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Cisco Sizzle – March Edition

Welcome to the Cisco Sizzle! Each month, we’re rounding up the best of the best froCisco_Sizzle_Finalm across our social media channels for your reading pleasure. From the most read blog posts to the top engaging content on Facebook or LinkedIn, catch up on things you might have missed, or on the articles you just want to see again, all in one place.

Let’s take a look back at the top content from March…

Tomorrow Starts Here
Explore how the Internet of Everything will change the way we work, live, play and learn.

Connected World Technology Report
Calling all IT professionals! Over two thirds of the IT managers agree that Big Data will be a strategic priority for their companies in 2013 and over the next five years as well. Do you agree? Is Big Data a strategic priority for your company?

Cisco on Fortune’s Most Admired
Once again, Cisco is honored to be on Fortune Magazine’s “World’s Most Admired Companies” List. Fortune tells us that the Most Admired list is the “definitive report card on corporate reputations.” Congratulations to our employees, and thanks to Fortune for the honor!

Understanding the Different Types of Wireless Routers
If your small business has grown and your workforce has become more m734216_10151813220863032_619814475_nobile, you may be considering adding wireless to your network. Cisco explains the basics so you can identify which wireless router best fits your needs.

TeleWork Week
If you telecommuted for a week, how much time do you think you would save?

Network Madness
Don’t worry network managers; we’ve got you covered. Find out about Cisco’s solutions to Network Madness.

Check out the Cisco Storify feed for even more great content!

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Fresh, Fast, and Local: Online Grocery Shopping is Coming

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By Jason Kohn, Contributing Columnist

Shoes? Check. Computer gear? Check. Clothes? Flatware? Hot tubs with built-in TVs? Check, check, and check. There’s almost nothing these days that we don’t buy online. But there is one area where the local brick-and-mortar store still reigns supreme: grocery shopping.

When it’s time to stock the fridge, the vast majority of us still do it the old fashioned way. We trek out to the store, walk up and down the aisles, and fill up physical rather than virtual shopping carts. But just maybe, that’s about to change. A number of retailers are experimenting with online groceries, and a growing number of consumers are ready to buy.

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Imagine the Possibilities and Realize the Benefits of Organization Innovation in Financial Services

Geoff is the Lead for Cisco’s Business Transformation solutions for the Financial Services Industry in Canada. To read Geoff’s full bio, please click Here.

This is the first in a series of blogs where I will discuss the capabilities that are driving innovation in the design and structure of retail financial services organizations. These capabilities shape where and how work is done, how resources are allocated and positioned, where geographic expansion  is executed, how customer points of presence are designed and staffed and how workplaces are configured. In sum, these capabilities offer new ways to engineer retail financial services organizations, the service delivery models that are critical to superior client experience and highly productive and cost-effective operations. Organizations that embrace and implement these capabilities will have a significant edge.

Imagine for a moment that you and your executive team are working to establish a new upstart financial services firm in a market with established competitors.

  1. How would you shape and structure your organization, operating model and service delivery system so that your retail bank, insurance and wealth management businesses can effectively compete with the established players?
  2. What would you offer that would drive superior, clearly differentiated level of satisfaction to the point where more clients move their assets to your firm?
  3. What factors would influence and guide your organizing model? Also, what capabilities would be essential to win market share, enable cost effective expansion and growth?
  4. What choices would you make in terms of how you allocate and locate your critical knowledge experts to drive the differentiated level of service and simultaneously achieve high productivity and the requisite level of profitability?
  5. What infrastructure assets would you decide to own and operate within your organization, and which would you choose to have outside and provided by others?
  6. Finally, how much time and focus would you and your executive team place on those assets and capabilities that make these advantages possible?

These are a few of the decisions and choices that would be paramount to you and your executive team. Why? Because these decisions and choices will influence the success of your enterprise. Read More »

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BIG is bigger than us!

In late 2010, when Cisco began thinking about how best to respond to the Prime Minister’s call for corporate involvement in East London Tech City initiative, we quickly saw a great opportunity for us to contribute to a wider UK economic and social development agenda.

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Cisco Support Community Wins Stevie Award for Innovation in Customer Service

March 5, 2013 at 8:18 am PST

a2The Stevie Awards for Sales & Customer Service are part of an international competition designed to recognize excellence in disciplines that are crucial for business success. Organizations of all sizes from all over the world altogether entered over 1,100 entries for this year’s competition. Recently, winners of the 7th Annual Stevie Awards were unveiled at a gala ceremony held in Las Vegas, NV.

Among the lucky champions was the Cisco Support Community (CSC), which was awarded within the “Innovation in Customer Service – Computer Services & Software” category for its innovative web platforms and customer service offerings. Known for its creativity and high business impact, the community strives to leverage its software-enabled community capabilities, social media, mobile technology and open APIs to redefine the future of services. Their efforts have not only resulted in over $200 million a year in cost savings for Cisco through case deflection but also accelerated design and architecture with key partners.

Congratulations to the team and all 2013 Stevie Award winners for their commendable achievements!

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