use, but the language we use to describe it. Wikipedia describes consumerization as:
…an increasingly accepted term used to describe the growing tendency for new information technology to emerge first in the consumer market and then spread into business and government organizations.
Consumerization absolutely affects technology, but confining the definition to information technology too narrowly defines it. The etymology pins the emergence of the term itself as early as 2001, which is a long time in dog years and at least a half century in technology. But the concept goes back far before Y2K. I could delve into Eli Whitney’s cotton gin, but I’ll stick to less distant history.
Before we get to IT, consider the impact of consumerization on time and choice.
Consumerization & Time
In some ways, our experiences with consumer technology have changed the very speed at which we live our lives. We don’t make time for things the way we used to. We want them now.
It’s the popcorn. OK, it’s the microwave oven. Food is both a human necessity and great motivator. The microwave changed our concept of time and convenience. We haven’t abandoned traditional cooking, but how often do you compare the conventional-oven directions to those for the microwave and think, “I want this to take 45 minutes, 3 minutes just isn’t long enough to wait”?
Popcorn showcases the evolution of our concept of time. Once upon a time, popcorn preparation was at least a 12.4-minute process, start to finish, including the ceremonial melting of butter and cleanup. Plus it required mastering the technique of keeping the pan in constant movement, carefully timing removal to optimize the number of kernels popped.
The mid-1970s arrival specialized popcorn appliances and Jiffy Pop brought popcorn faster and required less clean-up time, while largely eliminating the need for technique. Satisfaction came more quickly and with reduced effort.
And then came the microwave oven and magical little flat packages that fluffed up with aromatic salty goodness in three minutes. Clean up consisted of wiping the buttery stuff off your hands and tossing the bag in the trash. Instant gratification. Near zero effort. Our concept of time? Changed forever.
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Tags: byod, Cisco Jabber, collaboration, Consumerization, Consumerization of IT, device independence, instant messaging, mobile devices, Presence
In this post PC era, Cisco is taking another important step in advancing the collaborative workspace and making collaboration even more pervasive for customers around the world – regardless of device, application or operating system. Today we’re announcing that we are making presence and instant messaging (IM) capabilities and Cisco Jabber clients available to our Cisco Unified Communications Manager (CUCM) customers globally at no additional cost. Cisco believes that together presence, IM, voice and video call control provide the foundation for real-time communications.
For customers, with this development, Cisco is now providing a way to simply and cost effectively make presence and IM available to all users across a plethora of devices — including Windows, Mac, iPad, Cisco Cius, iPhone, Blackberry, and Android (later in 2012) — while also ensuring they’re deploying a unified communications client that is BYOD-ready. And let me emphasize, this isn’t just for those customers who happen to have a Cisco IP phone. It’s for every employee in an organization.
For partners, this helps simplify and accelerate the deployment of presence, IM and mobile collaboration as part of a holistic, best-in-class, collaboration solution. Hence, presence and IM can easily become ubiquitous in the enterprise!
We feel presence and IM are the starting points of collaboration, not the final destination.
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Tags: 50 millionth phone, Cisco, Cisco Jabber, collaboration, instant messaging, IP telephony, jabber, Presence, unified communications
As we kick off this year’s Enterprise Connect conference, one subject I am discussing a lot with customers is interoperability. This topic is always evolving, but our customers’ need for interoperability has remained the same. So what are the customers telling us about their interoperability requirements and concerns within unified communications and collaboration, and what is Cisco’s approach to addressing those?
What customers want:
At its heart, interoperability is about enabling the free flow of communication across boundaries – whether those boundaries are geographical, across firewalls between businesses and their ecosystems or customers. Customers want to be able to share information quickly and easily across different systems from multiple vendors.
Customers also stress the need for protecting their investments in existing systems and extending their capabilities to new types of work scenarios. These systems include infrastructure (such as Active Directory or Exchange or Notes), voice and video systems (such as Cisco’s Unified Communications Manager and TelePresence and competitive products from other vendors), and desktop or enterprise productivity applications (such as Microsoft Office, IBM Lotus, SAP, Salesforce.com and others). They must work within heterogeneous environments and accommodate new solutions as they come to market.
But that two systems work together is not enough. They must come together as seamlessly as possible to ensure an uncompromised user experience
Finally, this all needs to happen across platforms and devices, particularly as we move toward a post-PC era of many different devices -- from smartphones and tablets in the field to desktop computers and immersive room-based systems. These devices need to be blended into customers’ existing collaboration environments while providing a consistent and compelling user experience.
This is what customers want.
What the industry needs to do:
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Tags: Cisco, collaboration, instant messaging, interoperability, jabber, medianet, post-pc, Presence, TelePresence, UC, unified communications, video, Voice