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Reinventing Innovation to Capture the Internet of Everything Opportunity

The Internet of Everything (IoE) is not only disrupting traditional business models, it is also disrupting innovation itself.

While the focus at this week’s 2nd annual Internet of Things World Forum (IOTWF) here in Chicago is on capturing the accelerated opportunity of connected things, we believe there is even greater opportunity with the Internet of Everything: the networked connection of people, processes, data AND things. IoE is already transforming business outcomes, but in order to capture the full potential of its $19 trillion economic opportunity we will need to cultivate new skill sets and ways of thinking by both established organizations and 21st century entrepreneurs.

Innovating with local communities

This, in turn, requires new types of collaborations and investment mechanisms among industry, government and academia to incubate innovative ideas and turn them into commercial, scalable solutions for the betterment of society.

I am very proud of one such exemplary collaboration between the Cisco Entrepreneurs in Residence (Cisco EIR) program, led by Mala Anand, SVP of Services Platforms (“Open innovation: Harnessing the ideas, talent and passion of the startup eco-system”), and the Chicago Innovation Exchange (CIE), a startup incubator affiliated with the University of Chicago, Argonne National Laboratory and other leading technology organizations in the greater Chicago area. This partnership, announced last April, aims to support the most promising early-stage startups in the region that are focused on game-changing IoE and Smart Cities solutions by bringing the expertise and resources of Cisco and CIE in a co-incubation environment.

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Announcing Winners of the IoT Innovation Grand Challenge! #IoTWF

Today we’ve successfully completed the IoT Innovation Grand challenge that was announced in April 2014. When Cisco embarked on this journey, our goal was to discover, recognize, promote and reward innovators, entrepreneurs and early-stage startup businesses with innovative ideas and solutions for IoT.

With over 800 submissions from 71 countries, the response has been absolutely amazing. We have received a diverse set of ideas that ranged from connected home to cognitive computing, connected manufacturing and advanced communications systems. Out of these submissions 19 teams advanced to Semifinals and 6 teams advanced to Finals. Read More »

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Join Us on Oct. 22 for Our Final Analytics Webcast

Hello, retailers everywhere! My name is Dianne Lamendola, and I am a senior retail practice advisor here at Cisco. My role is to work closely with store operators and merchants to help understand your business and how technology can help you reach critical goals.

I hope you have been following our three-part series of one-hour webcasts that Cisco has been hosting this year on retail analytics. In the store, online, and across data sources, retailers have been increasingly focused on how to gather and analyze the metrics that help provide insights to run a tighter operation and provide a more exciting experience for your shoppers.

On Oct. 22, we’ll wrap up this series with a session on “Technology that Gets Down to Business: Develop Your Action Plan for Retail Analytics Success.” Held at 10:00-11:00 am PT/1:00-2:00 pm ET, this candid discussion lets you learn how to:

  • Implement innovative retail analytics technologies
  • Drive added value from traditional and new data sources
  • Deploy mobility, wireless, video cameras, sensors, and services to jumpstart your action plan

Register today! By registering, you will also earn a free introductory analytics enablement meeting and additional tools to help you think more about your program.

While it’s not necessary to attend the previous sessions to join us, please feel free to review the recordings of our prior events:

  1. Part I: Understanding the Basics of Setting Up Your In-Store Analytics Program -- Recording
  2. Part II: Case Studies of Analytics Programs in Real-World Stores – Recording

We welcome all retailers, including IT staffers, who want to know more about how analytics fit into and enhance your store environment.

I’ll see you there!

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Field Support for New Workers with Mobile video Collaboration – Wherever They Are

Holding onto “Tribal Knowledge”

Recent data from the Department of Energy (DOE) indicates that approximately 60% of electric utility workers will be eligible for retirement in the next five years. The impending loss of the most skilled and knowledgeable workers in the industry has put many utility companies on red alert.  This potential workforce crisis means that companies have just a few years to transfer what’s often referred to as, “Tribal Knowledge” from those retiring to those who will have to fill their shoes.

Many utility workers hold positions within their companies for nearly 30 years, so one can easily imagine the amount of intangible knowledge and varying experiences that each worker has. What companies really need is a way to tap into the experienced worker’s knowledge while traveling in the field.  Better yet, they would like to find a way to limit travel in the field; traveling hundreds of miles to analyze and solve problems poses its own set of risks, from driving hazards to on the job injuries. When something goes wrong on the grid, lives are at risk.

Challenges in the Field

Much of the information and knowledge needed by today’s utility worker is stored in a computer or in the cloud, and is not accessible in the field by the organization’s workers. Because of this, institutional knowledge and expertise decreases. Many companies today are purchasing collaboration solutions, including web meeting software, video and Internet-based phone systems. This package is intended to upgrade collaboration across business units, address the issues of lost tribal knowledge, increase workforce effectiveness and manage company priorities arising from their aging workforce. Challenges faced include a slow, sub-optimal rollout plan, forced by lower company revenues. Analysis points to automation of capture and storage of knowledge, utilities could take advantage of their expert employee’s skills and leverage their knowledge for less experienced workers in the field, thereby giving a good return on investment for early deployment of mobile collaboration.

There are three immediate problems to resolve: access to Tribal Knowledge, better utilization of experts for training, and improving safety for the mobile workforce traveling in the field.  Companies remind us on a regular basis that training a utility lineman can take 10 years or more – and the average age of the current power lineman workforce is 47-years-old.  Utilities are also focusing on retention of younger employees, who are generally more technologically savvy and who expect work access to tools they use outside the workplace, like smart phones and other wireless technologies.  In fact, new or younger workers prefer to work in an area with new technology. Mobile devices such as smart phones and ruggedized tablets can be especially useful in the field where workers can get access to advice from experts in real-time or even start a meeting -- all to create increase access to institutional knowledge.

One component of Cisco’s solution is expert locator software. Employees such as line workers and technicians would have the ability to be connected anytime or anywhere via a five-product Enterprise Collaboration solution: Expert Locator, IP call control with video IP phones, web meeting (Webex), an immersive video solution (TelePresence) and ruggedized mobile video (Librestream Onsight).

New technology can change the way utilities conduct business

Workers would use mobile video in the field to show details of problems to experts throughout the company, senior workers could provide advice and support for repair of damaged equipment in the field without having to travel to the field. Experts can also quickly convene and escalate meetings to resolve a problem via the web and Telepresence. If a worker is on-site and there are challenges with a device, the worker can start a meeting, have the ability to share and give/get advice in real-time. Because of this, repair times go down while safety goes up.

How can Cisco help your organization support new collaboration and create a mobile workforce? Find out more by visiting our solutions page and share your thoughts in the comments section below.

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Fast IT Top Insights Part 1: IT Transformation and Innovation

In the Internet of Everything (IoE) era, CIOs face a maze of challenges — along with a wealth of opportunities.

But for the IT organization to fully realize those opportunities — and become a source of organizational agility and a true partner for innovation in the business — a wholly new IT operating model is required. We call that model Fast IT.

Fast IT is the IT operating model for the IoE era. It is what the CIO needs to do to drive true business transformation.

 

To better understand the current state of IT — and the opportunity for IT transformation amid a dynamic time of change — Cisco undertook a comprehensive global survey and research study.

We surveyed more than 1,400 senior IT leaders in Brazil, Germany, India, the United Kingdom, and the United States. We interviewed leading industry analysts, authors, academics, IT executives, and IT practitioners. And finally, we compared this data with conclusions from numerous customer engagements.

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