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Digital Adoption Lifecycle: Don’t Be a Laggard

I can remember it vividly: The year was 1995, and I was working at a start up in Silicon Valley. What was the Internet like back then? It was certainly not ubiquitous, as it is today. At that point, the Internet was still fledgling—although it was exploding—and ecommerce was starting to take off. There was no YouTube, no Google, and no Facebook.

In 1995, the Yahoo.com domain was registered, Amazon.com and Craigslist.org launched, and eBay was founded. We were quickly realizing the Internet could provide us with opportunities and experiences that were unimaginable only a few years prior. There were some early-adopter companies, with websites up and running and open for business. And there were many enterprises taking things slower. Was this Internet thing just a fad? What can we do with it? Will people actually buy goods and services online, and use their credit cards over a computer? Is this safe? Secure? Is this for everyone, or just the Silicon Valley tech crowd?

Fast forward to today, when we cannot imagine a world without connectivity and information, online commerce, streaming music and video—all at our fingertips, available in milliseconds. Many of the companies that hesitated back in the 1990s are not around today. And since we know that history often repeats itself, we again find ourselves at another massive disruptive crossroads.

There are already 15 billion connected things. That number could rise to 75 billion—some say 200 billion—by 2019, and there will be three times the Internet traffic by that date. By 2020, it is predicted that there will be 5 terabytes of data generated per person. The predictions back in the 1990s seemed lofty at the time, but they’ve been overshot massively!

What does this mean for the world we live in? How do companies prepare for this digital revolution? The answer is Read More »

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A New Model To Innovate in a Digital World

Becoming a digital business requires transforming literally every aspect of your company, including the way you innovate. Because digital business breaks down boundaries between industries and markets—think Uber—innovating within the walls of your organization doesn’t work any longer.

The challenge is that for many years, companies have invested in creating first-class innovation organizations and capabilities. This has resulted in a mindset that innovation is best done within and not without. After all, when you spent millions of dollars creating a capability you are proud of, it’s hard to shift your approach.

Yet changing to a new model is exactly what’s required today. Further, this new model must stretch your boundaries beyond your organization’s four walls, compress learning from years to days, and increase expectations of what’s possible in that short timeframe. Read More »

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Global Innovation Awards Won by Cisco Improve Customers Mobility Services

The mobility product and solution teams here at Cisco are honored to be recognized this month by industry experts at two global events. Mobility IQ not only won the top prize for the “Most Innovative Big Data Platform/Service” at the 10th annual LTE Asia Awards on October 6th in Singapore, but it also won the WBA Wi-Fi Industry Award for “Best Wi-Fi Service Innovation” last week in San Jose, where Cisco Hyperlocation also won the award for “Best Wi-Fi Service Solution for Consumers or Enterprises.”

Global Innovation Awards SP360-Awards Image 1
Mobility IQ wins award for the “Most Innovative Big Data Platform/Service”
Cisco Hyperlocation wins award for “Best Wi-Fi Service Solution for Consumers or Enterprises.”

 

The most gratifying part of winning these awards is the common word found in each one: Service. The innovations represented by Cisco Mobility IQ and Hyperlocation are directly targeted at improving our customers’ ability to improve the mobility services they deliver to their subscribers.
Mobility IQ gathers Read More »

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Fashion Goes Digital at 2nd Annual Wearable Technology Fashion Competition

Earlier this month fashion aficionados converged on Portland, Oregon to attend our city’s official Fashion Week. Like the famed New York Fashion Week show at Bryan Park, FashioNXT Portland 2015 set up camp in our hip Pearl District to showcase what’s next in fashion. Models representing extraordinary designers from around North America, and as far away as Colombia, the Philippines, and China, walked the runway.

FashioNXT_photo

Me and my sister Sarah, my very own personal fashion consultant, at FashioNXT.

While I definitely like to be stylish, my primary interest included the world’s first-ever wearable technology fashion competition. Not surprising, wearable technology is a market segment that Business Insider predicts will grow 35 percent each year for the next five years. While wearables are currently dominated by smartwatches and fitness bands, I attended FashioNXT Portland for a hintof what innovations are on horizon.

Fashion’s Limitless Opportunities

It’s exciting to see how the Internet of Things (IoT) is completely disrupting the way we work, live, play and learn. For the most part wearable technology is for fun. Of course, the Fitbit and Apple Watch come to mind.

But wearable technology is beginning to make gains in other areas as well. An IoT innovation that has the opportunity to make a significant impact is the iTBra. It’s basically a bra patch embedded with an IoE sensor to detect early breast cancer. Now that’s incredible.

At FashioNXT, I saw amazing ways to blend fashion and technology. Each of the competition’s three finalists were quite different—yet equally intriguing.

Read More »

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The Branch: A Retail Bank’s Secret Sauce to Success

So This Guy Walks into a Branch…

I like to think of myself as a tech-savvy consumer, and that includes my banking habits. That means that I rarely step across the threshold of my bank’s branch, since most of what I need can be accessed online, or via my bank’s mobile app.

However, when it comes to complex interactions and larger spending decisions, I still prefer my local branch. What’s more, I have repeatedly gone back to the same bank as we have added new investments, even when they didn’t offer the best rate. Why? Because I value their expert advice, their understanding of my history, and, most importantly, their ability to see the whole picture — rather than just an isolated transaction.

Bank Customers Want It All

In this sense, I am not alone. The digitalization of banking has transformed customer expectations and behavior. Advances in technology have allowed customers like me to manage our own accounts remotely, from any place at any time. Yet for the more complex transactions, we still prefer personal interactions at our local branches.

Ian's blogAn annual survey of 1,000 U.S. adults for American Bankers Association (ABA) by Ipsos Public Affairs, in August, 2014 found that consumers are embracing mobile banking in ever-increasing numbers. However, in-person branch visits are still popular with many customers. Preference for branch banking had increased year over year from 2013, from 18 percent to 21 percent, and 89 percent of customers who come to the branch required advice for complex financial products.

Today’s customers expect the best of both worlds: the convenience and easy access to online banking, along with the expert advice and personal guidance from their local branch. In short, they expect a blending of the physical and virtual, a value proposition that online-only banks cannot match. Read More »

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